SUNTRUST BANKS, INC. – CFPB Complaint ID 3148347

Date Received: 2019-02-10T00:00:00.000

Product: Private student loan

Issue: Getting a loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: During the loan application process with Sun Trust bank, the lending rate was revealed towards the end of the application process and was over 10 %! I never completed the loan application when I saw the rate. I was tricked into nearly completing the entire loan process before the rate was revealed. When the rate was revealed, I stopped the process, did not submit the application.

Sun Trust took my information and opened an account which was revealed on my credit report. When I contacted Sun Trust bank they said they would close the account.

This is similar to the XXXX XXXX debacle where a bank is opening an account under the customers name without approval.



State/Zip: NJ

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3148347

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