ACE CASH EXPRESS, INC. – CFPB Complaint

Date Received: 2018-12-10T00:00:00.000

Product: Payday loan debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Received phone calls in regards to an old ACE Cash payday loan from 2013. XXXX XXXX, XXXX XXXX and XXXX XXXX all claiming to be attorneys and XXXX a process server. He threatened to serve me with officers regarding the legal suit being filled and fraudulent banking laws in Texas. Threatened to repossess my car and if it’s financed advising that I am unable to drive until the debt is paid in the original amount of {$640.00} or if it goes to court, would be over XXXX. They catch you when you are not thinking and make you afraid and I like a fool gave my card information before filling checking them out. There is no listing for them and they sent document to be signed authorizing them to go into my account and draft funds. I have closed the account and never signed the document. I received calls from XXXX, XXXX & XXXX They gave a case number of XXXX

Company: ACE CASH EXPRESS, INC.

State/Zip: TX 752XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3097532

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

Last step, fill out the information below or call us for Priority Assistance.

What may we help you with? Select...Credit Card DebtCredit RepairStudent Loan DebtTax Debt

How much do you owe? Select...$1,000 - $5,000$5,000 - $8,000$8,000 - $10,000$10,000 - $15,000$15,000 - $20,000$20,000 - $30,000$30,000 - $40,000$40,000 - $50,000$50,000+

What is the status of your payments? Select...Current and/or just falling behindBehind Less than 6 monthsMore than 6 months behind

What type of student loans do you have? Select...FederalPrivateBothUncertain - I just need help

What is the status of your loans? Select...CurrentDeferredI'm behind less than 6 monthsI'm behind more than 6 months

What type of tax debt do you have? Select...StateFederalBoth

How many years have you owed taxes? Select...1 year (less than two years)2 - 3 years3 - 4 years4 or more years

Are you currently enrolled in a payment program with the IRS? Select...NoYes

What problems are you having with your report?

Late Payments

Bankruptcy

Charge offs

Debts that are not yours

Collections

Errors on your credit report

Other

first_name

Your first name is required. Your first name is required to be at least 2 characters. Your first name cannot be longer than 50 characters.

last_name

Your last name is required. Your last name is required to be at least 2 characters. Your last name cannot be longer than 50 characters.

email

Your email is required.

primary_phone

Your phone is required. Your 10 digit phone number is required.

state Select a stateALAKAZARCACOCTDEDCFLGAHIIDILINIAKSKYLAMEMDMAMIMNMSMOMTNENVNHNJNMNYNCNDOHOKORPARISCSDTNTXUTVTVAWAWVWIWY

Your state is required.

age

Your age is required. Your age must be between 18 and 99. Your age must be greater than 18. Your age must be less than 100.

I agree to the terms below.

Get Help Contact Me 

By clicking on the "Contact Me" button above, you consent, acknowledge, and agree to the following: Our Terms of Use and Privacy Policy and to receive electronic communications. We take your privacy seriously. That you are providing express "written" consent for Debt.com or appropriate service provider(s) to call you (including through automated means; e.g. autodialing, text and pre-recorded messaging) via telephone, mobile device (including SMS and MMS - charges may apply), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. Consent is not required as a condition to utilize Debt.com services and you are under no obligation to purchase anything.

By clicking on the “Contact me” button above, you consent, acknowledge, and agree to the following: (1)That you are providing express “written” consent for Lexington Law Firm, Debt.com or appropriate service provider(s) to call you (including through automated means; e.g. autodialing, text and pre-recorded messaging) via telephone, mobile device (including SMS and MMS – charges may apply), or dialed manually, at my residential or cellular number, even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list; and (2)Lexington Law’s Privacy Policy and Terms of Use and Debt.com’s Terms of Use and Privacy Policy. Consent is not required as a condition to utilize Lexington Law or Debt.com services and you are under no obligation to purchase anything.

Related Posts

• 

  A.C.S. Companies, Inc. I – CFPB Complaint
  A.C.S. Companies, Inc. I – CFPB Complaint
• 

  ENCORE CAPITAL GROUP INC. – CFPB Complaint
  ENCORE CAPITAL GROUP INC. – CFPB Complaint
• 

  National Enterprise Systems, Inc. – CFPB Complaint
  National Enterprise Systems, Inc. – CFPB Complaint
• 

  U.S. AUTO SALES INC. – CFPB Complaint
  U.S. AUTO SALES INC. – CFPB Complaint