Date Received: 2018-12-19T00:00:00.000
Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I have been in on an income driven plan for 10 or more years through AES. I’m being told only my last 10 payments count toward forgiveness. I was told i was in the ” correct payment plan ” for forgiveness. I’ve been in public service for almost 20 years.
State/Zip: PA 180XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3105006
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