Quick Answer: The Connecticut Banking Commissioner issued a cease and desist order against Omnipoint Management Solutions LLC on January 6, 2026. The Commissioner found that an Omnipoint representative called a hospital’s emergency medical phone line to reach a debtor, used abusive language when told it was an ER line, and then another representative called the same ER line again 20 minutes later. Omnipoint has never been licensed as a consumer collection agency in Connecticut. The company faces civil penalties of up to $100,000 per violation.
Important: This is a government enforcement action—not a court verdict. The Connecticut Banking Commissioner conducted an investigation and issued findings. Omnipoint Management Solutions has the right to contest these findings at a hearing scheduled for March 11, 2026. This article summarizes the government’s order for educational purposes.
Action Summary
- Issuing Authority: Connecticut Banking Commissioner Jorge L. Perez
- Respondent: Omnipoint Management Solutions LLC (NMLS #1801926)
- Location: 2303 Union Rd, West Seneca, New York 14224
- Owner: Shawn Kelley, Member
- Violations Found: Unlicensed collection activity, third-party contact without consent, harassing and abusive conduct, FDCPA violations
- Hearing Date: March 11, 2026, at 10:00 AM (if requested within 14 days of receipt)
What the Commissioner Found
According to the enforcement order, the investigation began after a complaint from an emergency department clerk at The Hospital of Central Connecticut in New Britain.
The order states that on April 23, 2025, at 9:15 AM, a representative named Dan Kelleher called the hospital’s emergency medical phone line to reach a Connecticut debtor. When the emergency department clerk informed Kelleher that he had called an emergency medical phone line, the order states that Kelleher responded with harassing and abusive language.
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The emergency department clerk then contacted Omnipoint’s management to report the conduct and request that the hospital’s emergency line be removed from Omnipoint’s directory. According to the order, management acknowledged the recorded call and assured the clerk the line would be placed on Omnipoint’s do-not-call list.
Key Finding: According to the order, approximately 20 minutes later—at 10:18 AM—a different Omnipoint representative called the same emergency medical phone line seeking the same debtor. This occurred after management had already acknowledged the issue and promised to put the line on their do-not-call list.
The Commissioner found that Omnipoint’s repeated calls to the hospital’s emergency medical phone line occupied emergency communication channels intended for legitimate medical emergencies, diverted hospital staff attention, and created undue stress for emergency department personnel.
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Additional CFPB Complaint
The order also references a complaint from the Consumer Financial Protection Bureau’s complaint database alleging that in approximately 2023, Omnipoint attempted to collect from a Connecticut consumer by contacting the consumer’s family members—including the consumer’s elderly and infirm parents—without the consumer’s prior consent.
Investigation Obstruction
According to the order, when the Department requested information about all of Omnipoint’s Connecticut collection activity during the preceding two years, Omnipoint’s counsel responded only that the hospital account was “mistakenly placed” for collection. The counsel did not provide the requested collection activity data. A follow-up request sent in December 2025 with a December 30, 2025, deadline received no response.
The Violations
The Commissioner found four categories of violations:
- Unlicensed collection activity — Omnipoint has never been licensed as a consumer collection agency in Connecticut, in violation of Section 36a-801(a) of the Connecticut General Statutes
- Third-party contact without consent — Communicating with persons other than the debtor without prior consent, in violation of Section 36a-809-9(d)(2) of the Regulations
- Harassing and abusive conduct — Engaging in conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with debt collection, in violation of Section 36a-809-10 of the Regulations
- FDCPA violations — Failing to comply with 12 CFR Sections 1006.14(a) and 1006.14(h)(1) of the Fair Debt Collection Practices Act, in violation of Section 36a-812 of the Connecticut General Statutes
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What Was Ordered
- Cease and Desist: Omnipoint must stop all unlicensed collection activity in Connecticut and stop engaging in harassing, abusive, or deceptive conduct
- Civil Penalty: Up to $100,000 per violation under Section 36a-50(a) of the Connecticut General Statutes
If Omnipoint does not request a hearing within 14 days of receiving the order, the allegations will be deemed admitted and the orders will become permanent.
Who Is Omnipoint Management Solutions?
According to the order, Omnipoint Management Solutions LLC is a New York limited liability company based in West Seneca, New York (near Buffalo). The company holds NMLS #1801926. The member (owner) is Shawn Kelley.
The company describes itself as a debt collection agency. According to BBB complaint records, consumers have filed multiple complaints about Omnipoint’s practices, including allegations of contacting family members, calling employers, and continuing to call after receiving cease and desist requests.
What This Means for Consumers
Know Your Rights: Under both federal law (FDCPA) and Connecticut law, debt collectors cannot:
- Call you at unusual times or at work if told not to
- Contact third parties (family, friends, employers) without your consent
- Use harassing, abusive, or threatening language
- Collect debts in Connecticut without a state license
If a debt collector is contacting you in ways that violate these rules, you have the right to send a written cease and desist letter. If they continue, you may have grounds for a complaint or lawsuit.
Before You Sign Anything: If you’re considering hiring any debt relief company, run their contract through the Contract Decoder first. It’s free—and it’s your last chance to spot red flags before you commit.
How to Follow This Action
This enforcement action was issued by the Connecticut Department of Banking. For updates:
- Visit the CT DOB 2026 Consumer Credit Administrative Orders page
- Search NMLS Consumer Access: nmlsconsumeraccess.org — Search NMLS# 1801926
If a hearing is requested, it is scheduled for March 11, 2026 at the Department’s offices in Hartford, Connecticut.
Frequently Asked Questions
What does this enforcement action mean for people contacted by Omnipoint?
The Connecticut Banking Commissioner has found that Omnipoint operated without a license and engaged in harassing and abusive conduct. If you were contacted by Omnipoint in Connecticut, you may have been contacted by an unlicensed collector—which means the collection activity itself may have been unlawful.
Can Omnipoint still collect debts?
The order directs Omnipoint to cease and desist from collecting in Connecticut without a license. In other states where Omnipoint holds a valid license, the company may continue to operate, but would need to comply with all applicable laws.
What should I do if Omnipoint is calling me or my family?
Send a written cease and desist letter via certified mail. Under the FDCPA, once a collector receives your written request, they must stop contacting you (except to confirm they will stop or to notify you of a specific action). You can also file a complaint with the CFPB or your state banking department.
Is Omnipoint a scam?
The Connecticut enforcement action addresses unlicensed activity and abusive collection practices—it does not label the company a scam. Omnipoint does appear to be an operating debt collection agency. However, the findings suggest practices that consumers should be cautious about.
Contact Information
If you have questions about this enforcement action or are dealing with Omnipoint, here are relevant contacts:
- Omnipoint Management Solutions: 2303 Union Rd, West Seneca, NY 14224
- Connecticut Department of Banking: 280 Trumbull Street, 16th Floor, Hartford, CT 06103
- Department Email: DOB.hearingsupport@ct.gov
A Note to Omnipoint Management Solutions: I believe in fair coverage. If you would like to provide a statement about this enforcement action for my readers, please contact me. I will add your response to this article so readers can hear your perspective.
TL;DR: Connecticut’s Banking Commissioner issued a cease and desist order against Omnipoint Management Solutions after finding the company called a hospital emergency line to chase a debtor, used abusive language, then called the same ER line again 20 minutes later—all without ever being licensed to collect debts in Connecticut. Omnipoint faces civil penalties of up to $100,000 per violation. If a debt collector is calling your family, your employer, or emergency lines, you have rights. Use the Contract Decoder before signing with any debt relief company.
(Source: Connecticut Department of Banking, Order dated January 6, 2026)
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