A tipster (send in your tips here) sent me an email and pointed out the following prominently placed statement on the Legal Helpers Debt Resolution website (lhdrhelp.com):
Legal Helpers Debt Resolution is a true national law firm with offices in 50 states. They have a favorable rating with the BBB and all attorneys are licensed with their state bar association. – Source (Site Archive)
Seems innocent enough but here is the odd part. The message says Legal Helpers Debt Resolution has a favorable rating with the BBB, but if you click on the link they give for the text it takes you to a BBB page that refers you here.
This BBB page gives Legal Helpers an F rating. – Source
The reason the BBB gives for this rating is not because the company is in the debt settlement business, but because:
BBB Rating for Legal Helpers, P.C.
Based on BBB files, Legal Helpers, P.C. has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
- 131 complaints filed against business
- 5 serious complaints filed against business.
Of the 131 complaints stated, 91 have been recorded in the last 24 months. – Source
The curious part for me is the front page statement given to consumers that Legal Helpers Debt Resolution has a favorable rating with the BBB but with a little digging that statement is just blatantly not true and the BBB actually gives the company an unfavorable rating.
For me this isn’t as simple as a misstatement or an inadvertent slip. Is it possible the company is stating prominently they have a favorable rating with the BBB to make potential consumers feel more comfortable in deciding upon their services? Otherwise what else is the reason for a front page statement “They have a favorable rating with the BBB…”, when they actually don’t.
Another Legal Helpers site, legalhelpers.com, has a BBB shield on the site but if you click on that it takes visitors to a BBB page that is not the primary BBB page and does not show the true rating or complaint history for Legal helpers. – Source. It takes visitors to a BBB page in Roseville, Minnesota with limited information, no rating and no complaint history. – Source. Is this another casual oversight or a pattern to misdirect consumers? If it is not intentional, it’s pretty damn sloppy for a national law firm.
In another odd move I found this Legal Helpers television commercial that says people should NOT enroll in debt settlement.
The advertisement says:
Actor Says: “Isn’t it better to use one of those bill consolidation or debt settlement companies I see on TV?”
Legal Helpers Says: “The truth is, No. 75% of those programs actually fail, Leaving you with a very poor credit score and most of your bills.”
But here is what Legal Helpers now says. It seems like debt settlement is now the way to go.
While I’m at it, the lhdrhelp.com site also lists the following affiliated attorneys.
Auten, Eric 900 W 5th Ave, Suite 600, Anchorage, AK 99501
Dionne, Melinda 9217 Old Greensboro Road, Tuscaloosa, AL 35405
Carmichael, Brian 300 Water Street Suite 208 Montgomery, AL 36104
Westerfield, Steve 229 Woodbine, Hot Springs, AR 71901
Wilson, Brian 400 West Capitol Ave Suite 1700 Little Rock, AR 72201
Gustafson, Richard 4300 Long Beach Blvd., Ste. 420, Long Beach, CA 90807
Hilton, Alex 6803 Avonvdale Drive Oklahoma City, OK 73116
Gerard, Adam 7700 Irvine Center Drive, Suite 800 Irvine, CA 92618
Searns, Jason 6377 W Prentice Ave, Littleton, CO 80123
Carucci, Matthew 1216 N. King St., Wilmington, DE 19801
Gatto, Karen 2901 W Busch Blvd, Suite 201, Tampa, FL 33618
Sauls, Berk 225 Peachtree St. SW, South Tower Suite 1625, Atlanta, GA 30303
Tang, Christopher 225 Peachtree St. SW, South Tower Suite 1625, Atlanta, GA 30303
Dunn, Greg 841 Bishop St, Suite 2221, Honolulu, HI 96813
Haas, JD 8151 33rd South Suite 208 Bloomington, MN 55425
Ranill, William 480 Washington Ave. N, Ste. 204, Ketchum, ID 83340
Ranill, William 480 Washington Ave. N, Ste. 204, Ketchum, ID 83340
Hermosillo, Angela 3234 N Jones Place, Boise, ID 83704-4078
Allen, Jason 233 S. Wacker Dr, Suite 5150, Chicago, IL 60606
Blust, Jason 233 S. Wacker Dr, Suite 5150, Chicago, IL 60606
Aleman, Jeffrey 233 S. Wacker Dr, Suite 5150, Chicago, IL 60606
Kasturi, Shobhana 136 E. Market St., Ste. 600, Indianapolis, IN 46204
Wellman, Keith 1125 Grand Blvd, #916, Kansas City, MO 64106
Head, Randall 616 South 5th St. Louisville, KY 40201
Bowman, Debbie 332 W. Broadway, #300, Heyburn Building, Louisille, KY 40202
Brown, Gary 400 Lafayette St, Suite 150, New Orleans, LA 70130
Wilson, Greta 3535 Canal Street, New Orleans, LA 70119
Kochhar, Sonia 75 Thomas Johnson Dr, Suite E, Frederick, MD 21702
Wall, Thomas 6301 Ivy Lane, Suite 700, Greenbelt, MD
Miller*, Jeremey 145 Main St., Thomaston, ME 04861
Kull, Andrew 86 Main Street, Suite 203, Auburn, ME 04210
Leigh, Lori 17117 W. Nine Mile Rd, Suite 1020, Southfield, MI 48075
Agosto, James 1970 Oakcrest Ave, Ste 210, Roseville, MN 55113
Paul, Sean 515 Olive St, Ste 702, St. Louis, MO 63101
Windsor, John 2906 North State St., Ste. 216, Jackson, MS 39296
Anderson, Mark 151 Thomas Street, Hamilton, MT 59840
Patten, Grant 108 Hay St., Suite 302, Fayetteville, NC 28301
Trader, Keith 501 40th St, S., Suite 201 S.W., Fargo, ND 58103
Barron, Frank 549 N. D Street, PO Box 2291 Fremont, NE 68026
McCaffrey, Brian 163 Water St, PO Box 616, Exeter, NH 03833
Nicely, Thomas 17 Academy St, Suite 615, Newark, NJ 07102
Banerji, Ronald 414 East Tenth Street, Alamogordo, NM 88310
Daniel, Tim 369 Montezuma Ave. #354, Santa Fe, NM 87501
Norris, Donald 1701 W Charleston Blvd, Suite 320, Las Vegas, NV 89102
Coen, Maria 420 Lexington Avenue, Suite 2132, New York, NY 10170
Yehl, Roger 136 Wilson Street PO Box 538 Salamanca, NY 14779
Hyslip, Jeffrey 40 W. 4th St., #525, Dayton, OH 45402
Brown, Ron 320 S Boston, Suite 1130. Tulsa, OK 74103
Karns, Joshua 6 Valley Rd. Middletown RI, 02842
Wolf, Amber 10260 SW Greenburg Rd, #415, Porland, OR 97223
Schottenfeld, Lee 111 S. Independence, #555, Philadelphia, PA 19106
Rojas, Ronald 1140 Third St., Beaver, PA 15009
Jacquard, Robert 231 Reservoir Ave, Providence, RI 02907
Cantrell, John PO Box 1276, Goose Creek, SC 29445
Sparra, Alex 1922 Green Park Ave Charleston, SC 29414
Hogan, Tim 317 6th Ave, Brookings, SD 57006
Moore, Dwight 5100 Stage Rd. Suite 4 Memphis TN 38134
Mechem, Everett 1101 East Stone Drive, #4, Kingsport, TN 37660
Sandy, David 731 litty Ct. #204, Memphis TN 38103
Fears, C. Bryan 4925 Greenville Ave., Ste. 715, Dallas, TX 75206
Myers, Oliver 265 East 100 South, #301, Salt Lake City, UT 84111
Nguyen, Luc 1192 Draper Pkwy., #244 Draper, UT 84020
Schwendiman, Jeremy 75 East 7200 South, Suite 149 Midvale, UT 84047
Conway, Martin 7926 Jones Branch Drive, Suite 930, McLean, VA 22102
Hylton, Sean 4860 Cox Road, Suite 200 Glen Allen, VA 23060
King, Tim 369 Montezuma Ave. #354, Santa Fe, NM 87501
Gacutan, Mona Lisa 600 Stewart St, #1224, Seattle, WA 98101
Murphy, William 611 N Broadway, #105, Milwaukee, WI 53202
Schaefer, Steven 425 S. Adams St. Suite 202 Green Bay, WI 54301
SRammell, Justin PO Box 901622 Sandy, UT 84090
Morgan, J.R. 103 N. Court St., Lewisburg, WV 24901
Ramell, Justin PO Box 901622 Sandy, UT 84090
A commenter below pointed out that Legal Helpers Debt Resolution has a second BBB record that as of today says B+. – Source
I want to be clear the path that led me to the F rating with the BBB was from the ldrhelp.com site and when you clicked on the text below the “credible” statement it took you to this page. Which then had a link for the BBB rating which took you here. – Source, Source
The now two different BBB sites in Chicago have different ratings but list the same business street address, use the same domain name for email contact ([email protected] & [email protected]), the Additional DBA name for each is the same as well, Macey & Aleman. Jeffrey Aleman is listed in both listings as a partner. Both listings use list the same fax number of 312-753-7797.
Since I wrote this article they have removed the link of the text on the Legal Helpers Debt Resolution site at lhdrhelp.com to the BBB report but they have not changed the text. It still says “They have a favorable rating with the BBB…” – Source
I can always use your help. If you have a tip or information you want to share, you can get it to me confidentially if you click here.