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Why is Everest Debt Solutions Claiming to be a BBB Member on Their Site and in Ads?

I was on Google and doing a search for something that involved the word debt in it and I saw the advertisement below.

Now Everest Debt Solutions and I go way back. You can see my past articles on Everest Debt Solutions, here.

In On October 9, 2009 I published an article that spoke about their use of the unauthorized use of the BBB mark on their site. At that time I mentioned that the BBB had an issue with that as a BBB member.

After clicking on the Everest Debt Solutions Google ad above, which mentioned the BBB, it took me to the page below.

As you can see it still displays the BBB logo on the site. – Source.

I looked at the BBB site, which refers consumers to FDN Solutions as the true entity behind Everest Debt Solutions. The BBB site still contains a warning that Everest is not supposed to be using the BBB mark.

The BBB says:

Mis-use of BBB Name by FDN Solutions, LLC

The website of FDN Solutions, LLC dba Everest Debt Solutions displays the BBB seal (http://www.everestdebtsolutions.com/texasdebtrelief.php?gclid=CIyl7rOrxKQCFb). The business is not BBB Accredited and our policies prohibit such a reference.

The business has a history of violating BBB name and logo policy in an unauthorized manner, despite BBB’s efforts to alert the business. Misuse of the BBB seal constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc. – Source

Does it seem odd to anyone else that Everest Debt Solutions / FDN Solutions is promoting the BBB logo and trademarks on their site when the BBB says they are not authorized to use the BBB trademark and they continue to use of the mark as an infringement?

The Everest Debt Solutions Google ad also claims to be able to reduce debt up to 70% but that seems to be a statement that would be hard to support and not in compliance with the FTC rulings, as they claim, on debt relief advertising as found here.

If Everest Debt Solutions replies to this post, can you please provide substantiation for your claim to reduce 70% of debt in accordance with the FTC guidance on debt relief claims. Since you claim it in the ads and to the public, that should be easy for you to support.

UPDATE 12-13-2010 – I want to be clear how this article came about. I did not go and search out Everest Debt Solutions or go looking for them in any way. Their Google ad, shown above, appeared in my browser and on my desktop while I was working on something else. The ad struck me because of the BBB statement and I remembered their being an issue in the past with them and the BBB. The ad and linked page jolted me for two reasons. The first was the use of the “up to” claim and the second was was the BBB logo that said “Start With Trust” but it appeared from my research that Everest Debt Solutions was not using the mark and logo with permission, so where was the trust.

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About Steve Rhode

Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
  • SB

    Has Everest Debt recently changed their fees? When I checked several months ago, the fee was 20%(?) of the total amount of debt entered into the program. Now on the website it says that the fee is a percentage of what you save? Can someone please give me an update? Thanks.

  • SB

    Has Everest Debt recently changed their fees? When I checked several months ago, the fee was 20%(?) of the total amount of debt entered into the program. Now on the website it says that the fee is a percentage of what you save? Can someone please give me an update? Thanks.

  • Shari Tuyls Mcguire

    everest is a terrible company they will do nothing but take your money from you

  • http://www.facebook.com/people/Shari-Tuyls-Mcguire/1014009464 Shari Tuyls Mcguire

    everest is a terrible company they will do nothing but take your money from you

  • DorothyG

    EDS, I think you got me wrong.

    I wasn’t saying DSCP was another source for you to hound for Steve’s address, I said they rate him better than they rate you.

    I also asked the question of what services DSCP provides, and how they handle consumer complaints, which you never answered.

  • Angelo

    It doesn’t make sense Jacob, if I was truly able to save my clients 70% including my fees, I would jump at the opportunity to post it for the world to see. It can only improve your sales and credibility so I’m confused why you wouldn’t take advantage ?

  • Legal Compliance

    Angelo,

    Our customers can see our work. Those are the folks who matter.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Angelo

    So I guess we’re not going to see proof of Jacob’s amazing 70% savings claims, why am I not surprised?

  • Legal Compliance

    Steve,

    Timothy P. Daniels has an office address listed of 17621 Irvine Ave Ste 209 Tustin, CA 92780.

    As an answer to your question you are not dealing with Mr. Daniels. My name is Jacob DeLong and I appreciate your continued efforts.

    The address above is not a valid business address.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Steve Rhode

    So who am I dealing with at EDS. Could this actually be

    Timothy P. Daniels
    10540 Greencrest Drive
    Tampa, FL 33636

    Do you not get it. I don’t want your stuff by mail. I will gladly take it electronically.

  • http://GetOutOfDebt.org Steve Rhode

    So who am I dealing with at EDS. Could this actually be

    Timothy P. Daniels
    10540 Greencrest Drive
    Tampa, FL 33636

    Do you not get it. I don’t want your stuff by mail. I will gladly take it electronically.

    • Legal Compliance

      Steve,

      Timothy P. Daniels has an office address listed of 17621 Irvine Ave Ste 209 Tustin, CA 92780.

      As an answer to your question you are not dealing with Mr. Daniels. My name is Jacob DeLong and I appreciate your continued efforts.

      The address above is not a valid business address.

      Thanks,

      EDS Compliance
      1-800-258-4131

    • Angelo

      So I guess we’re not going to see proof of Jacob’s amazing 70% savings claims, why am I not surprised?

      • Legal Compliance

        Angelo,

        Our customers can see our work. Those are the folks who matter.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • Angelo

        It doesn’t make sense Jacob, if I was truly able to save my clients 70% including my fees, I would jump at the opportunity to post it for the world to see. It can only improve your sales and credibility so I’m confused why you wouldn’t take advantage ?

  • Angelo

    Im done with you…..you clearly are not interested in proving your claims, instead you divert the conversation on some ridiculous stance that you must physically mail the proof. Just a bunch of smoke and mirrors, just know you haven’t fooled anyone. I know, I know…physical address. Good day sir!

  • Legal Compliance

    Steve,

    Please confirm if this is your address.

    Stephen J. Rhode
    8301 Wycombe Ridge Way
    Wake Forest, NC 27587-5415

    With your confirmation we can mail you the information you requested.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    DorothyG,

    That is a great question and we will take it up with DSCP. We are aware that in order to obtain Steve’s rating you need provide a physical address much like USOBA and TASC.

    Perhaps they have one on file and we can ask them to update Steve’s address on their website.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • DorothyG

    EDS-
    As an observer in this whole back-and-forth, I’m struck by the fact you keep referring to this Debt Settlement Consumer Protection, of which I’ve never heard. I looked them up and found your accreditation with them here: http://www.debtsettlementconsu… But I also found Steve Rhodes’ accredited here: http://www.debtsettlementconsu… He gets 3 stars while you only get 2, which makes it just a little bit odd that you’d be throwing that name around. in the same breath as bashing Mr. Rhodes.
    Also, what are the “services specific to the industry and an open forum to handle complaints” that DSCP provides to you? It looks like it’s an unregulated rating system that is accessible to consumers, I don’t see any mention of handling complaints.

  • Steve Rhode

    The reason you can’t go to that level is because you know who I am. What’s your name?

    If you found it, what’s the link?

    Thank you for your offer to make a donation to the Legal Defense Fund at http://getoutofdebt.org/legal-

    As you can see, just like documentation, I only take it electronically.

    Steve

  • Steve Rhode

    Dear No Name,

    I prefer to receive documentation electronically. If you don’t want to send it electronically, that’s totally fine.

    This is not some super secret issue. I just prefer to receive it electronically. I DO NOT want it by mail.

    Steve

  • Legal Compliance

    Angelo,

    Please note this is the 15th time we are asking for an address.

    Mr. Rhode has avoided it 15 times just on this section of his blog and you say Everest is causing a diversion.

    Don’t treat the readers as “Goons Or Fools” they are not.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Angelo,

    No rants. Just facts.

    We need an address before we go sending sensitive information into cyberspace. Call Verizon and see if they give you their address over the phone or in writing. See if they tell you to “upload it”.

    I just called Bank Of America and asked for their address. They gave it.

    I also called Chase and asked if I could mail them a request and they stated that is the only method they accept.

    Everest Debt Solutions is not different from other companies.

    Steve Rhode however is different. He doesn’t give out an address.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • ComplianceSlave

    Your wish… Is granted.

  • Legal Compliance

    Steve,

    Let’s get back to business. What is the physical address for where to send copies of the information you requested?

    Creditors, banks, collection agencies, medical outfits, loan companies and our customers are all examples of people who request our physical address on a daily basis.

    We don’t tell them to “upload us”. We give our address to them.

    Please advise as to why you refuse to give us your address. The answer that you are in the modern world is not acceptable. The general public does not accept that answer.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Angelo

    Not sure what this has to do with your claims of saving clients up to 70% or that you are a member of the BBB, or that Steve referred a client to you. Once again, excellent diversion…how about those settlement letters?

  • Angelo

    Excellent diversion !! …just upload a few settlement letters and I’ll gladly continue this conversation otherwise you are really just wasting everyones time with your rants about needing a physical address.

  • Legal Compliance

    Steve,

    Search harder for the quote. We found it pretty quickly.

    What is this childish “Dear Afraid to Give Me Your Name”?

    We don’t start comments with “Dear Afraid To Give Your Address”. Everest refuses to go to your level.

    Thank you for you commentary. At this time it appears clear that Everest has gone above and beyond to work with you in a setting that is neutral. Mr. Rhode you refuse to play on that field with us and that is deplorable.

    We would like to make a donation to the “Legal Defense Fund”. However we don’t have your address to send a check to.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Steve Rhode

    I’m beginning to think you are just plain crazy with your compulsive need for my address.

    In the rest of the world we have this modern thing called electronic mail and uploading. It saves paper. See my directions previously on how to upload it to me.

  • Angelo

    Anything you mail me will just be scanned in and forwarded to Steve so Im not sure why you need my physical address?…. unless you have an alternate motive for asking for my address.

    Just email Steve a few settlement letters showing (with your fees included and off the original balance) that you have saved clients 70%…if it’s true it shouldn’t be an issue, right?

    Or, just say that you will make the corrections to your ads so they are not misleading. It’s ok, everyone reading this already knows your claim of saving up to 70% is non-compliant and just flat out bullshit. We’re all just wondering how long this charade will go on?

  • Legal Compliance

    Angelo,

    When the State of California had to send a Cease & Desist letter to Steve Rhode for his inappropriate behaviors and business practices and now he proclaims himself as a Debt Expert without any certifications. Past practices are hard to kick. Steve is aligning himself to be able to earn money VIA advertising and other avenues as a result of the blog http://www.getoutofdebt.org.

    Thanks.

    EDS Compliance
    1-800-258-4131

  • Steve Rhode

    Dear Afraid to Give Me Your Name,

    I searched for the quote above on the site and could not find it. What’s the link to the page you say that quote appears on?

    I applaud your desire to provide me with documentation to back up your claims. The fact is I don’t want 300 pages of paper. I prefer to work with electronic documents, not store your ream of paper.

    Upload the consumer letter to verify your claims and I will contact them to confirm. Your referral assertion and theory is utterly touched.

  • Observer

    Legal,
    What is “Debt Settlement Consumer Protection” you refer to?
    What specific services does it provide, and how does it provide them?

    You have certainly piqued my curiosity.

  • Legal Compliance

    Steve,

    What is the physical address for which to send you the information you need?

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Steve,

    What is the physical address for which to send you the information you need?

    Thanks,

    EDS Compliance
    1-800-258-4131

    • http://GetOutOfDebt.org Steve Rhode

      I’m beginning to think you are just plain crazy with your compulsive need for my address.

      In the rest of the world we have this modern thing called electronic mail and uploading. It saves paper. See my directions previously on how to upload it to me.

      • Legal Compliance

        Steve,

        Let’s get back to business. What is the physical address for where to send copies of the information you requested?

        Creditors, banks, collection agencies, medical outfits, loan companies and our customers are all examples of people who request our physical address on a daily basis.

        We don’t tell them to “upload us”. We give our address to them.

        Please advise as to why you refuse to give us your address. The answer that you are in the modern world is not acceptable. The general public does not accept that answer.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        Dear No Name,

        I prefer to receive documentation electronically. If you don’t want to send it electronically, that’s totally fine.

        This is not some super secret issue. I just prefer to receive it electronically. I DO NOT want it by mail.

        Steve

  • Legal Compliance

    Steve,

    For the record we will only mail you the documentation. The ball is in your court as to when that will happen. Within 4 hours of providing your address we will mail the documentation you requested.

    In a post on your website it says “I find any company or persons to be suspect when they don’t provide a business or physical address on their website”.

    Yet you don’t provide an address for your website. Nor can the public contact you via telephone.

    Anyone can mail or call Everest Debt Solutions at any time.

    Regarding the testimonial. Despite MyVesta going out of business people still are aware of it’s existence and when they contact us we can’t change their story Steve. These customers stated simply that they were referred to us by the writings of Steve Rhode and MyVesta.

    You should see it as a compliment.

    What is the address to mail the testimonial to? We can also have the customer call you directly if we had your phone number.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Steve Rhode

    Then why does the BBB state:

    “The website of FDN Solutions, LLC dba Everest Debt Solutions displays the BBB seal (http://www.everestdebtsolution… The business is not BBB Accredited and our policies prohibit such a reference.

    The business has a history of violating BBB name and logo policy in an unauthorized manner, despite BBB’s efforts to alert the business. Misuse of the BBB seal constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc.”

    You keep asking me for my physical address to send me stuff. I’ve said I prefer to receive it electronically and have given you a means and directions on how to do that. So what is the continued purpose of asking me for my address?

    Hell, you won’t even share, the most basic of information. What’s your name?

  • Legal Compliance

    Steve,

    We are not infringing on their trademark. We are stating we are registered with them.

    We are registered with the BBB. Call the BBB and they will say we are a registered BBB business.

    More importantly why is it you will not provide a physical address?

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Angelo,

    Thank you for your post. As stated you mention someone in our organization is a “goon”.

    You also asked to be an affiliate. Seeing how you are obviously in the debt settlement arena you will know that on a daily basis depending upon the size of your company many if not several hundred people will call your office daily and ask for your physical address.

    Does your staff call them Goons?

    Creditors, banks, collection agencies, medical outfits, loan companies and our customers are all examples of people who request our physical address on a daily basis.

    All of these people are “GOONS”?

    What concerns us the most is his inability to provide an address hence giving his cause a fatal flaw.

    Just one example is that on his site he claims to be a “Debt Expert” and yet holds ZERO certifications other than a self-proclaimed former con-artist. This is a fact.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Steve Rhode

    I can’t help but ask. If your goal is to raise your grade with the BBB, then why do you use their trademark and logo in stark defiance of the BBB when they say you are not authorized to do so.

    Doesn’t that seem contradictory and maybe a contributing cause why your grade has been lowered from a D- to an F?

    How do you expect the BBB to look at you fairly when you keep infringing on their trademark? What is the thought process behind that approach?

  • Steve Rhode

    So it was in fact not a referral from either Myvesta or myself as you portray. Neither myself, nor Myvesta referred the client to you. One key point that you failed to catch is that Myvesta closed it’s does in 2006. So how could they have referred a client to you now?

    In my book, claiming that I “referred” a consumer to you is another utter lie from Everest Debt Solutions. Not only is it a lie but it is a clear example of deceptive and misleading statements that you continue to engage in to mislead consumers.

    Go ahead and upload the letter to me, as I asked you to do previously with other documentation you wanted to share. I will be happy to review it to see where the consumer said I personally referred them to EDS.

    You just can’t help misleading the public, can you?

    What’s your name?

  • Legal Compliance

    Steve,

    We have no interest in being a Member of the BBB.

    Debt Settlement Consumer Protection provides us with services specific to the industry and an open forum to handle complaints.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Steve,

    We have answered all of your questions.

    You have refused to answer the only question we would like to know.

    What is your physical address?

    Thank you,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Damon,

    Any customer who wants to see if they can settle their accounts can try it for free.

    There is no cost to the customer until they settle an account.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Steve,

    The above testimonial from our site is from you and MYVESTA. Our customers submitted a letter stating that they had read your blog.

    They determined you were a rogue writer with a grudge against an industry that put your previous business model out of business. Charging fees to pay bills when Everest can reduce you principal balances at no cost until you save.

    That is true service Steve.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance
  • Angelo

    EDS Compliance, please understand that when you make a claim that you can save up to 70%, there’s just no possible way that this can be true and you still remain compliant. I’m sorry but the only way your claim can be true is if you are zeroing out the debt all together and then charging a 30% settlement fee off the entire balance. If you can show just one example of that I will offer my sincerest apologies and offer to be an affiliate of yours on a rev share basis. Deal?

  • Steve Rhode

    I am part of the other 30% that prefers to receive it electronically.

    What is your name?

  • Legal Compliance

    Steve,

    We ask for a physical address simply because we are trying to start a mutual conversation.

    When you asked us for ours we gave it to you.

    Modern technology is terrific however in a survey of our customers almost 70% requested communications to be mailed to their home as opposed to emailed to them. It is a trust factor having a physical address.

    What is your physical address or telephone number?

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Steve Rhode

    Are you alleging that is what I was “convicted” of? Hopefully you do a better job of getting your facts straight when helping consumers than you do in posting libel.

    Here is the story behind that issue and none of involves being convicted of anything.

    I have not removed any comments from EDS and I think a reasonable person would be inclined to believe that since they can clearly see your attacks and rantings in these comments appear publicly.

    You keep asking for a physical address. Do you have a problem using modern technology and uploading it to me as I offered before?

    All you appear to be doing is using the same tactics of misdirection and attack as you did in your comments on Everest Debt Solutions and FDN Solutions. These Debt Settlement Companies Are Really Starting to Piss Me Off Now and What Do You Think of Everest Debt Solutions? – Margo.

  • Damon Day

    There you go with that “try our services for free” thing again.

  • Damon Day

    Interesting. You thank me for my kind words and then call what I said negative press by a loon? I simply asked a question about a statement that you made that is clearly damaging to consumers who might not know the pitfalls of settlement and realize that they can’t simply try it for free without consequence regardless of when you charge your fees.

    Why would you call me a loon for that? You ask why I am negative on settlement companies and that is because they are typically negative for consumers. However, any company that is doing a good job for consumers won’t have anything to fear from me. On the contrary, it is the ones that don’t want the public to know what they are doing that attack me.

    I find it curious that you are so defensive right out of the gate and immediately resort to attacking me personally. I didn’t even say anything about your company. I commented on something you wrote and wanted to bring consumer attention to the fact that it wasn’t true. Instead of attacking me, may I suggest you find something that I have said that would lead you to believe that I am a loon and we can have an open discussion about our different opinions.

  • Steve Rhode

    How can consumers trust you when you use the BBB trademark and logo even though they have publicly directed you not to do that. Does a consumer gain confidence in your services based on the fact that you play fast and loose with the BBB and disregard their rules?

    How can people trust you when you make untrue claims like I’m a convicted financial scammer or on your testimonial page you have a testimonial that says I referred a client to you. That an outright lie. I have never referred a client to you. When do you claim this referral took place? Remove it.

    Your false claim on your site:

    MYVESTA – Referral From Steve Rhode

    I would like to thank all of the kind people I have dealt with at Everest Debt Solutions. When I first found their website I submitted a request for a confidential consultation. It was very professional and most of all probably the easiest way to help me with my credit card debt.

    We emailed our agent our credit card bills and several hours later we received word that our accounts seemed to fit with their settlement guidelines and we were amazed at the deal we were given.

    Kenny & Lisa

    Seattle, Washington – Source

  • Legal Compliance

    Steve,

    Here is the link to the Cease & Desist Order from the state of California regarding your prior business ventures with MyVesta whereas you were in direct violation of the Check Sellers law in California. http://www.corp.ca.gov/ENF/pdf

    Steve Rhode charged hundreds of California consumers $495.00 setup fees to pay their bills for them and lured them into $75-200/month management fees to continue to pay their bills. This is the same Steve Rhode who works tirelessly to try and slander debt settlement companies.

    While freedom of speech is a right of every American it is the right of all Consumers to see the truth for what it really is.

    In regards to an open forum. Mr Rhode has previously removed postings from EDS Management that he did not like for lack of a better description. EDS documented this via screen shots and even provided copies to customers that asked for us to back up our commentary.

    Please provide a physical address for where to send the information you requested.

    Thank you,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Steve,

    The trust lies in the services provided to the customer. Any customer can try our services for free and when we settle an account our fees are charged as the customer agreed to.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Dear Angelo,

    We ask for a physical address for Mr. Rhode simply because we do not trust the process here with his motives. We will be happy to send you a copy as well with a physical address.

    For all we know Mr. Rhodes is located on Mars. This is not an outlandish comment as have always responded to his requests for information and we have asked for him to provide mutual information. So far Mr. Rhode has not reciprocated.

    Angelo we welcome the FTC or any legitimate investigative office to come to our office and see the quality of the work we provide. The local clients that come to our offices and meet with our staff to resolve their debt matters see our employees working diligently on a daily basis.

    Thank you,

    EDS Compliance
    1-800-258-4131

  • Steve Rhode

    Angelo,

    I totally agree with you that the BBB should be the ones to enforce their action against Everest Debt Solutions.

    What struck me is that they claim the BBB connection so publicly in their ad and landing page in what I assume is an effort to build trust with consumers but when you go to the BBB record it says they are in violation in their use of the mark. Where’s the trust?

    Steve

  • Angelo

    You sound like a goon asking for a physical address, just email what you have and Steve will post it unless you have something to hide. Steve, let the BBB deal with them, the bigger issue is the up to 70% claim that is completely against FTC guidelines and Mr Legal Compliance keeps avoiding. Is he really expecting us to believe that he is settling most of his clients debts, including fees, and based off balance upon enrollment for up to 70%? Can we see just one example of that please?

  • Angelo

    You sound like a goon asking for a physical address, just email what you have and Steve will post it unless you have something to hide. Steve, let the BBB deal with them, the bigger issue is the up to 70% claim that is completely against FTC guidelines and Mr Legal Compliance keeps avoiding. Is he really expecting us to believe that he is settling most of his clients debts, including fees, and based off balance upon enrollment for up to 70%? Can we see just one example of that please?

    • http://GetOutOfDebt.org Steve Rhode

      Angelo,

      I totally agree with you that the BBB should be the ones to enforce their action against Everest Debt Solutions.

      What struck me is that they claim the BBB connection so publicly in their ad and landing page in what I assume is an effort to build trust with consumers but when you go to the BBB record it says they are in violation in their use of the mark. Where’s the trust?

      Steve

      • Legal Compliance

        Steve,

        The trust lies in the services provided to the customer. Any customer can try our services for free and when we settle an account our fees are charged as the customer agreed to.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        How can consumers trust you when you use the BBB trademark and logo even though they have publicly directed you not to do that. Does a consumer gain confidence in your services based on the fact that you play fast and loose with the BBB and disregard their rules?

        How can people trust you when you make untrue claims like I’m a convicted financial scammer or on your testimonial page you have a testimonial that says I referred a client to you. That an outright lie. I have never referred a client to you. When do you claim this referral took place? Remove it.

        Your false claim on your site:

        MYVESTA – Referral From Steve Rhode

        I would like to thank all of the kind people I have dealt with at Everest Debt Solutions. When I first found their website I submitted a request for a confidential consultation. It was very professional and most of all probably the easiest way to help me with my credit card debt.

        We emailed our agent our credit card bills and several hours later we received word that our accounts seemed to fit with their settlement guidelines and we were amazed at the deal we were given.

        Kenny & Lisa

        Seattle, Washington – Source

      • Legal Compliance

        Steve,

        The above testimonial from our site is from you and MYVESTA. Our customers submitted a letter stating that they had read your blog.

        They determined you were a rogue writer with a grudge against an industry that put your previous business model out of business. Charging fees to pay bills when Everest can reduce you principal balances at no cost until you save.

        That is true service Steve.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        So it was in fact not a referral from either Myvesta or myself as you portray. Neither myself, nor Myvesta referred the client to you. One key point that you failed to catch is that Myvesta closed it’s does in 2006. So how could they have referred a client to you now?

        In my book, claiming that I “referred” a consumer to you is another utter lie from Everest Debt Solutions. Not only is it a lie but it is a clear example of deceptive and misleading statements that you continue to engage in to mislead consumers.

        Go ahead and upload the letter to me, as I asked you to do previously with other documentation you wanted to share. I will be happy to review it to see where the consumer said I personally referred them to EDS.

        You just can’t help misleading the public, can you?

        What’s your name?

      • Legal Compliance

        Steve,

        For the record we will only mail you the documentation. The ball is in your court as to when that will happen. Within 4 hours of providing your address we will mail the documentation you requested.

        In a post on your website it says “I find any company or persons to be suspect when they don’t provide a business or physical address on their website”.

        Yet you don’t provide an address for your website. Nor can the public contact you via telephone.

        Anyone can mail or call Everest Debt Solutions at any time.

        Regarding the testimonial. Despite MyVesta going out of business people still are aware of it’s existence and when they contact us we can’t change their story Steve. These customers stated simply that they were referred to us by the writings of Steve Rhode and MyVesta.

        You should see it as a compliment.

        What is the address to mail the testimonial to? We can also have the customer call you directly if we had your phone number.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        Dear Afraid to Give Me Your Name,

        I searched for the quote above on the site and could not find it. What’s the link to the page you say that quote appears on?

        I applaud your desire to provide me with documentation to back up your claims. The fact is I don’t want 300 pages of paper. I prefer to work with electronic documents, not store your ream of paper.

        Upload the consumer letter to verify your claims and I will contact them to confirm. Your referral assertion and theory is utterly touched.

      • Legal Compliance

        Steve,

        Search harder for the quote. We found it pretty quickly.

        What is this childish “Dear Afraid to Give Me Your Name”?

        We don’t start comments with “Dear Afraid To Give Your Address”. Everest refuses to go to your level.

        Thank you for you commentary. At this time it appears clear that Everest has gone above and beyond to work with you in a setting that is neutral. Mr. Rhode you refuse to play on that field with us and that is deplorable.

        We would like to make a donation to the “Legal Defense Fund”. However we don’t have your address to send a check to.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        The reason you can’t go to that level is because you know who I am. What’s your name?

        If you found it, what’s the link?

        Thank you for your offer to make a donation to the Legal Defense Fund at http://getoutofdebt.org/legal-defense-fund

        As you can see, just like documentation, I only take it electronically.

        Steve

      • http://DamonDay.com Damon Day

        There you go with that “try our services for free” thing again.

      • Legal Compliance

        Damon,

        Any customer who wants to see if they can settle their accounts can try it for free.

        There is no cost to the customer until they settle an account.

        Thanks,

        EDS Compliance
        1-800-258-4131

    • Legal Compliance

      Dear Angelo,

      We ask for a physical address for Mr. Rhode simply because we do not trust the process here with his motives. We will be happy to send you a copy as well with a physical address.

      For all we know Mr. Rhodes is located on Mars. This is not an outlandish comment as have always responded to his requests for information and we have asked for him to provide mutual information. So far Mr. Rhode has not reciprocated.

      Angelo we welcome the FTC or any legitimate investigative office to come to our office and see the quality of the work we provide. The local clients that come to our offices and meet with our staff to resolve their debt matters see our employees working diligently on a daily basis.

      Thank you,

      EDS Compliance
      1-800-258-4131

    • Legal Compliance

      Angelo,

      Thank you for your post. As stated you mention someone in our organization is a “goon”.

      You also asked to be an affiliate. Seeing how you are obviously in the debt settlement arena you will know that on a daily basis depending upon the size of your company many if not several hundred people will call your office daily and ask for your physical address.

      Does your staff call them Goons?

      Creditors, banks, collection agencies, medical outfits, loan companies and our customers are all examples of people who request our physical address on a daily basis.

      All of these people are “GOONS”?

      What concerns us the most is his inability to provide an address hence giving his cause a fatal flaw.

      Just one example is that on his site he claims to be a “Debt Expert” and yet holds ZERO certifications other than a self-proclaimed former con-artist. This is a fact.

      Thanks,

      EDS Compliance
      1-800-258-4131

      • Legal Compliance

        Angelo,

        When the State of California had to send a Cease & Desist letter to Steve Rhode for his inappropriate behaviors and business practices and now he proclaims himself as a Debt Expert without any certifications. Past practices are hard to kick. Steve is aligning himself to be able to earn money VIA advertising and other avenues as a result of the blog http://www.getoutofdebt.org.

        Thanks.

        EDS Compliance
        1-800-258-4131

      • Angelo

        Not sure what this has to do with your claims of saving clients up to 70% or that you are a member of the BBB, or that Steve referred a client to you. Once again, excellent diversion…how about those settlement letters?

      • Legal Compliance

        Angelo,

        Please note this is the 15th time we are asking for an address.

        Mr. Rhode has avoided it 15 times just on this section of his blog and you say Everest is causing a diversion.

        Don’t treat the readers as “Goons Or Fools” they are not.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • Angelo

        Excellent diversion !! …just upload a few settlement letters and I’ll gladly continue this conversation otherwise you are really just wasting everyones time with your rants about needing a physical address.

      • Legal Compliance

        Angelo,

        No rants. Just facts.

        We need an address before we go sending sensitive information into cyberspace. Call Verizon and see if they give you their address over the phone or in writing. See if they tell you to “upload it”.

        I just called Bank Of America and asked for their address. They gave it.

        I also called Chase and asked if I could mail them a request and they stated that is the only method they accept.

        Everest Debt Solutions is not different from other companies.

        Steve Rhode however is different. He doesn’t give out an address.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • Angelo

        Im done with you…..you clearly are not interested in proving your claims, instead you divert the conversation on some ridiculous stance that you must physically mail the proof. Just a bunch of smoke and mirrors, just know you haven’t fooled anyone. I know, I know…physical address. Good day sir!

  • Steve Rhode

    How does sending documents by mail or having an offline conversation achieve your stated goal, “so that we can openly participate in a forum that is neutral.” Wouldn’t that be a closed conversation?

    By all means, let’s talk openly.

    So far in these comments you have falsely accused me of being a “convicted financial scammer” and a loon. By the way, thanks for doing that in writing. I’m still waiting for any proof I’ve been convicted of any such thing.

    For the record and to recenter this discussion, my two issues in the article above had to do with Everest Debt Solutions using the BBB trademark and logo despite written warning from the BBB to not use that mark and a concern over the marketing statement of a savings percentage using the phrase “up to” when the FTC had advised they view that activity will create an issue with marketing to consumers. The FTC says,

    “Providers should maintain historical data about their business activities sufficient to meet the substantiation requirements detailed in this Section. See, e.g., USDR (Johnson), Tr. at 168-170 (“I’ll speak specifically to my company, why we make a general claim, is on the 40 to 60 reduction is because historically our numbers for five years reflect that this is the results that we get for the consumers.”).

    Providers should be cautious in purporting to qualify their savings claims to make sure that the qualifications are effectively communicated to consumers. For example, phrases such as “up to” or “as much as” (e.g.,“up to 60% savings”) likely convey to consumers that the product or service will consistently produce results in the range of the stated percentage or amount. See, e.g., In re Automotive Breakthrough Sciences, Inc., 126 F.T.C. 229, 301 (1998).” – Source

    Rather than attack, how about considering just not using “up to” percentages in ads and remove the BBB mark since the BBB labels it as infringement?

    Would that not be the logical, responsible and most credible way to resolve the situation?

  • Steve Rhode

    So if the BBB is so horrible, why be a member and break their rules?

  • Legal Compliance

    Mr. Day,

    Thank you for your kind words. Everest Debt Solutions is not some fly by night organization that takes fees or enrolls customers that are not suitable for the program.

    Our customers are required to pass a financial audit and watch a video in addition to completing a 11 page application and a recorded compliance call to make sure they understand the program in its entirety. We also decline over 80% of the applicants that come through the door as they cannot afford debt settlement and do not have enough disposable income to be successful. Math and training of our negotiators is the driving factor behind success in a debt settlement program.

    Mr. Damon Day how is it that you and Mr. Rhode can constantly be so negative towards settlement companies and yet provide no free or a service at a cost to a customer?

    Everest has asked for over a year to get a physical address or phone number so that we can openly participate in a forum that is neutral.

    Keep in mind negative press by 2 loons is not only deplorable but drives more customers to see the light.

    Thank you for your post.

    Sincerely,

    EDS Compliance
    1-800-258-4131

  • Steve Rhode

    Convicted Financial Scammer. Bullshit.

    When was I convicted of being a financial scammer? I never was.

    You can’t seem to tell the truth or answer direct questions without engaging in misdirection and lies. Is that the way you help consumers as well?

    Steve

  • Steve Rhode
  • Legal Compliance

    http://www.bbbroundup.com/Myth

    Please also read the information found on this website about the investigations completed on 128 BBB offices regarding un-ethical practices with its members.

    Sincerely,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Please read yesterday’s most recent article regarding the BBB.

    At this link… http://www.kentucky.com/2010/1

    I often suggest you check Better Business Bureau ratings as a way to gauge a company’s trustworthiness.

    I still think the BBB can provide useful information, but you should know its grading system has come under fire. The BBB is facing allegations it plays favorites by inflating the grades of businesses that pay to become accredited members.

    Connecticut Attorney General Richard Blumenthal has been challenging the ratings since last year. ABC News investigated the matter in a “20/20″ episode last month. Shortly afterward, the BBB said it would stop awarding paid, accredited members an additional four points in its scoring system.

    Blumenthal said he was pleased with the BBB’s decision, but said he still questions the BBB’s grading system because it relies too much on unverified information provided by the businesses themselves.

    I still urge you to check a company’s rating with the BBB. But as I’ve told you before, that shouldn’t be the only source you rely on. Check for online reviews. Ask friends and relatives for recommendations of businesses they’ve had success with. When practical, get references from the business and check them out.

    Read more: http://www.kentucky.com/2010/1

  • Legal Compliance

    Steve,

    When you do post the comment from the BBB please also post where we state that we are a member of the BBB. Also please have the BBB provide you a copy of the 300+ page package we sent to the BBB to be graded fairly.

    In April of 2009 they said that we could have our grade raised if we followed 3 guidelines.
    1. Supply documentation to be removed from the debt settlement category that automatically imposes an “F” rating with the BBB.
    2. Answer and respond to all complaints from the BBB.
    3. Pay the registration fee 30 days prior to submitting the documentation to be removed from the debt settlement category.

    We hired 2 separate auditing firms to gather and collect data from our database. We supplied all necessary information as requested. The BBB not only dismissed our 300+ page package but also stated that we needed to pay their fee prior to them looking at it.

    The BBB has recently come under pressure by State Authorities for these types of actions. Requesting information from a business to raise their grade and money to do it.

    EDS welcomes comments and questions from the FTC and anyone looking for answers to our product.

    PLEASE BE WARY THAT THIS IS A LEAD GENERATION WEBSITE DEVOTED TO A PREVIOUSLY CONVICTED FINANCIAL SCAMMER STEVE RHODE

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Steve,

    What is the physical address or telephone number you can be reached at to provide substantial evidence as you requested?

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Steve Rhode

    See previous comment where I said I am waiting for a comment from your BBB on the use of the mark and membership.

  • Steve Rhode

    I have contacted your local BBB for a statement on membership and the use of the mark in your ads and on the site. I’ll post their statement here in the comments when I get it.

    I contacted the FTC on the savings claim and here is what they said.

    “On Federal Register page 48500 of the rule, in the second paragraph of footnote 578, the Commission said, “Providers should be cautious in purporting to qualify their savings claims to make sure that the qualifications are effectively communicated to consumers. For example, phrases such as ‘up to’ … Likely convey to consumers that the product or service will consistently produce results in the range of the stated percentage or amount.” – Source

    Steve

  • Legal Compliance

    Steve,

    We just called the automated line for the BBB and it clearly states that we are a registered business and we have been since 2006. Call the BBB and ask them for yourself. They will tell you we are registered.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Steve,

    Please reference where we say that we are “MEMBERS OF THE BBB”.

    Our graphic strictly shows that we have been registered since 2006. This is the fact we are displaying as you can go to the BBB’s website and pull up a report about Everest Debt Solutions.

    What is the physical address for where to send you the proof that our clients “Save Up To 70%”. Seems as if you are picking apart the words when you should be understanding the meanings. Thank you as well for backing up our claims with verbage from the FTC. Supporting these rule changes has given us the opportunity to serve our customers as we intended.

    We also would like to reference that we welcome the FTC or any Attorney General to examine our business practices. We have acted in compliance with state and federal guidelines since inception. We have also worked with various state organizations regarding complaints all being resolved and closed reflecting our posture as a viable solution for consumers with debt problems.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Damon Day

    Hello EDS compliance,

    I have a bit of a problem with something you said that I feel is a very large issue and since the FTC ban I have seen sales people default to this tactic and it is disturbing. You said:

    “We do not charge any upfront fees to our clients that enroll in the program. Clients can use our professionally trained and educated staff to ask questions about our program and seek assistance with many of the issues that arise regarding debt settlement. Everest Debt Solution has been a full time supporter of the Advance Fee Ban imposed by the FTC. This gives an opportunity for the public to try debt settlement and learn for themselves what the program can offer them.”

    Here is the problem. Debt settlement is not something the public should just try for free and learn what it can offer them. You are wrong that there is no cost to the consumer. There is a very big cost for “trying” a settlement program if it is not the right solution. The cost is the opportunity cost that is lost by going down an irreversible path before the consumer has determined it is the proper course. So while you may no longer charge fees upfront, and I commend you for that, debt settlement is never something that should be tried out to see how it works unless the consumer has explored all other options as well, and determined that the risk they are taking is necessary.

  • http://DamonDay.com Damon Day

    Hello EDS compliance,

    I have a bit of a problem with something you said that I feel is a very large issue and since the FTC ban I have seen sales people default to this tactic and it is disturbing. You said:

    “We do not charge any upfront fees to our clients that enroll in the program. Clients can use our professionally trained and educated staff to ask questions about our program and seek assistance with many of the issues that arise regarding debt settlement. Everest Debt Solution has been a full time supporter of the Advance Fee Ban imposed by the FTC. This gives an opportunity for the public to try debt settlement and learn for themselves what the program can offer them.”

    Here is the problem. Debt settlement is not something the public should just try for free and learn what it can offer them. You are wrong that there is no cost to the consumer. There is a very big cost for “trying” a settlement program if it is not the right solution. The cost is the opportunity cost that is lost by going down an irreversible path before the consumer has determined it is the proper course. So while you may no longer charge fees upfront, and I commend you for that, debt settlement is never something that should be tried out to see how it works unless the consumer has explored all other options as well, and determined that the risk they are taking is necessary.

    • Legal Compliance

      Mr. Day,

      Thank you for your kind words. Everest Debt Solutions is not some fly by night organization that takes fees or enrolls customers that are not suitable for the program.

      Our customers are required to pass a financial audit and watch a video in addition to completing a 11 page application and a recorded compliance call to make sure they understand the program in its entirety. We also decline over 80% of the applicants that come through the door as they cannot afford debt settlement and do not have enough disposable income to be successful. Math and training of our negotiators is the driving factor behind success in a debt settlement program.

      Mr. Damon Day how is it that you and Mr. Rhode can constantly be so negative towards settlement companies and yet provide no free or a service at a cost to a customer?

      Everest has asked for over a year to get a physical address or phone number so that we can openly participate in a forum that is neutral.

      Keep in mind negative press by 2 loons is not only deplorable but drives more customers to see the light.

      Thank you for your post.

      Sincerely,

      EDS Compliance
      1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        How does sending documents by mail or having an offline conversation achieve your stated goal, “so that we can openly participate in a forum that is neutral.” Wouldn’t that be a closed conversation?

        By all means, let’s talk openly.

        So far in these comments you have falsely accused me of being a “convicted financial scammer” and a loon. By the way, thanks for doing that in writing. I’m still waiting for any proof I’ve been convicted of any such thing.

        For the record and to recenter this discussion, my two issues in the article above had to do with Everest Debt Solutions using the BBB trademark and logo despite written warning from the BBB to not use that mark and a concern over the marketing statement of a savings percentage using the phrase “up to” when the FTC had advised they view that activity will create an issue with marketing to consumers. The FTC says,

        “Providers should maintain historical data about their business activities sufficient to meet the substantiation requirements detailed in this Section. See, e.g., USDR (Johnson), Tr. at 168-170 (“I’ll speak specifically to my company, why we make a general claim, is on the 40 to 60 reduction is because historically our numbers for five years reflect that this is the results that we get for the consumers.”).

        Providers should be cautious in purporting to qualify their savings claims to make sure that the qualifications are effectively communicated to consumers. For example, phrases such as “up to” or “as much as” (e.g.,“up to 60% savings”) likely convey to consumers that the product or service will consistently produce results in the range of the stated percentage or amount. See, e.g., In re Automotive Breakthrough Sciences, Inc., 126 F.T.C. 229, 301 (1998).” – Source

        Rather than attack, how about considering just not using “up to” percentages in ads and remove the BBB mark since the BBB labels it as infringement?

        Would that not be the logical, responsible and most credible way to resolve the situation?

      • Legal Compliance

        Steve,

        Here is the link to the Cease & Desist Order from the state of California regarding your prior business ventures with MyVesta whereas you were in direct violation of the Check Sellers law in California. http://www.corp.ca.gov/ENF/pdf/2002/myvesta.pdf

        Steve Rhode charged hundreds of California consumers $495.00 setup fees to pay their bills for them and lured them into $75-200/month management fees to continue to pay their bills. This is the same Steve Rhode who works tirelessly to try and slander debt settlement companies.

        While freedom of speech is a right of every American it is the right of all Consumers to see the truth for what it really is.

        In regards to an open forum. Mr Rhode has previously removed postings from EDS Management that he did not like for lack of a better description. EDS documented this via screen shots and even provided copies to customers that asked for us to back up our commentary.

        Please provide a physical address for where to send the information you requested.

        Thank you,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        Are you alleging that is what I was “convicted” of? Hopefully you do a better job of getting your facts straight when helping consumers than you do in posting libel.

        Here is the story behind that issue and none of involves being convicted of anything.

        I have not removed any comments from EDS and I think a reasonable person would be inclined to believe that since they can clearly see your attacks and rantings in these comments appear publicly.

        You keep asking for a physical address. Do you have a problem using modern technology and uploading it to me as I offered before?

        All you appear to be doing is using the same tactics of misdirection and attack as you did in your comments on Everest Debt Solutions and FDN Solutions. These Debt Settlement Companies Are Really Starting to Piss Me Off Now and What Do You Think of Everest Debt Solutions? – Margo.

      • Legal Compliance

        Steve,

        We ask for a physical address simply because we are trying to start a mutual conversation.

        When you asked us for ours we gave it to you.

        Modern technology is terrific however in a survey of our customers almost 70% requested communications to be mailed to their home as opposed to emailed to them. It is a trust factor having a physical address.

        What is your physical address or telephone number?

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        I am part of the other 30% that prefers to receive it electronically.

        What is your name?

      • Legal Compliance

        Steve,

        We have answered all of your questions.

        You have refused to answer the only question we would like to know.

        What is your physical address?

        Thank you,

        EDS Compliance
        1-800-258-4131

      • http://DamonDay.com Damon Day

        Interesting. You thank me for my kind words and then call what I said negative press by a loon? I simply asked a question about a statement that you made that is clearly damaging to consumers who might not know the pitfalls of settlement and realize that they can’t simply try it for free without consequence regardless of when you charge your fees.

        Why would you call me a loon for that? You ask why I am negative on settlement companies and that is because they are typically negative for consumers. However, any company that is doing a good job for consumers won’t have anything to fear from me. On the contrary, it is the ones that don’t want the public to know what they are doing that attack me.

        I find it curious that you are so defensive right out of the gate and immediately resort to attacking me personally. I didn’t even say anything about your company. I commented on something you wrote and wanted to bring consumer attention to the fact that it wasn’t true. Instead of attacking me, may I suggest you find something that I have said that would lead you to believe that I am a loon and we can have an open discussion about our different opinions.

  • Steve Rhode

    But how can you say you are a member of the BBB and display the seal when the BBB says “The business is not BBB Accredited and our policies prohibit such a reference. The business has a history of violating BBB name and logo policy in an unauthorized manner, despite BBB’s efforts to alert the business. Misuse of the BBB seal constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc.”

    On the 70% claim. So you are saying that the average consumer that enrolls resolves the their debt for only 30% when using the FTC formula and guidance to calculate that?

    The FTC says:

    State the savings based on the customer’s debt when he or she signs up for the program. You may not inflate savings figures or percentages by including interest and fees the credit card company adds after a customer signs up for your program.

    Example 8: Andy signs up with a debt relief service offered by Company H, owing $10,000 on his credit card. One year later, following negotiations with the credit card company, Company H negotiates a settlement allowing Andy to pay $6,000 to resolve the debt. However, since Andy enrolled, the credit card company has charged him interest and late fees totaling $2,000, so that Andy now owes $12,000. By getting a settlement for $6,000, Company H has saved Andy $4,000 ($10,000 minus $6,000) or 40% of the debt at the time of enrollment. It would be deceptive for Company H to claim to have saved Andy $6,000 ($12,000 minus $6,000) or 50% of his debt.

    Include the impact of your fees on the claimed savings. You may not inflate your savings claims by excluding the fees your customers paid you.

    Example 9: Betty owes $10,000 on her credit card, and signs up with Company J’s debt relief service. Company J gets a settlement allowing Betty to pay $5,000 to resolve the debt. However, at the time of settlement, Company J charges Betty a $1,000 fee for its work. It would be deceptive for Company J to claim to have saved Betty $5,000 – or 50% of her debt – because Betty also had to pay $1,000 in fees. Instead, Company J may truthfully state Betty’s savings as $4,000 ($5,000 minus $1,000) or 40% of Betty’s debt.

    In calculating the results you’ve achieved over time, you must include customers who dropped out or otherwise failed to complete the program. Don’t base your savings claims only on customers who successfully completed your program.

    Example 10: Company K had 10 customers signed up for its service. Each one had $10,000 in unpaid credit card debt for a total of $100,000. Five of the customers completed the program, and each saved $5,000 – for a total savings of $25,000. The remaining five customers dropped out of the program, each one still owing the $10,000 they owed when they signed up with the program. Taken together, Company K has saved its customers $25,000 – or 25% – of the total $100,000 debt they had when they signed up with the program. It would be deceptive for Company K to exclude the drop-outs and claim that it saved its customers 50% of their debt.

    Include all debts enrolled by your customers, not only those that have been settled successfully. In calculating your savings claim, you may not exclude accounts you failed to settle, even if the failure was due to customers dropping out of your service.

    Example 11: Company L has 10 customers, and each of them enrolls two $1,000 debts in the program – totaling 20 debts or $20,000. Company L is able to settle 10 of the 20 debts, each for $500. However, it was unable to settle the remaining 10 debts before those customers either completed or dropped out of the program. Thus, Company L has saved its 10 customers $5,000 or 25% of their debts in the program. It would be deceptive for Company L to exclude the 10 accounts that weren’t settled and claim a savings rate of 50%.

  • Legal Compliance

    Steve,

    Please provide a physical address for where to send the information. You are also welcome to call our offices and schedule a appointment in person.

    The ad specifically says “Save Up To 70%” which is in accordance with the TSR. Our program is fully Federal Trade Commission Compliant and we welcome the opportunity to provide free services to our customers until we reach a substantial settlement for our client.

    We do not charge any upfront fees to our clients that enroll in the program. Clients can use our professionally trained and educated staff to ask questions about our program and seek assistance with many of the issues that arise regarding debt settlement. Everest Debt Solution has been a full time supporter of the Advance Fee Ban imposed by the FTC. This gives an opportunity for the public to try debt settlement and learn for themselves what the program can offer them.

    Additionally we would like to ask Mr. Steve Rhode to refrain from commentary like his last episode with our organization. Acting as a rogue lead generator and using a blog as a rue is a simplistic method of making money. As most businesses thrive on negative press online we salute your efforts as sometimes an errant public jouster cannot hold true to the commentary of a company with the support of hundreds of satisfied customers.

    We would also like to point out that Mr. Rhode asks about affiliation with the BBB. We have been in direct contact with the BBB and as you can see above from your post we are registered with the BBB. We have been since 2006. The BBB did not dispute that we enjoy freedom of speech just as the BBB does and we are welcome to display a fact on our website. We are registered with the BBB. We have extended the offer to the BBB to remove our company name and information as we will remove their logo. This matter is yet to be resolved.

    We are also Gold Star members with Debt Settlement Consumer Protection the most reliable source of information regarding settlement companies since the inception of the TSR ruling by the FTC.

    We look forward to sending you information to back our claims as above.

    Thanks,

    EDS Compliance
    1-800-258-4131

  • Legal Compliance

    Steve,

    Please provide a physical address for where to send the information. You are also welcome to call our offices and schedule a appointment in person.

    The ad specifically says “Save Up To 70%” which is in accordance with the TSR. Our program is fully Federal Trade Commission Compliant and we welcome the opportunity to provide free services to our customers until we reach a substantial settlement for our client.

    We do not charge any upfront fees to our clients that enroll in the program. Clients can use our professionally trained and educated staff to ask questions about our program and seek assistance with many of the issues that arise regarding debt settlement. Everest Debt Solution has been a full time supporter of the Advance Fee Ban imposed by the FTC. This gives an opportunity for the public to try debt settlement and learn for themselves what the program can offer them.

    Additionally we would like to ask Mr. Steve Rhode to refrain from commentary like his last episode with our organization. Acting as a rogue lead generator and using a blog as a rue is a simplistic method of making money. As most businesses thrive on negative press online we salute your efforts as sometimes an errant public jouster cannot hold true to the commentary of a company with the support of hundreds of satisfied customers.

    We would also like to point out that Mr. Rhode asks about affiliation with the BBB. We have been in direct contact with the BBB and as you can see above from your post we are registered with the BBB. We have been since 2006. The BBB did not dispute that we enjoy freedom of speech just as the BBB does and we are welcome to display a fact on our website. We are registered with the BBB. We have extended the offer to the BBB to remove our company name and information as we will remove their logo. This matter is yet to be resolved.

    We are also Gold Star members with Debt Settlement Consumer Protection the most reliable source of information regarding settlement companies since the inception of the TSR ruling by the FTC.

    We look forward to sending you information to back our claims as above.

    Thanks,

    EDS Compliance
    1-800-258-4131

    • http://GetOutOfDebt.org Steve Rhode

      But how can you say you are a member of the BBB and display the seal when the BBB says “The business is not BBB Accredited and our policies prohibit such a reference. The business has a history of violating BBB name and logo policy in an unauthorized manner, despite BBB’s efforts to alert the business. Misuse of the BBB seal constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc.”

      On the 70% claim. So you are saying that the average consumer that enrolls resolves the their debt for only 30% when using the FTC formula and guidance to calculate that?

      The FTC says:

      State the savings based on the customer’s debt when he or she signs up for the program. You may not inflate savings figures or percentages by including interest and fees the credit card company adds after a customer signs up for your program.

      Example 8: Andy signs up with a debt relief service offered by Company H, owing $10,000 on his credit card. One year later, following negotiations with the credit card company, Company H negotiates a settlement allowing Andy to pay $6,000 to resolve the debt. However, since Andy enrolled, the credit card company has charged him interest and late fees totaling $2,000, so that Andy now owes $12,000. By getting a settlement for $6,000, Company H has saved Andy $4,000 ($10,000 minus $6,000) or 40% of the debt at the time of enrollment. It would be deceptive for Company H to claim to have saved Andy $6,000 ($12,000 minus $6,000) or 50% of his debt.

      Include the impact of your fees on the claimed savings. You may not inflate your savings claims by excluding the fees your customers paid you.

      Example 9: Betty owes $10,000 on her credit card, and signs up with Company J’s debt relief service. Company J gets a settlement allowing Betty to pay $5,000 to resolve the debt. However, at the time of settlement, Company J charges Betty a $1,000 fee for its work. It would be deceptive for Company J to claim to have saved Betty $5,000 – or 50% of her debt – because Betty also had to pay $1,000 in fees. Instead, Company J may truthfully state Betty’s savings as $4,000 ($5,000 minus $1,000) or 40% of Betty’s debt.

      In calculating the results you’ve achieved over time, you must include customers who dropped out or otherwise failed to complete the program. Don’t base your savings claims only on customers who successfully completed your program.

      Example 10: Company K had 10 customers signed up for its service. Each one had $10,000 in unpaid credit card debt for a total of $100,000. Five of the customers completed the program, and each saved $5,000 – for a total savings of $25,000. The remaining five customers dropped out of the program, each one still owing the $10,000 they owed when they signed up with the program. Taken together, Company K has saved its customers $25,000 – or 25% – of the total $100,000 debt they had when they signed up with the program. It would be deceptive for Company K to exclude the drop-outs and claim that it saved its customers 50% of their debt.

      Include all debts enrolled by your customers, not only those that have been settled successfully. In calculating your savings claim, you may not exclude accounts you failed to settle, even if the failure was due to customers dropping out of your service.

      Example 11: Company L has 10 customers, and each of them enrolls two $1,000 debts in the program – totaling 20 debts or $20,000. Company L is able to settle 10 of the 20 debts, each for $500. However, it was unable to settle the remaining 10 debts before those customers either completed or dropped out of the program. Thus, Company L has saved its 10 customers $5,000 or 25% of their debts in the program. It would be deceptive for Company L to exclude the 10 accounts that weren’t settled and claim a savings rate of 50%.

      • Legal Compliance

        Steve,

        Please reference where we say that we are “MEMBERS OF THE BBB”.

        Our graphic strictly shows that we have been registered since 2006. This is the fact we are displaying as you can go to the BBB’s website and pull up a report about Everest Debt Solutions.

        What is the physical address for where to send you the proof that our clients “Save Up To 70%”. Seems as if you are picking apart the words when you should be understanding the meanings. Thank you as well for backing up our claims with verbage from the FTC. Supporting these rule changes has given us the opportunity to serve our customers as we intended.

        We also would like to reference that we welcome the FTC or any Attorney General to examine our business practices. We have acted in compliance with state and federal guidelines since inception. We have also worked with various state organizations regarding complaints all being resolved and closed reflecting our posture as a viable solution for consumers with debt problems.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        I have contacted your local BBB for a statement on membership and the use of the mark in your ads and on the site. I’ll post their statement here in the comments when I get it. I contacted the FTC on the savings claim and here is what they said. “On Federal Register page 48500 of the rule, in the second paragraph of footnote 578, the Commission said, “Providers should be cautious in purporting to qualify their savings claims to make sure that the qualifications are effectively communicated to consumers. For example, phrases such as ‘up to’ … Likely convey to consumers that the product or service will consistently produce results in the range of the stated percentage or amount.” – SourceSteve

      • Legal Compliance

        Steve,

        What is the physical address or telephone number you can be reached at to provide substantial evidence as you requested?

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode
      • Legal Compliance

        Steve,

        When you do post the comment from the BBB please also post where we state that we are a member of the BBB. Also please have the BBB provide you a copy of the 300+ page package we sent to the BBB to be graded fairly.

        In April of 2009 they said that we could have our grade raised if we followed 3 guidelines.
        1. Supply documentation to be removed from the debt settlement category that automatically imposes an “F” rating with the BBB.
        2. Answer and respond to all complaints from the BBB.
        3. Pay the registration fee 30 days prior to submitting the documentation to be removed from the debt settlement category.

        We hired 2 separate auditing firms to gather and collect data from our database. We supplied all necessary information as requested. The BBB not only dismissed our 300+ page package but also stated that we needed to pay their fee prior to them looking at it.

        The BBB has recently come under pressure by State Authorities for these types of actions. Requesting information from a business to raise their grade and money to do it.

        EDS welcomes comments and questions from the FTC and anyone looking for answers to our product.

        PLEASE BE WARY THAT THIS IS A LEAD GENERATION WEBSITE DEVOTED TO A PREVIOUSLY CONVICTED FINANCIAL SCAMMER STEVE RHODE

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        Convicted Financial Scammer. Bullshit.

        When was I convicted of being a financial scammer? I never was.

        You can’t seem to tell the truth or answer direct questions without engaging in misdirection and lies. Is that the way you help consumers as well?

        Steve

      • http://GetOutOfDebt.org Steve Rhode

        I can’t help but ask. If your goal is to raise your grade with the BBB, then why do you use their trademark and logo in stark defiance of the BBB when they say you are not authorized to do so.

        Doesn’t that seem contradictory and maybe a contributing cause why your grade has been lowered from a D- to an F?

        How do you expect the BBB to look at you fairly when you keep infringing on their trademark? What is the thought process behind that approach?

      • Legal Compliance

        Please read yesterday’s most recent article regarding the BBB.

        At this link… http://www.kentucky.com/2010/12/13/1564646/can-you-trust-better-business.html

        I often suggest you check Better Business Bureau ratings as a way to gauge a company’s trustworthiness.

        I still think the BBB can provide useful information, but you should know its grading system has come under fire. The BBB is facing allegations it plays favorites by inflating the grades of businesses that pay to become accredited members.

        Connecticut Attorney General Richard Blumenthal has been challenging the ratings since last year. ABC News investigated the matter in a “20/20″ episode last month. Shortly afterward, the BBB said it would stop awarding paid, accredited members an additional four points in its scoring system.

        Blumenthal said he was pleased with the BBB’s decision, but said he still questions the BBB’s grading system because it relies too much on unverified information provided by the businesses themselves.

        I still urge you to check a company’s rating with the BBB. But as I’ve told you before, that shouldn’t be the only source you rely on. Check for online reviews. Ask friends and relatives for recommendations of businesses they’ve had success with. When practical, get references from the business and check them out.

        Read more: http://www.kentucky.com/2010/12/13/1564646/can-you-trust-better-business.html#ixzz186cXxQil

      • Legal Compliance

        Steve,

        We are not infringing on their trademark. We are stating we are registered with them.

        We are registered with the BBB. Call the BBB and they will say we are a registered BBB business.

        More importantly why is it you will not provide a physical address?

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        Then why does the BBB state:

        “The website of FDN Solutions, LLC dba Everest Debt Solutions displays the BBB seal (http://www.everestdebtsolutions.com/texasdebtrelief.php?gclid=CIyl7rOrxKQCFb). The business is not BBB Accredited and our policies prohibit such a reference.

        The business has a history of violating BBB name and logo policy in an unauthorized manner, despite BBB’s efforts to alert the business. Misuse of the BBB seal constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc.”

        You keep asking me for my physical address to send me stuff. I’ve said I prefer to receive it electronically and have given you a means and directions on how to do that. So what is the continued purpose of asking me for my address?

        Hell, you won’t even share, the most basic of information. What’s your name?

      • Legal Compliance

        Steve,

        We just called the automated line for the BBB and it clearly states that we are a registered business and we have been since 2006. Call the BBB and ask them for yourself. They will tell you we are registered.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        See previous comment where I said I am waiting for a comment from your BBB on the use of the mark and membership.

      • Legal Compliance

        http://www.bbbroundup.com/MythsAboutBBB.html

        Please also read the information found on this website about the investigations completed on 128 BBB offices regarding un-ethical practices with its members.

        Sincerely,

        EDS Compliance
        1-800-258-4131

      • http://GetOutOfDebt.org Steve Rhode

        So if the BBB is so horrible, why be a member and break their rules?

      • Legal Compliance

        Steve,

        We have no interest in being a Member of the BBB.

        Debt Settlement Consumer Protection provides us with services specific to the industry and an open forum to handle complaints.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • Observer

        Legal,
        What is “Debt Settlement Consumer Protection” you refer to?
        What specific services does it provide, and how does it provide them?

        You have certainly piqued my curiosity.

      • DorothyG

        EDS-
        As an observer in this whole back-and-forth, I’m struck by the fact you keep referring to this Debt Settlement Consumer Protection, of which I’ve never heard. I looked them up and found your accreditation with them here: http://www.debtsettlementconsumerprotection.com/everest-debt-solutions/. But I also found Steve Rhodes’ accredited here: http://www.debtsettlementconsumerprotection.com/get-out-of-debt/. He gets 3 stars while you only get 2, which makes it just a little bit odd that you’d be throwing that name around. in the same breath as bashing Mr. Rhodes.
        Also, what are the “services specific to the industry and an open forum to handle complaints” that DSCP provides to you? It looks like it’s an unregulated rating system that is accessible to consumers, I don’t see any mention of handling complaints.

      • Legal Compliance

        DorothyG,

        That is a great question and we will take it up with DSCP. We are aware that in order to obtain Steve’s rating you need provide a physical address much like USOBA and TASC.

        Perhaps they have one on file and we can ask them to update Steve’s address on their website.

        Thanks,

        EDS Compliance
        1-800-258-4131

      • DorothyG

        EDS, I think you got me wrong.

        I wasn’t saying DSCP was another source for you to hound for Steve’s address, I said they rate him better than they rate you.

        I also asked the question of what services DSCP provides, and how they handle consumer complaints, which you never answered.

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