CFPB Complaint

SUNTRUST BANKS, INC. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2019-02-10T00:00:00.000

Product: Private student loan

Issue: Getting a loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: During the loan application process with Sun Trust bank, the lending rate was revealed towards the end of the application process and was over 10 %! I never completed the loan application when I saw the rate. I was tricked into nearly completing the entire loan process before the rate was revealed. When the rate was revealed, I stopped the process, did not submit the application.

Sun Trust took my information and opened an account which was revealed on my credit report. When I contacted Sun Trust bank they said they would close the account.

This is similar to the XXXX XXXX debacle where a bank is opening an account under the customers name without approval.

AVOID SUN TRUST BANK. DECEPTIVE PRACTICES!

Company: SUNTRUST BANKS, INC.

State/Zip: NJ

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3148347

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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