“Dear Steve,
Have owned boat for about five years. The note is with national city, now PNC Bank.
By National City’s standards I was never late. PNC bank claims I was late paying 30 days over one year ago.
They reported it on my credit and claim I owe them a penalty of near $300.00.
What can I do?
How can I stop this madness? No branch wants to help and I just get into rhetorical arguments with the phone support! I told them I’m dropping off the keys ton the boat because I’ve had it with them.
Chris”
Dear Chris,
Handing the boat back out of frustration will probably cost you thousands when the bank sells the boat at auction and goes after you for the balance due. That would be a mistake.
Instead, send a calm and detailed letter via certified mail return receipt requested, through the Post Office, to the Chairman of the Board and let your situation filter down to a level that will handle it. Send your letter to:
James Rohr,
Chairman of the Board
PNC Bank
One PNC Plaza
Pittsburgh, Pennsylvania 15222-2707
Please update me on your progress by
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