There has been a bunch of chatter about the fact CareOne has lost their BBB rating. That is certainly the way it appeared.
What in fact happened was that the BBB had changed the BBB rating to a No Rating when it was announced that there was going to be a multi-state settlement that involved CareOne.
As of today the A rating for CareOne has been restored.
According to Mike Croxson, president of CareOne Services, “As defined in BBB’s procedures, “No Rating” was put into effect while they reviewed the facts of the case and the settlement. The BBB determined based on the facts that led to the settlement that the incident was categorized as “minor” (as opposed to medium or severe) and the resulting impact was a deduction of 3 points from our reliability score…moving our rating from A+ to A.”
I can always use your help. If you have a tip or information you want to share, you can get it to me confidentially if you click here.