Table of Contents
This debt relief company came to my attention from the article “Did You Go to Law School to Earn $12 an Hour?” in which Oak View Law Group was mentioned. – Source
Address:
Head Office:
8421 Auburn Blvd. #145, Suite B
Citrus Heights, CA 95610-0394 – Source
Operations Center:
680 Greenbrae Drive Suite 246
Sparks, NV 89431 – Source
Registered Agent:
1200 Emerson Street
Palo Alto, CA 94301 – Source
Website:
ovlg.com. Domain was registered on May 12, 2007 and the administrative contact is listed as Alex Bond.
Description:
A law firm that specializes in a number of areas, including debt relief.
Management
“OVLG is owned by two attorneys, Mr. Kalani (Licensed to practice law in India) and Mr. Marman (Licensed to practice law in California).” – Source
James Simpson, the Operations Manager of Oak View Law Group said “I would like to clarify that Oak View Law Group is owned by Mr Kalani…” – Source
Mr. Kalani’s Linkedin profile lists him as owner and president of Oak View Law Group. – Source
Joseph Marman – [email protected]
Virendra Kalani – [email protected]
Oak View Law Group Attorney Directory – Source
The BBB lists that the Nevada branch or office of Oak View Law Group is owned by Christopher Hewitt. – Source
In one of the OVLG videos the manager is said to be Allex Bond (“Amit Bajaj”).
Company Background
Contacts
Toll free phone numbers:
For clients: 800 530 OVLG (6854)
For opposing party counsel: 800 952 OVLG (6854)
Local numbers at head office:
916 676 1242
Local number at registered agent:
650 777 5358
Local number at operations center:
775 241 4025
Fax numbers:
Toll free fax number:
800 637 OVLG (6854)
Local fax number at operations center:
775 546 2020
Relationships
DebtConsolidationCare.com
Debt Consolidation Care is a marketing channel for OVLG. Also, Mr. Vikas Kedia, owner of Debt
Consolidation Care, manages some of the technology systems for OVLG. – Source
Interesting Points
One thing you’ve got to give a pat on the back to OVLG is they put it all out there for people to see, including their fee schedule.
Their debt settlement fee structure is among the lowest, if not the lowest, I’ve ever seen:
For debt amount less than $10,000:
Enrollment fee:
$100 per creditor.
Monthly maintenance fee:
$50 irrespective of the number of creditors.
Success fee:
10% of the savings.
For debt amount of $10,000 and more:
Enrollment fee:
5% of total debt amount.
Monthly maintenance fee:
$50 irrespective of debt amount.
Success fee:
10% of the savings. – Source
I did enjoy the following FAQ from their site:
Do people in the Indian call center of OVLG use their real names?
The call center employees of OVLG in India use Pseudo names. If you are comfortable with pronouncing their Indian names please ask them for it and they will be happy to give it to you. – Source
The Oak View Law Group is very open about the fact they are primarily driven by what appears to be an Indian call center. In fact they even publish their employee directory online which shows both the Anglo name and real name of each employee.
To see the entire employee directory, click here.
For some people, it may be uncomfortable knowing their personal and financial information is being handled in a foreign country. It appears the mail and finance departments are also run by the call center in India. See directory listing below. But the reality in todays world is that many mainstream financial institutions host operations and call center departments in India and elsewhere.
One thing is certain, you’ve got to give this group a pat on the back about being open. They might be primarily an operation centered in India but they are more forthcoming with information that almost all their U.S. based counterparts.
Two examples of openness are the customer survey results they publish on their site, which seem entirely real and the 328 client testimonial videos they make available as well here. My one complaint, tell people to lift up the laptop when recording their video. I could not watch one more chin focused video. LOL.
BBB Reviews & Ratings
BBB report at the time I did this review.
Complaints
You can check RipoffReport.com for any complaints, click here.
Picture of Web Site
Is This Your Company?
If this is a review is about your company and you would like to respond to the information I’ve presented here to possibly put it into a broader context or make a correction, please feel free to post your response in the comments section below. I invite you to read my Debt Relief Company and Site Review Policy first.
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forgot to paste it
1. A consultancy fee of $50 will be taken for providing a monthly 30 minutes consultation with our savings and budgeting consultants. This fee will be adjusted with the success fee.
They are charging the following $50 monthly fee. Who considers this FTC compliant? Seems very reasonable, but not in compliance with the FTC. They would be better off raising their backend fee slightly than risking doing this
https://www.ovlg.com/services/…
They are charging the following $50 monthly fee. Who considers this FTC compliant? Seems very reasonable, but not in compliance with the FTC. They would be better off raising their backend fee slightly than risking doing this
https://www.ovlg.com/services/fees.html
forgot to paste it
1. A consultancy fee of $50 will be taken for providing a monthly 30 minutes consultation with our savings and budgeting consultants. This fee will be adjusted with the success fee.
We have written a letter to BBB and here is a link to it:
http://www.ovlg.com/bbb/Letter…
The summary of the letter is:
1. Over the last 4 years we had 6400 clients and 20 complains with BBB.
A. The complaint statistics reported by BBB are wrong since 3 of the complaints were not against us, though they have been put in our file.
2. We are one of the very few firms in this industry with 100% no question asked money back policy.
3. Our competitors with far more complaints are rated favorably by BBB.
4. To maintain a balanced perspective see over 40 client video testimonials on https://www.ovlg.com/testimoni…
5. In the Trust link community which is a BBB program we are rated: 4 stars from 146 customer
reviews.
http://www.trustlink.org/Revie…
We feel confident that there is a misunderstanding between BBB and OLVG and we are working with BBB to get the rating back.
I just checked the BBB and found something very shocking about OVLG (Oak View Law Group) and the BBB rating says NR that means “Not Rated”. I got this information right away on the internet. This rating means the following:
A “No Rating” rating will be displayed under any of the following circumstances:
1. BBB does not have sufficient current information about the company to issue a full report
2. BBB report is either under review or being updated.
3. BBB file indicates the business has filed for Chapter 7 bankruptcy.
4. BBB file indicates the business is believed or confirmed to be out of business (OOB).
5. The business’ TOB type is Category 5 (“Not Rated”).
6. BBB issuing the report does not process complaints against the business, but rather refers them to another BBB.
7. BBB determines a “No Rating” is appropriate because
1. There are numerous pending complaints or one of more pending serious complaints, OR
2. BBB believes the assigned grade does not represent an appropriate indication of the BBB’s confidence that the business is trustworthy and will make a good faith effort to resolve any customer concerns.
So I just want to convey a very simple message to all the debtors that it’s great to work with a debt settlement company however the company profile should sound good enough to do business with. It is very difficult to work out with such ratings. Rest is yours friends because it’s your hard earned money.
I just checked the BBB and found something very shocking about OVLG (Oak View Law Group) and the BBB rating says NR that means “Not Rated”. I got this information right away on the internet. This rating means the following:
A “No Rating” rating will be displayed under any of the following circumstances:
1. BBB does not have sufficient current information about the company to issue a full report
2. BBB report is either under review or being updated.
3. BBB file indicates the business has filed for Chapter 7 bankruptcy.
4. BBB file indicates the business is believed or confirmed to be out of business (OOB).
5. The business’ TOB type is Category 5 (“Not Rated”).
6. BBB issuing the report does not process complaints against the business, but rather refers them to another BBB.
7. BBB determines a “No Rating” is appropriate because
1. There are numerous pending complaints or one of more pending serious complaints, OR
2. BBB believes the assigned grade does not represent an appropriate indication of the BBB’s confidence that the business is trustworthy and will make a good faith effort to resolve any customer concerns.
So I just want to convey a very simple message to all the debtors that it’s great to work with a debt settlement company however the company profile should sound good enough to do business with. It is very difficult to work out with such ratings. Rest is yours friends because it’s your hard earned money.
I just checked the BBB and found something very shocking about OVLG (Oak View Law Group) and the BBB rating says NR that means “Not Rated”. I got this information right away on the internet. This rating means the following:
A “No Rating” rating will be displayed under any of the following circumstances:
1. BBB does not have sufficient current information about the company to issue a full report
2. BBB report is either under review or being updated.
3. BBB file indicates the business has filed for Chapter 7 bankruptcy.
4. BBB file indicates the business is believed or confirmed to be out of business (OOB).
5. The business’ TOB type is Category 5 (“Not Rated”).
6. BBB issuing the report does not process complaints against the business, but rather refers them to another BBB.
7. BBB determines a “No Rating” is appropriate because
1. There are numerous pending complaints or one of more pending serious complaints, OR
2. BBB believes the assigned grade does not represent an appropriate indication of the BBB’s confidence that the business is trustworthy and will make a good faith effort to resolve any customer concerns.
So I just want to convey a very simple message to all the debtors that it’s great to work with a debt settlement company however the company profile should sound good enough to do business with. It is very difficult to work out with such ratings. Rest is yours friends because it’s your hard earned money.
We have written a letter to BBB and here is a link to it:
http://www.ovlg.com/bbb/LetterToBBBDatedJan14th2011.pdf
The summary of the letter is:
1. Over the last 4 years we had 6400 clients and 20 complains with BBB.
A. The complaint statistics reported by BBB are wrong since 3 of the complaints were not against us, though they have been put in our file.
2. We are one of the very few firms in this industry with 100% no question asked money back policy.
3. Our competitors with far more complaints are rated favorably by BBB.
4. To maintain a balanced perspective see over 40 client video testimonials on https://www.ovlg.com/testimonials/
5. In the Trust link community which is a BBB program we are rated: 4 stars from 146 customer
reviews.
http://www.trustlink.org/Reviews/Oak-View-Law-Group-APC-206054627
We feel confident that there is a misunderstanding between BBB and OLVG and we are working with BBB to get the rating back.
Dear K,
I am the customer relationship manager at Oak View Law Group. At OVLG we have 100% satisfaction guarantee. If for any reason you are not satisfied with the service you have received give me a call and I will go ahead and do a full refund.
I would request you to please call me so I can personally review your account along with your dedicated client relationship associate. I am sure that OVLG can show you positive results,
Thanks,
Nick Denton
[email protected]
916-745-8104
And that’s awesome customer service.
Steve
I signed up with Oakview Law Group – https://www.ovlg.com/ – last year November and have had zero debts even close to settling. They’ve pocketed in their trust account $761.75 and have $382.00 sitting in the trust. I was quoted an up front fee of $500.00 for their services, seems they have overcharged and I’ve not been able to get straight answers as to why my debt collectors are still hounding me constantly.
Can you give me any information about the company. Are they legit? Any other complaints about them? I’d like to get all my money back and I could settle some of the debts myself considering I’m being harrassed for them anyway, how likely is that to happen?
The number of people that continue to get collection calls while in a debt settlement program is in the 90%-100% range as reported by some debt settlement companies.
If you want to get out and get a refund you might find this article interesting, How to Get Out of a Debt Settlement Program and Get a Big Refund.
Steve
I just checked the BBB and found something very shocking about OVLG (Oak View Law Group) and the BBB rating says NR that means “Not Rated”. I got this information right away on the internet. This rating means the following:
A “No Rating” rating will be displayed under any of the following circumstances:
1. BBB does not have sufficient current information about the company to issue a full report
2. BBB report is either under review or being updated.
3. BBB file indicates the business has filed for Chapter 7 bankruptcy.
4. BBB file indicates the business is believed or confirmed to be out of business (OOB).
5. The business’ TOB type is Category 5 (“Not Rated”).
6. BBB issuing the report does not process complaints against the business, but rather refers them to another BBB.
7. BBB determines a “No Rating” is appropriate because
1. There are numerous pending complaints or one of more pending serious complaints, OR
2. BBB believes the assigned grade does not represent an appropriate indication of the BBB’s confidence that the business is trustworthy and will make a good faith effort to resolve any customer concerns.
So I just want to convey a very simple message to all the debtors that it’s great to work with a debt settlement company however the company profile should sound good enough to do business with. It is very difficult to work out with such ratings. Rest is yours friends because it’s your hard earned money.