My wife and I entered into a debt settlement with Chase for 4 payments. On the 4th payment of each account we were notified that we are no longer in this settlement program because they had not credited to our account the payment until it was 2 days late on one account and 3 days late on the other. All the other payments were credited fine and sent in with the same time frame. They have now told me that my account will show paid–waiting for letter in 15 days but not my wife’s account.
It appears to me that this was a pre-planned event on their side. What do you recommend she should do about her account? We entered into this with good faith and made the said payments to uphold our end of the deal, now we are back to square one on hers
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