I was told by Debtpro 123 not to speak to my creditors, therefore I did speak to them or tell them I was using their services. Debtpro did not contact them. When I spoke to debtpro 123 in March 2011 about this I was told that I needed to fill out a power of attorney form first.
I signed up for their services in September of 2010. The power of attorney form was not sent out to me until March 2011. That is 7 months that my creditors heard nothing, it is no wonder why have gotten lawyers.
Now I am trying to cancel their services and they said I have to sign a notice of cancellation or they won’t cancel.
I have sent a letter canceling their service by certified mail and they said it will only be canceled if I sign their document waiving any refund to me.
And worst of all, when I asked for the manager, they would not transfer me and when I asked for her name they would only give me her first name and refused to give me her last name. I can go to any McDonald and get the full name of the manager.
Do I have to sign their “notice of cancellation”, or can I cancel the agreement by sending a letter requesting them to cancel?
Also, on the notice of cancellation it states “To rescind (cancel) this agreement, mail of fax a signed, dated copy of this rescission notice, or any other written cancellation notice to:
*I noticed it said “or”, so that makes me think I can cancel with just a written request.
I think the real issue is if you received the benefit of the money you paid in services Provided by DebtPro123.
Frankly I think it is utterly ridiculous that they are asking you to sign a form saying you can cancel but you don’t get any refund. At the very least you should have a conversation with them regarding the return of your money for the services they did not deliver to you.
I’d start first by following the entire refund process I lay out here. If they don’t want to give you a fair and reasonable refund then I’d take this all the way.
As of the moment I’m writing this, DebtPro123 has an F rating with the BBB so others have filed complaints as well. – Source
Please post your responses and follow-up messages to me on this in the comments section below.