Question:
Dear Steve,
Hello, my wife signed up with My Education Solutions to try to reduce her federal student loans but canceled the service after seeing this legal action against them in the news.
She had requested a refund of fees but never received anything back. Do you have any updates on what’s happening with this company?
Hector
Answer:
Dear Hector,
It appears My Education Solutions is still in operation. At least their website is still up.
At this point, the smart way would be to take a step back and think about pursuing this in a logical fashion.
Given the bad press, My Education Solutions has dealt with in the past. It does not seem wise they would only ask for more unhappy consumers.
My step-by-step guide to ask a debt relief company for a refund can be found online here.
I find that giving the company a chance to deal with the situation and then escalating the issue if they elect not to do anything is a fair approach.
This is also the subject of one of my podcasts. You can listen below.
Listen to the Podcast
Hector, let’s give them a friendly second chance to reach a mutually agreeable resolution with your wife. My fingers are crossed.
You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.
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