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Navient Solutions – CFPB Complaint

By on February 20, 2019
Consumer Complaint Submission

Date Received: 2018-12-21T00:00:00.000

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I attended XXXX XXXX XXXX XXXX XXXX and the XXXX XXXX of XXXX XXXX in XXXX for approximately {$65000.00} total now over {$190000.00} ( {$130000.00} in interest ). I was defrauded, i.e. falsely told to apply only for private loans because I was not eligible for Federal loans. These two schools are now closed. I was in a civil suit with XXXX and won a small award. I was able to apply for numerous deferments and numerous forbearance beyond what Navient legally could offer which increased the amount of interest on my account. Navient is accused of deceptive practices according to the XXXX XXXX. The account was up for repayment in XX/XX/2018 and I contacted them prior to this date to work out an amount I could pay. I was told the lowest amount they could offer me was {$700.00}. They collected my monthly expenses and income information and requested I use my rent money to pay them back – if I did that I would be homeless and then unable to make any payments. They then told me they could do nothing to help me and I would be out on the streets. Navient continued to contact me claiming I was in default and I needed to work out a plan. I spoke to various agents over the ensuing months to work out a plan that was anywhere from {$800.00} to {$18000.00} a month. I spoke to a bankruptcy attorney to see if I could file bankruptcy however, I do not have enough other debt to do so. I have been belittled, accused of using the system, being irresponsible, unwilling to pay a debt, and accused of being a criminal. The amount I can afford which my income driven repayment plan states I can afford is {$25.00} a month – and this is all I can afford at this time. Navient refuses to help me and threatens to sue me and take away everything I own and make me homeless. If I am completely stripped of everything how will I ever be able to make a payment? I would assume that if I am gainfully employed making a good income this would be in their best interest because they will then be able to collect more than {$25.00} payments from me. I just want to stop being bullied and harassed by Navient and for them to accept my {$25.00} payment as willing to pay.

READ  HEARTLAND PAYMENT SYSTEMS INC - CFPB Complaint

Company: Navient Solutions, LLC.

State/Zip: FL 342XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3107405

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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