Florida Finally Opens Investigation Into Nonprofit Credit Counselor United Financial Systems

The State of Florida has finally opened an investigation to look into the massive number of consumer complaints about the Florida nonprofit credit counseling organization, United Financial Systems.

As of today there are 650 BBB complaints and 45 Florida Attorney General complaints filed.

For past stories on I have written about the growing mess at United Financial Systems, click here.

If you wish to contact the Florida office which is responsible for the investigation, here is their contact information.

Voice: 954-712-4600
Fax: 954-527-3708

Economic Crimes Division
Office of the Attorney General
110 SE 6th Street, 9th Floor
Fort Lauderdale, FL 33301-5000

Sincerly,
Steve

You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.


Damon Day - Pro Debt Coach

I can always use your help. If you have a tip or information you want to share, you can get it to me confidentially if you click here.

See also  More on Nonprofit Credit Counseling Group United Financial Systems

17 thoughts on “Florida Finally Opens Investigation Into Nonprofit Credit Counselor United Financial Systems”

  1. It seems you have three solutions.

    1. Wait till UFS misses the refund deadline and then go back to the Attorney General.
    2. Find a local attorney and ask them for help.
    3. Consider suing UFS in your local small claims court.

    If you live in a state outside of Florida you can file a complaint with your state Attorney General and see if they will help.

    Reply
  2. Hey there! I have STILL been having issues with contacting UFS (SURPRISE!!!?). I filed my complaints w/ FTC, BBB & the Att Gen of FL (all 2nd complaints w/in 6 months on UFS) and Att Gen office finally informed me that there is a Class Action Lawsuit against UFS & they informed me that if you file a complaint you are a part of that lawsuit.  Below is the email I received.  Of course, I have not heard one word from UFS in almost 3 weeks since that email was sent to me!  I have called the FL Att Gen office to complain that UFS does not return phone calls or emails and the thought of receiving a refund BEFORE August 2011 is highly doubtful.  I emailed UFS telling them I will NOT wait 4 months for a refund since they won’t even tell us what happened OR APOLOGIZE for anything and that their communication sucks.  IF anyone reading this is expecting a refund, write them/ email them, etc saying you want your refund issued within 10 business days or you will pursue more action. GIVE ‘EM HELL because they simply do not care.  Considering they took money from people across state lines and never applied it, that is a federal crime.  However, I am sure they will get off with a slap on the wrist, which is not ok with me. And if UFS contacts you for a refund, but throws in you have to sign some paperwork that protects them from you badmouthing them, do not sign it!! You have rights as consumers who were taken advantage of.

    Steve, do you have any more advice for us on this situation, or what we should expect  over this refund?  Also, as far as legal implications go, can we go after UFS for emotional distress, etc in that class action lawsuit.  I have stated with UFS that I merely want my $1100 refund AND for them to pay off my remaining balance, which to date is around $1300.  Not asking too much, is it?

    Thanks again, and please spread the below email around to others who may visit  asking what the current standing with UFS is.  Thanks!!

    Brad KFlorida Attorney General Pam Bondi received your email regarding yourconcerns with United Financial Systems. Attorney General Bondi asked thatI respond. I am sorry for your difficulties with this company.Attorney General Bondi is deeply concerned with potentially unfair anddeceptive trade practices that mislead consumers. By law, this officeexercises statutory authority to address unfair and deceptive businesspractices under Chapter 501, Part II, Florida Statutes, known as Florida’sUnfair and Deceptive Trade Practices Act. Our office focuses itsenforcement efforts on business practices by companies which harmconsumers.The Attorney General’s Economic Crime Unit in Fort Lauderdale investigatedthe business practices of this company, and the company has agreed theywill make refunds to all consumers who have requested such no later thanAugust 31, 2011.I am attaching a copy of a letter from Assistant Attorney General TheresaEdwards to the company’s attorney in regard to the refunds. Pleasecontact the company directly to request a refund:United Financial Systems, Inc.1117 Banks RoadMargate, Florida 33063Telephone: (561) 883-2398)Fax: (561) 883-7302Email: [email protected] hope this proves helpful. Thank you for contacting Attorney GeneralBondi.Sincerely,Mark R. BriesemeisterEconomic Crimes DivisionOffice of Attorney GeneralFt. Lauderdale(954)[email protected]

    Reply
  3.  Hey there! I have STILL been having issues with contacting UFS (SURPRISE!!!?). I filed my complaints w/ FTC, BBB & the Att Gen of FL (all 2nd complaints w/in 6 months on UFS) and Att Gen office finally informed me that there is a Class Action Lawsuit against UFS & they informed me that if you file a complaint you are a part of that lawsuit.  Below is the email I received.  Of course, I have not heard one word from UFS in almost 3 weeks since that email was sent to me!  I have called the FL Att Gen office to complain that UFS does not return phone calls or emails and the thought of receiving a refund BEFORE August 2011 is highly doubtful.  I emailed UFS telling them I will NOT wait 4 months for a refund since they won’t even tell us what happened OR APOLOGIZE for anything and that their communication sucks.  IF anyone reading this is expecting a refund, write them/ email them, etc saying you want your refund issued within 10 business days or you will pursue more action. GIVE ‘EM HELL because they simply do not care.  Considering they took money from people across state lines and never applied it, that is a federal crime.  However, I am sure they will get off with a slap on the wrist, which is not ok with me. And if UFS contacts you for a refund, but throws in you have to sign some paperwork that protects them from you badmouthing them, do not sign it!! You have rights as consumers who were taken advantage of.

    Steve, do you have any more advice for us on this situation, or what we should expect  over this refund?  Also, as far as legal implications go, can we go after UFS for emotional distress, etc in that class action lawsuit.  I have stated with UFS that I merely want my $1100 refund AND for them to pay off my remaining balance, which to date is around $1300.  Not asking too much, is it?

    Thanks again, and please spread the below email around to others who may visit  asking what the current standing with UFS is.  Thanks!!

    Brad KFlorida Attorney General Pam Bondi received your email regarding yourconcerns with United Financial Systems. Attorney General Bondi asked thatI respond. I am sorry for your difficulties with this company.Attorney General Bondi is deeply concerned with potentially unfair anddeceptive trade practices that mislead consumers. By law, this officeexercises statutory authority to address unfair and deceptive businesspractices under Chapter 501, Part II, Florida Statutes, known as Florida’sUnfair and Deceptive Trade Practices Act. Our office focuses itsenforcement efforts on business practices by companies which harmconsumers.The Attorney General’s Economic Crime Unit in Fort Lauderdale investigatedthe business practices of this company, and the company has agreed theywill make refunds to all consumers who have requested such no later thanAugust 31, 2011.I am attaching a copy of a letter from Assistant Attorney General TheresaEdwards to the company’s attorney in regard to the refunds. Pleasecontact the company directly to request a refund:United Financial Systems, Inc.1117 Banks RoadMargate, Florida 33063Telephone: (561) 883-2398)Fax: (561) 883-7302Email: [email protected]itedfinancial.orgWe hope this proves helpful. Thank you for contacting Attorney GeneralBondi.Sincerely,Mark R. BriesemeisterEconomic Crimes DivisionOffice of Attorney GeneralFt. Lauderdale(954)[email protected]

    Reply
    • It seems you have three solutions.

      1. Wait till UFS misses the refund deadline and then go back to the Attorney General.
      2. Find a local attorney and ask them for help.
      3. Consider suing UFS in your local small claims court.

      If you live in a state outside of Florida you can file a complaint with your state Attorney General and see if they will help.

      Reply
  4. I have been tyrying to reach this company for months, they will not answer their phones, then eventually it disconnects you. I entered into a contract to pay off 4 credit cards, was suppose to take 3 years, it took over 4 @ $232.00 a month, every month out of my checking account directly and I finished the program and they still owe me a $185.00 deposit, plus they did not pay all of the last credit card bill to Chase Bank, leaving me with $300.00 plus! I would appreciate any and all information you can give me regarding this company.

    My acct # or customer ID # 403863 Linda K. Fogt new address… 9304 Captiva Bay Drive … Miamisburg, OH 45342. Old address… 7603 Essington Cir. … Centerville, OH 45459

    Thanks Much! Linda Fogt

    Reply
  5. I have been tyrying to reach this company for months, they will not answer their phones, then eventually it disconnects you. I entered into a contract to pay off 4 credit cards, was suppose to take 3 years, it took over 4 @ $232.00 a month, every month out of my checking account directly and I finished the program and they still owe me a $185.00 deposit, plus they did not pay all of the last credit card bill to Chase Bank, leaving me with $300.00 plus! I would appreciate any and all information you can give me regarding this company.

    My acct # or customer ID # 403863 Linda K. Fogt new address… 9304 Captiva Bay Drive … Miamisburg, OH 45342. Old address… 7603 Essington Cir. … Centerville, OH 45459

    Thanks Much! Linda Fogt

    Reply

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