CFPB Complaint

AES/PHEAA – CFPB Complaint ID 3096081

Consumer Complaint Submission

Date Received: 2018-12-11T00:00:00.000

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I got scammed by a 3rd party company who convinced me to do a student loan debt consolidation. They screwed me up so badly … and I was working with the FTC to start a ” lawsuit ” but I was getting threats and what not so I got scared and stopped. Then FedLoan servicing convinced me to put a pin on my account to protect it from the 3rd party company. I unfortunately fell on hard financial times .and also forgot the pin to my account. FedLoan servicing has instructed me to send a request in writing to remove the pin so we can discuss repayment options over the past 6 months I’ve mailed 2 letters, faxed 3 and made numerous phone calls only to hear ” we are so sorry we don’t see your request please resend. ” I CANT EVEN DISCUSS REPAYMENT!!! HELP!

Company: AES/PHEAA

State/Zip: NY 117XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3096081

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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