Date Received: 2018-12-13T00:00:00.000
Product: I do not know
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: WESTERN UNION FINANCIAL SERVICES , INC. XX/XX/2017 somebody used my name and at western union money transfer signed me as Co signer for there personal guaranty with my consent amount I came to found out is this person used me as an Co signer Western Union Financial Services , Inc. in connection with a debt our client claims to be owed to them by XXXX XXXX in the amount of {$18000.00}.
Company: WESTERN UNION COMPANY, THE
State/Zip: CA 958XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3099125
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
