Mistakes happen. But in this case Wells Fargo apparently made a doozie.
A Tacoma Washington woman had her totally paid off car repossessed and taken to the auction house for sale. Now we all know that kind of thing happens when you fail to make your payments but in this case the woman had the clear title to her car and had paid it off in full.
A hat tip though to the President of Wells Fargo, John Stumpf, who called the woman personally to apologize. It would have been nice however if Wells Fargo had at least filled the empty tank and had the car washed.
You just got to know that somewhere at Wells Fargo some manager, in a loud voice said, “We did what?”