Rate and Review

Liberty Tax Service – Scam, Complaint, Review, or Praise?

Please share your experience with this debt relief company and provide your review and feedback, in the comments section below.

The goal of this page is to allow people to share information that may be important to help others to make a more informed decision regarding their experience with this debt relief company. Here are some potential questions you might be able to provide feedback about.

  • How did you feel about the customer service experience you received?
  • Was the company easy to communicate with before or after you became a client?
  • Did the company respond to your communications promptly?
  • What were the fees charged for the services you received?
  • Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?
  • Was the program successful for you and accomplish the goals you had when you entered the program?
  • Did you have a really good experience you can share?
  • Did you have a bad experience you want to share?
  • Is there any other information you’d like people to know that might be considering the services of this company?

It is important to understand when reading comments below that they are the opinions of the individual posters and may not be representative of the overall impression of all consumers that may have or have not used the debt relief services of this company. But everyone does deserve to have an opportunity to express their opinion, even the debt relief company itself, be it good, bad, or indifferent.

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READ  Phony Tax Relief Scams Need to Be Avoided



About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

29 Comments

  • Company tried to Scam me..Rip off Scam The woman told me she didn’t have time and said watch video she was sending me. I received a call from Liberty Tax and Student Loan Defense. They told me that President Obama was going to forgive my loans. I’m was skeptical and cont. to hear pitch then the woman told me that once I paid them 7 payments of $110.00 thru Dept. of Edu and Department of Edu writes a check to my lender. I then asked them to verify there company and woman told me she was going to send me a video. I just wanted to see a website and credentials. The woman told me she didn’t have time and said watch video she was sending me. This is the really company that helped me For only $179.00…I Happy there is at least one legtit company. http://ndsls.com/

    Your Desired Resolution:

    I would like the goverment to watch these company’s that are ripping off the citzens…Im a veteran and it upsets me that these companies exist…

    This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

  • I’m not a Liberty Tax customer, but I refuse to be now due to unethical practices. We had an extreme cold weather advisory in WI that lasted a couple of days. It was 15 below zero with windchill which can result in frostbite within 30 minutes. There were still people dressed as the Statue of Liberty waving a Liberty Tax sign all day everyday in these conditions. Any company that has such little regard for their employees well being in such weather conditions is not a company that I want to do business with.

  • Filed with them and everything they told me turned out to be false. Now I am having to amend my tax return, and pay the IRS back some of the money. And I paid them for the rapid refund and didn’t get my funds in the time I was told. It would have saved me almost $200 of my return to pick the other options as far as how fast you get your check. I paid for the two day, and it took 3 weeks, if I knew it was going to take 3 weeks I would have picked the cheaper one that said 3 to 4 weeks for my check. They did not call me when the check was there we had to call them and found out it was at the office for two days. DO NOT USE THEM. 

    •  We filed joint 4-16-12, as of yet the irs has no record of our return.  Unable to get any answers from Liberty.  Office hours is a joke, no one is ever there 12-3pm.
      Our state return is in the same condition.  Never recieved any confirmation that the return has been accepted.  Crying bucket of tears here!

  • I went to Liberty Tax on Dixie Highway in Louisville and it like their school district I was working for was a lying rip off fraud. As a matter of fact it was the “benefit” of teaching there that I was told it was half price. The staff seemed unprofessional and the office sucked but I was on a timeframe. Ended up being charged $450 and the lier charged me $89 to open and close a bogus account to put a check in to pick up from them….didn’t need that and they said they would call and nothing about some account. My taxes this year were done by a CPA and were $100. Really think this company is dreadful!

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