Quick Answer: Brigit is a for-profit financial technology company offering cash advances through a monthly subscription model. To evaluate whether it’s right for you, I’d encourage you to check their complaint history with the CFPB, read their reviews on Trustpilot, and review their enforcement history with the FTC. Here’s how to do each of those.
Before You Read This: I want to be upfront about what this page is and isn’t. I’m not an investment advisor, and I’m not rendering a verdict on Brigit. This is a research guide — I’m showing you where to look so you can reach your own conclusions based on current information.
If you find something in the public record that concerns you, post it in the comments below. If you’re evaluating their terms, use my free Contract Decoder tool.
If you represent Brigit and something here is inaccurate, contact me and I’ll review it promptly.
If you have inside information you feel you need to share with me privately: don’t. Whatever you want to share should be posted in the comments — by you, with your name attached. I’m not willing to be anyone’s conduit for information they won’t stand behind themselves.
The most valuable thing on this page may not be what I’ve written — it’s the comments section below. People who’ve actually used Brigit share their experiences there. I’d encourage you to read them and add your own.
Who Is Brigit?
An educated consumer is our best customer.— Sy Syms
New here? My Ultimate Consumer Guide to Checking Out a Debt Relief Company walks through how to vet any financial services company before you sign anything.
Brigit is a for-profit financial technology company. It operates under the legal entity Bridge It, Inc. Rather than repeat what they say about themselves here, I’d encourage you to read their own website and state business filings — that way you’re seeing it directly from primary sources, not filtered through me.
Step 1: Check Their Credentials and Licensing
Before anything else, verify they have the credentials they claim. Here’s what to check:
- BBB Profile: Check their Better Business Bureau profile — look at the rating, complaint history, and how they responded to complaints filed there.
- NMLS Licensing: Check NMLS Consumer Access to verify their licensing status in your state and look up their registration details.
- FTC Public Record: The FTC maintains a public record of enforcement actions. The FTC’s case file on Brigit is publicly available — I’d encourage you to read the actual complaint documents rather than relying on summaries.
A Note on BBB Grades: A high BBB grade doesn’t necessarily mean a company is right for you — it means they respond to complaints filed through the BBB. Read the actual complaint text and the company’s responses. That’s the useful part. See my full guide to what BBB letter grades actually mean →
Step 2: Check Consumer Complaints
The Consumer Financial Protection Bureau maintains a public database of complaints filed against financial companies. You can search for Brigit directly:
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Search Brigit’s complaint history in the CFPB database →
When you’re reading complaints, look for:
- What the complaints are about — subscription fees, advance amounts, cancellation difficulties?
- How the company responded — did they resolve issues or just close them?
- Whether the same issue appears repeatedly — a pattern matters more than a single complaint
- The ratio of complaints to customers — a large company will have more complaints in raw numbers
Step 3: Read Their Trustpilot Reviews
You can find Brigit’s Trustpilot reviews here. A few things to keep in mind as you read:
How to read Trustpilot like a pro: My complete guide to spotting red flags in Trustpilot reviews breaks down exactly what to look for — including how to identify review solicitation campaigns and reputation management tactics.
- Pay attention to what the 5-star reviews are actually about. If they’re praising an easy signup process or a friendly interface — that’s interaction quality, not whether advance amounts were delivered as advertised or whether cancellation was as simple as promised.
- Read the 2- and 3-star reviews carefully — these tend to be the most honest, from people who had mixed experiences and aren’t trying to tear the company apart
- Look at how the company responds to negative reviews — a defensive or dismissive response tells you something
- Check the review dates — a flood of 5-star reviews in a short period can indicate a solicitation campaign
Step 4: Check Their Legal and Enforcement History
For-profit financial technology companies are subject to enforcement actions from federal and state regulators. Here’s where to look:
- FTC Enforcement Case: The FTC’s case record for Bridge It, Inc. (Brigit) is publicly available — read the complaint and settlement order directly
- CFPB Enforcement Actions: Search the CFPB’s enforcement action database for Brigit and Bridge It, Inc.
- State Attorney General: Search “Brigit attorney general” or “Bridge It settlement” — many enforcement actions happen at the state level
- Federal Court Records: CourtListener searches 1.3 billion federal court documents for free — no registration required. For the official PACER system with complete case filings, see my guide to using PACER.gov.
Context Matters: A company that has faced enforcement action isn’t automatically disqualified — what matters is what the action was for, whether they resolved it, and whether the behavior continued. Read the actual complaint and settlement documents rather than relying on summaries to understand the specific allegations and what the company agreed to change.
Step 5: Ask the Right Questions Before You Sign Up
Before agreeing to anything: Run their terms and conditions through my free Contract Decoder tool. Paste it in and get a plain-English breakdown of what you’re agreeing to.
Before you sign up for any subscription-based cash advance service, get clear answers to these questions:
- What is the total monthly subscription cost, and what exactly does it include?
- Am I guaranteed to receive cash advances, and what determines whether I qualify?
- What is the maximum advance amount I can actually receive — not the advertised maximum, but what someone with my profile would receive?
- Are there additional fees for instant delivery, and how much?
- How do I cancel the subscription, and will I be charged after cancellation?
- What happens to any outstanding advance if I cancel?
Cash Advances and Debt: A cash advance app may solve a short-term cash flow problem, but if you’re using advances regularly, it may signal a broader financial issue worth addressing. Run your situation through my Find Your Path tool to see what options fit your situation better.
Key Takeaways
- Verify BBB profile and NMLS licensing before signing up
- Read CFPB complaints for patterns — subscription fees, advance access, cancellation difficulties
- On Trustpilot, compare signup-experience reviews vs. reviews about actual advance delivery and cancellation
- Review the FTC enforcement record for Bridge It, Inc. — read the actual complaint documents
- Get clear answers on advance eligibility, total subscription cost, and how to cancel before you commit
- The comments section below contains real experiences from real users — read them
Want the full research playbook? My Ultimate Consumer Guide to Checking Out a Debt Relief Company covers every tool and source in this guide — plus detailed walkthroughs for reading BBB profiles, spotting Trustpilot red flags, and searching federal court records on CourtListener.
Frequently Asked Questions
Is Brigit a nonprofit?
No. Brigit is a for-profit financial technology company operating under Bridge It, Inc. It is not a nonprofit organization.
How do I file a complaint against Brigit?
You can file a complaint directly with the CFPB at consumerfinance.gov/complaint. You can also file with your state attorney general’s office and the BBB. Filing with the CFPB creates a public record and triggers a required company response.
What is Brigit’s subscription model?
Brigit uses a monthly subscription fee to unlock access to its cash advance and financial wellness tools. The specific fee tiers, what each includes, and the current pricing are described on their own website — I’d encourage you to read those details directly before signing up.
Has Brigit faced regulatory action?
The Federal Trade Commission brought an enforcement action against Bridge It, Inc. (Brigit). The FTC’s case record is publicly available at the FTC’s legal library. I’d encourage you to read the complaint and settlement documents directly to understand the specific allegations and what was resolved.
Should I use Brigit to bridge a cash gap?
That depends entirely on your situation. A cash advance app may help with a short-term gap, but if you’re relying on it regularly, it may be worth looking at the underlying financial picture. Run your situation through my Find Your Path tool before committing to any monthly subscription.
Share Your Experience with Brigit
If you’ve used Brigit — as a subscriber who had a good experience, someone who ran into problems with fees or cancellation, or someone who looked into it and decided against it — I’d encourage you to share your experience in the comments. Your perspective helps others make a more informed decision.
To share your experience: Scroll to the bottom of this page — the comments box is there.
Before You Sign Anything: Run any debt relief contract through the free Contract Decoder to spot hidden fees and unfair terms. Check the company’s complaint history with the Scam-O-Meter.
Compare Your Real Options: Most debt relief companies won’t tell you about all your options — especially the ones they can’t profit from. Credit counseling has a 21-27% completion rate. Settlement resolves about 1% of enrolled debts fully. Bankruptcy has a 95% discharge rate — and protects your retirement. Take the Find Your Path quiz for a recommendation based on your actual numbers.
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