In February 2010 my wife and I enrolled in a ESP software program from P&E solutions for a period of three years. Three payments of $468.97 each were made to a Noteworld bank account in March, April and May. Then in June 2010 no money was taken. We called them and found out that the Noteworld account had been closed and the money was gone. They said the problem would be fixed and we got a payment scheduled for the end of june, then again (after another failure) for beginning of July, end of July and last time we called for August 15th. No money was taken on any of these dates so we started being suspicious and I browsed the Internet to discover your website. Now we want out and we already settled at 40% with our biggest creditor. Also Noteworld said their records show no payment for May. In case this is important, we live in New York and the P&E Solutions office is in Florida.
I have 2 questions. First have you ever heard of an escrow account being closed so early in the process ? Second do you think we have enough material to send the letter with threats of complaints that is on your website and also to ask for a full refund ?
Thank you very much for considering our situation.
That is really odd but I’ve heard tales from others of a similar experience. See this article.
I would not be surprised to discover the missing money was taken as fees from your NoteWorld account by ESP and/or P&E Solutions.
I think you have every right to be upset and to follow my refund process. Unless there is something you have not shared with me it appears you signed up for a debt settlement program, payments were taken from you, no services were performed and the program is not still in operation for you.
You deserve answers about what happened to your money and since you are not getting the service you contracted for I think you deserve a refund.
Please update me on your progress by posting updates here in the comments section of your question. I’m very interested in how this works out for you.