USA Student Loans – Consumer Complaint – October 7, 2021

Consumer Statement:

I had USA Student Loans assist with loan consolidation, which they did accomplish. They promised that they were assisting in setting me up in the Student Loan Forgiveness Program, which they did not do. They did change payments to an income-based repayment plan, which is part of the requirement to approach loan forgiveness. At the time I was a mental health provider for Medicaid clients. I paid $900.

Consumer Action Taken:

I called and spoke with Kathy Arnold, Elliot Shuyller, and Chad Ewing on several occasions. I was assured that my loans were going to be forgiven and was even told two years that I was on year five of the repayment program. Since then I have learned more about what they’ve done to the public and the lack of what they actually did for my loans. I have not been put on the student loan forgiveness program. However, none of the phone numbers, websites, or emails work anymore for me to get a refund. I found your page with a wealth of information. Do you know where these people went? Any suggestions on getting my money back? Or a way to claim all the years lost?

Date This Problem Happened: May 10, 2014

State You Live in: Texas

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid: $900

Company Name:
USA Student Loans

Company Address:

Company Telephone Number:

Website of Company:

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

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Steve Rhode
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