Table of Contents

Address:

Not provided on their Web site. – Source

7668 Warren Pkwy Ste 325
Frisco, TX 75034-4161 – Source

Website:

DebtXS.com
Domain was registered April 25, 2002 and is owned by DebtXS LP, 7668 Warren Parkway, Suite 325, Frisco, TX 75034. The admin contact is Ken Talbert.

The site is hosted along with two other sites on the same server, debtreliefoptions.com and dextracapital.com.

DextraCapital.com is owned by Paul Boyd personally at the above address. DebtReliefOptions.com is owned by Debt Relief Options, 555 Republic Drive, Suite 200, Plano, TX 75074 and the administrative contact is Bob Boyd. More about these related companies below.

Description:

Debt Settlement company.

“The mission of DebtXS™ is to empower consumers with honorable alternatives to bankruptcy through personalized and proven services.” – Source

Management

There are two registered Texas companies that share the DebtXS name.

DebtXS, LLC
Registered in Texas on June 27, 2007

DIRECTOR: DEBTXS MGMT LLC
7668 WARREN PK #325
FRISCO , TX 75034

DIRECTOR: KEN TALBERT
7668 WARREN PK #325
FRISCO , TX 75034

MANAGING M: KEN TALBERT
7668 WARREN PK #325
FRISCO , TX 75034 – Source

DebtXS Management, LLC
Registered in Texas on August 16, 2002

MEMBER: KEN TALBERT
7668 WARREN PKWY STE 325
FRISCO , TX 75034 – Source

Contacts

888-510-1892 (Phone)
972-239-4804 (Local)
866-314-1610 (Fax)
customerrelations@debtxs.com

Relationships

Dextral Capital
DRO
Debt Relief Options
DebtXS Management

Interesting Points

Dextral Capital

Dextral Capital has some affiliation with DebXS since they share both a logo and the same business address. – Source.

Jason Spencer is listed as the managing partner for Dextral Capital and makes the following statement on his LinkedIn page.

We have an arbitrage distressed debt strategy that utilizes our competitive advantage to generate obscene returns. – Source

There are two companies in Texas that use the Dextral Capital name:

Dextral Capital Management Fund, LP
Registered in Texas July 8, 2009.
Resident Agent: Kenneth Talbert, 7668 Warren Parkway, Suite 325, Frisco, TX 75034 – Source

Dextral Capital
Registered in Texas July 8, 2009
Resident Agent: Kenneth Talbert, 7668 Warren Parkway, Suite 325, Frisco, TX 75034 – Source

By the way, Ken Talbert, the head of the debt settlement company DebtXS is also listed as a Partner of Dextral Capital Management and CEO at EFA Processing. – Source

Debt Relief Options

Debt Relief Options is a second debt settlement company located at 7668 Warren Parkway, Suite 325, Frisco, TX 75034 and claims to be a USOBA member. – Source.

According to the State of Texas there is no company called DRO, LLC or Debt Relief Options registered to do business in the state.

Site Review

I have a number of concerns about the information presented on their site. Right on the home page is a list of what appears to be advertised benefits of the program.

Be Debt Free in 12-36 months
Avoid Bankruptcy
Stop Creditor Harassment
Get Your Life Back!
Free Consultation
Proven Results!

Source

My problem is that there is no way that simply participating in a debt settlement program will be guaranteed to eliminate your debt in 12-36 months, nor will participants be guaranteed to avoid bankruptcy and creditor calls will still continue. The information seems misleading.

On the description of bankruptcy on their site I found the information to be very slanted and some of it just plain wrong. For example,

“A bankruptcy stays on your credit report for 10 years, and can make it difficult to obtain credit, buy a home, get life insurance, or sometimes get a job.”

A Chapter 13 bankruptcy comes off your credit report after 7 years, the same amount of time the negative credit from being in a debt settlement program will be on your credit report. The statement about credit also applies to debt settlement as well.

They say “Note that personal bankruptcy usually does not erase child support, alimony, fines, taxes, and some student loan obligations.” But what they fail to say is that neither does debt settlement.

On their page “What We Offer” they describe their debt settlement program but fail to mention so very important points. Here is what they say.

Many people turn to debt negotiation for different reasons. They may be on a consolidation plan and not seeing any progress, are suffering a financial setback and steadily sinking further into debt, or are in such financial strain that they are considering bankruptcy. We’re here to help you eliminate your debts once and for all. We don’t work for the credit card company, we work for you.
DebtXS™ works with you to eliminate your debts in the shortest amount of time with the least amount of money without filing bankruptcy. We will determine a monthly savings plan that fits into your budget based on the total amount of your debt. You are in COMPLETE control of your finances—you set up your own savings account where you set funds aside for the purpose of settling your debts. When we negotiate a settlement that YOU agree to, YOU withdraw the funds and send the money directly to the creditor. Unlike other programs, you are able to set aside as much as possible each month.
DebtXS is Proud to Accomplish the Following
Settles over $400,000 dollars of debt per week
Employs over 150 people that work for YOU
Provides you 24 hour online access to YOUR account
Proud member of the Hispanic Chamber of Commerce, Greater Dallas Chamber of Commerce, and the Association of Credit and Collection Professionals.
Source

In my opinion the service page:

misleads consumers into believing that the DebtXS program eliminates debts in the shortest amount of time;
fails to mention that the monthly payment developed will not satisfy the creditors or be paid to the creditors and this will result in the consumer becoming delinquent;
fails to mention the consumer will begin to receive collection calls once they become delinquent;
fails to mention the consumer may be sued by their creditors during this process;
fails to mention the program will result in negative credit that will be reported for seven years;
fails to mention the program is substantially more expensive that bankruptcy;
fails to mention the program can’t stop lawsuits, garnishments, or end collection activity as bankruptcy can;
fails to mention the possible tax consequences of settling debt.

Welcome Document

Here is a link to the full welcome information from DebtXS.

Program Fee

The site says that the fee is 15% of enrolled debt. For $60,000 of debt a consumer would obligate themselves to $9,000 in fees.

Q. How is the service fee paid?
Our fee is withdrawn in monthly bank debits, usually completed in the first 12-15 months of the program. There is a down payment that is made in one, two or three installments (based on your ability to pay) and the remaining fee is paid out over a period of 9-12 months (based on your preference).

So the way I read this is that the “downpayment” may be the first three payments and the remainder of the fee is front loaded in the next nine to twelve payments. – Source

Do You Have a Question You'd Like Steve to Answer? Click Here.

Interesting and Recent Lawsuits

On July 31, 2009 DebtXS was sued by a bankruptcy trustee to recover funds paid to DebtXS by Kenneth and Kristi. The complaint says:

“DebtXS knowingly and intentionally violated DTPA by participating in false, misleading, or deceptive trade practices under the DTPA. More specifically, DebtXS: (1) represented that its services had characteristics, uses, and/or benefits which they did not have; (2) represented that its services were of a particular standard, quality, or grade and they were of another; and/or (3) represented that its agreement with the Debtors conferred remedies which it did not have or were prohibited by law. DebtXS made these representation to the Debtors with the intent that they rely upon such representations when entering into the Agreement. The Debtors did rely upon DebtXS’ representations to their detriment.” – Source

BBB Reviews & Ratings

Complaints are regarding dissatisfaction with the company’s service and misrepresentation of the results of the debt negotiation program. Specifically, customers complain that paying the company fee and following the debt negotiation program does not reduce debt, as stated by company representatives. As a result of the program, customers complain, they have an increase in debt, due to late fees or additional interest and negative credit reporting. The company resolves complaints by offering refunds or refering to the Client Services Agreement for explanation. Although the company resolves most of the complaints it has failed to correct the underlying reason for the complaints. – Source

Complaints

There were quite a few complaints about DebtXS, here.

And there were also a surprisingly large number of complaints on RipoffReport.com, here.

In the first three months, Clifford paid DebtXS $2,100. After that, the company advised her to stop making her monthly payments, and place that money in a savings account. Once the credit card company turned her case over to a collection agency, DebtXS would intervene and settle the debt.
“Within a year I had settled. I had one credit card settled for about 25 cents on the dollar…I was thrilled.”
The following year, Clifford was shocked when the IRS called her to collect income tax on the amount DebtXS had settled.
“I had no idea we had to claim that on our taxes, so all of the sudden I had thousands of dollars in taxes to pay because I had settled,” Clifford said.
As Clifford tried to work with DebtXS to settle her the debt on her remaining credit cards, debt collectors filed a lawsuit against her, and Debt XS told her they could not help her with her legal situation. – Source

DebtXS entered into an agreement with the State of Texas after the State investigated the following claims:

Misrepresented the costs of, and the services provided by, the DebtXS Program
Failed to disclose the potential negative effects of participation in a debt settlement program including the effect on a consumer’s credit score and the potential of increased collection activity, including the filing of lawsuits by creditors
misrepresented the results that can be obtained through the DebtXS Program
Misrepresented the services provided by an results obtained by alternative forms of consumer debt relief
Misrepresented DebtXS’ ability to provide legal advice to consumers.

The agreement with the State of Texas was entered into on July 3, 2006 by Kenneth Talbert. – Source

Picture of Web Site

Is This Your Company?

If this is a review is about your company and you would like to respond to the information I’ve presented here to possibly put it into a broader context or make a correction, please feel free to post your response in the comments section below. I invite you to read my Debt Relief Company and Site Review Policy first.

Author
Recent Posts

Follow Me

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.