Date Received: 2019-02-10T00:00:00.000
Product: Private student loan
Issue: Getting a loan
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: During the loan application process with Sun Trust bank, the lending rate was revealed towards the end of the application process and was over 10 %! I never completed the loan application when I saw the rate. I was tricked into nearly completing the entire loan process before the rate was revealed. When the rate was revealed, I stopped the process, did not submit the application.
Sun Trust took my information and opened an account which was revealed on my credit report. When I contacted Sun Trust bank they said they would close the account.
This is similar to the XXXX XXXX debacle where a bank is opening an account under the customers name without approval.
AVOID SUN TRUST BANK. DECEPTIVE PRACTICES!
Company: SUNTRUST BANKS, INC.
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3148347
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