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Navient Solutions – CFPB Complaint

By on February 10, 2019
Consumer Complaint Submission

Date Received: 2018-12-02T00:00:00.000

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have 2 loans through Navient ( aka Sallie Mae ) both within a 6 month span, for nearly 5x the tuition they charge back in XX/XX/XXXX. They are private but the issue is I was the ‘Original ‘ signor and have the paperwork to show that. But after year, they claimed my ‘dad as the signor and not only that the student ‘ he was at XXXX and in his XXXX ‘s. Now come full circle to 2 months ago I am out of work, my parents both retired and well they got nasty with all of us as it was time to re-up the pay as you can go program ( been doing it for 3 years ) was told that program doesn’t exist and your lucky to be even in it hasn’t existed for 2 years? Yet have been in it for last 2 years. The other end saying you make way more than your claiming and we must talk to the ‘signor ‘ which i haven’t been for 12 years but all of a sudden I am. Not only did my parents income drop, but now they are claiming I am the signor but since the loan was taken out on the original papers returned I am not, I demanded that paper work and they won’t comply whatsoever and was hung up on when asked. In the past for bad and miss use a layer of Navient out of XXXX contacted me and removed 2500.00 plus off the balance. But now they are just coming for the throat, loss of income, not working yet they want 300.00 plus more a month by telling me a program that does exist and shows on their website today at this current minute ‘does n’t exist and sorry ‘ Not only that we as ending the last program as they claim as ‘gone ‘ was told XXXX XXXX, XXXX payment XXXX, now they are saying 2 months behind for XXXX as charging late fees and service fees and what not.

READ  Navient Solutions - CFPB Complaint

Company: Navient Solutions, LLC.

State/Zip: OH 444XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3089318

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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