Quick Answer: My Education Solutions customers seeking refunds should follow a step-by-step escalation process, starting with giving the company a second chance to resolve the issue before pursuing other options. The company remains operational despite past legal issues, and a systematic approach increases chances of recovering fees.
Question:
Dear Steve,
Hello, my wife signed up with My Education Solutions to try to reduce her federal student loans but canceled the service after seeing this legal action against them in the news.
Claiming money you are owed is one good day. What you do over the following year is what actually changes your position.
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She had requested a refund of fees but never received anything back. Do you have any updates on what’s happening with this company?
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Hector
Answer:
Dear Hector,
It appears My Education Solutions is still in operation. At least their website is still up.
At this point, the smart way would be to take a step back and think about pursuing this in a logical fashion.
Given the bad press, My Education Solutions has dealt with in the past. It does not seem wise they would only ask for more unhappy consumers.
My step-by-step guide to ask a debt relief company for a refund can be found online here.
I find that giving the company a chance to deal with the situation and then escalating the issue if they elect not to do anything is a fair approach.
This is also the subject of one of my podcasts. You can listen below.
Listen to the Podcast
Hector, let’s give them a friendly second chance to reach a mutually agreeable resolution with your wife. My fingers are crossed.
Dealing With Debt? Understanding your options is the first step. See how all your debt relief options compare — including ones most sites won’t tell you about. The Find Your Path quiz gives a recommendation based on your actual numbers, and the Scam-O-Meter checks any company’s complaint history before you sign. Federal Reserve research shows bankruptcy filers recover faster than those who don’t file.
