Quick Answer: Delancey Street Group LLC is a for-profit debt settlement company based in New York, New York.
Before You Read This: I’m not rendering a verdict on Delancey Street Group. This is a research guide to help you investigate them yourself.
Post concerns in the comments. Evaluating their contract? Use my free Contract Decoder tool.
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The most valuable thing here may be the comments below. Read them and add your own.
Who Is Delancey Street Group LLC?
An educated consumer is our best customer.— Sy Syms
New here? My Ultimate Consumer Guide to Checking Out a Debt Relief Company walks through how to properly vet any company before handing over your money.
Delancey Street Group LLC is a for-profit debt settlement and debt consolidation company. They are based in New York City and offer debt relief services to clients with unsecured debt. Rather than repeat what they say about themselves, read their website directly at delanceystreet.com.
Step 1: Check Their Credentials
- BBB Profile: Better Business Bureau profile for Delancey Street Group LLC — check their rating, complaint history, and how they respond to complaints.
- AFCC Membership: Check whether they are a member of the American Fair Credit Council — the industry’s primary trade association with a code of ethics.
- IAPDA Certification: Ask whether their counselors hold International Association of Professional Debt Arbitrators certification.
- FTC Telemarketing Sales Rule: Debt settlement companies cannot collect fees before settling at least one debt — verify they comply with the TSR.
- New York State Registration: New York requires debt settlement companies to be licensed. Check with the New York Department of Financial Services.
A Note on BBB Grades: The letter grade is less useful than the actual complaint text. Read the individual complaints and the company’s responses — that tells you far more than any rating.
Step 2: Check Consumer Complaints
Search Delancey Street Group’s complaint history in the CFPB database →
- What types of complaints have been filed?
- How did the company respond to each one?
- Are there recurring patterns or the same issue appearing repeatedly?
- How does the complaint volume compare to the size of the company?
Step 3: Read Their Trustpilot Reviews
Find Delancey Street Group’s Trustpilot reviews here. As you read through them:
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- Are the positive reviews about the enrollment experience or actual debt outcomes?
- The two- and three-star reviews are often the most honest — read those carefully
- Look at how the company responds to negative reviews
- A sudden influx of glowing reviews in a short window can signal solicitation
Step 4: Check Their Legal and Enforcement History
- CFPB Enforcement Actions: Search the CFPB enforcement database for any actions involving Delancey Street Group.
- FTC Cases: Search FTC enforcement cases to see if the company or its principals appear.
- State Attorney General: Search “Delancey Street Group attorney general settlement” in New York and nationally.
- Federal Court Records: PACER gives access to federal court filings — search the company name and key principals.
Context Matters: One enforcement action doesn’t automatically disqualify a company. What matters is what it was for, how the company responded, and whether the problematic behavior continued afterward.
Step 5: Ask the Right Questions Before You Enroll
Before signing anything: Run the contract through my Contract Decoder tool to flag terms you should understand before committing.
- What is the total cost of the program, including all fees?
- Which creditors does Delancey Street Group have existing relationships with?
- What is their program completion rate?
- What is their cancellation policy and what happens to my accumulated savings?
- How are my savings held during the program — in what type of account, and who controls it?
- How long will the program take, and what happens if a creditor sues me during that time?
Before You Commit: Use my Find Your Path tool to make sure debt settlement is even the right approach for your situation — it may not be.
Key Takeaways
- Verify credentials and New York state licensing before anything else
- CFPB complaints: look for patterns, not just raw numbers
- Trustpilot: distinguish enrollment praise from actual settlement outcomes
- Check CFPB, FTC, and state AG enforcement history
- Get all program details and fees in writing before signing
- Read the comments on this page — real experiences matter
Want the full research playbook? My Ultimate Consumer Guide to Checking Out a Debt Relief Company covers every tool and source in this guide — plus detailed walkthroughs for reading BBB profiles, spotting Trustpilot red flags, and searching federal court records on CourtListener.
Frequently Asked Questions
Is Delancey Street Group a nonprofit?
No, Delancey Street Group LLC is a for-profit debt settlement company based in New York City.
How do I file a complaint against Delancey Street Group?
File with the CFPB at consumerfinance.gov/complaint, with the New York Department of Financial Services, your state attorney general’s office, and the Better Business Bureau.
Is Delancey Street Group legitimate?
Verify their registration with the New York Department of Financial Services and check their membership status with the American Fair Credit Council.
What does Delancey Street Group do?
Delancey Street Group LLC negotiates unsecured consumer debts — such as credit card balances — on behalf of clients, with the goal of settling those debts for less than the full amount owed. They also offer debt consolidation consulting services.
Should I work with Delancey Street Group?
Run your situation through my Find Your Path tool first to determine whether debt settlement is the right option for your circumstances.
Share Your Experience with Delancey Street Group
Have you worked with Delancey Street Group LLC? Share your experience in the comments below — good or bad, your firsthand account helps others make an informed decision.
To share your experience: Scroll to the bottom of this page — the comments box is waiting there.
Before You Sign Anything: Run any debt relief contract through the free Contract Decoder to spot hidden fees and unfair terms. Check the company’s complaint history with the Scam-O-Meter.
Compare Your Real Options: Most debt relief companies won’t tell you about all your options — especially the ones they can’t profit from. Credit counseling has a 21-27% completion rate. Settlement resolves about 1% of enrolled debts fully. Bankruptcy has a 95% discharge rate — and protects your retirement. Take the Find Your Path quiz for a recommendation based on your actual numbers.
Browse all Debt Settlement Companies reviews, or see the full Company Reviews directory.
