CFPB Complaint

Ameritech Financial – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-12-21T00:00:00.000

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have been paying AFBC since XX/XX/XXXXto help with my student loans. I paid {$49.00} every month and I thought my loan would be forgiven after I paid so much money. Now, I know it was all a lie and the FTC is suing them for scamming people. All the numbers and contact information has been disconnected. When I was able to contact them, they told me the that my students loan situation had not changed and they were still handling everything. They lied to me and now I can’t get in touch with them. Is there anything I can do to get my money back? I really hate this situation. I paid them {$2300.00} plus another {$600.00} to get enrolled. Thank you in advance for any help.

Company: Ameritech Financial

State/Zip: TN

Company Response to Complaint: Untimely response

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 3106865

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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