Quick Answer: If you were charged for an NGL Pro subscription between January 2022 and July 2024, you may be eligible for a refund from a $4.5 million FTC settlement. File your claim at nglrefund.com by April 6, 2026.
Did you get hit with surprise charges from the anonymous messaging app NGL? You might have money coming back to you—but only if you act before the deadline.
The Federal Trade Commission has opened the claims process for consumers who were charged for NGL Pro subscriptions without proper authorization. The $4.5 million settlement fund is waiting, but you need to file your claim by April 6, 2026.
What NGL Did Wrong
According to the FTC’s complaint, NGL Labs engaged in multiple deceptive practices:
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- False promises: Advertised that NGL Pro would “reveal the identities” of anonymous message senders—a feature that never actually existed
- Hidden recurring charges: Users were charged up to $9.99 weekly, often without realizing they’d signed up for recurring billing
- Ignored refund requests: The company routinely ignored consumers asking for their money back
- Targeted minors: The app specifically marketed to teenagers on Instagram and TikTok without obtaining parental consent
The Pattern: This is the same playbook we see in debt relief scams—promise a result you can’t deliver, make cancellation difficult, and hope people give up on getting refunds. The only difference is the product.
Free Tool — Scam-O-Meter: Considering a debt relief company? Run your situation through the free Scam-O-Meter — it checks for official FTC, FBI, CFPB, and SEC warning signs before you hand over any money. Check for Red Flags →
Who’s Eligible for a Refund
You may qualify if:
- You subscribed to NGL Pro between January 2022 and July 2024
- You were charged without proper authorization or clear disclosure
- You paid for features that didn’t work as advertised
Even if you’re under 18, you can file—just have a parent or guardian complete the claim form on your behalf.
How to File Your Claim
Step-by-Step:
- Go to nglrefund.com/submitclaim or ftc.gov/NGL
- Provide the total amount you paid to NGL Pro that wasn’t refunded
- Submit before April 6, 2026
- Wait for the FTC to process claims and mail payments (expected later in 2026)
How Much Will You Get? Your payment depends on how much you paid and how many people file claims. The $4.5 million pot is divided among all verified claimants.
Important Warnings
Watch for Scammers: The FTC never asks you to pay a fee to file a claim or receive a refund. Anyone demanding payment to “process” your NGL refund is running a scam on top of the original scam.
Contact Information
Questions about your claim? Contact the claims administrator:
- Phone: 800-351-7161
- Email: info@NGLRefund.com
The Bigger Lesson
The NGL case is a reminder that subscription traps aren’t limited to debt relief or financial services. They show up everywhere—apps, streaming services, “free” trials, and anything that asks for your credit card.
Before you sign up for any service:
- Read the fine print about recurring charges
- Screenshot the terms before clicking “agree”
- Set a calendar reminder to cancel before any trial ends
- Use a virtual card number for trials (many banks offer this)
TL;DR: If NGL charged you for a subscription you didn’t authorize, file your claim at nglrefund.com before April 6, 2026. It’s free, it’s legitimate, and you might get some money back from the $4.5 million settlement.
Dealing with actual debt problems beyond app subscriptions? Take the Find Your Path quiz to explore your real options.
Free Tool — Contract Decoder: Have a contract from a debt relief company? The free Contract Decoder analyzes it for red flags, hidden fees, and problematic terms — before you sign anything. Decode My Contract →
Frequently Asked Questions
How do I know if I was charged by NGL?
Check your credit card or bank statements for charges from “NGL” or “NGL Labs” between January 2022 and July 2024. Charges were typically $9.99 per week for NGL Pro subscriptions. If you see recurring charges you don’t remember authorizing, you may be eligible.
What’s the deadline to file an NGL refund claim?
You must file your claim by April 6, 2026. After this date, you won’t be able to participate in the settlement refund distribution. Don’t wait—file at nglrefund.com as soon as possible.
How much money will I get back from the NGL settlement?
Your refund amount depends on how much you paid and how many people file claims. The $4.5 million settlement fund is divided among all verified claimants proportionally. You’ll need to report the total amount you paid that wasn’t already refunded.
Is the NGL refund claim process legitimate?
Yes, this is a legitimate FTC settlement. You can verify by visiting ftc.gov/NGL directly. Remember: the FTC never charges fees to file claims or receive refunds. Anyone asking for payment is running a scam.
I’m under 18. Can I still file a claim?
Yes, but you’ll need a parent or guardian to complete the claim form on your behalf. The NGL app primarily targeted teenagers, so many eligible claimants are minors. Have your parent visit nglrefund.com to file for you.
Dealing With Debt? Understanding your options is the first step. See how all your debt relief options compare — including ones most sites won’t tell you about. The Find Your Path quiz gives a recommendation based on your actual numbers, and the Scam-O-Meter checks any company’s complaint history before you sign. Federal Reserve research shows bankruptcy filers recover faster than those who don’t file.
Claiming money you are owed is one good day. What you do over the following year is what actually changes your position.
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I write Your Money Actually most weekdays — what I am watching in debt and money, and the small decisions that compound. It is free, I sell nothing, and I take no money from any company I write about.
