Date Received: 2018-12-12T00:00:00.000
Product: Federal student loan servicing
Issue: Struggling to repay your loan
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I should have had counseling to ensure i could repay a loan higher than that secured by homeowners for mortgages and with higher interest rates.
i should not have had my payment triple in one year under IBR when my salary did not.
i should not have been approved for loans amounting to 100 times my yearly salary.
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3098159
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