Scam Reporter

Novawave Financial Solutions – Consumer Complaint – 11-7-2011

Consumer Complaint Submission
Written by Consumer

Date This Problem Happened: September 20, 2011

State You Live in: Virginia

Race/Ethnicity: White

Age Range: 66+

Total Amount of Fee Paid: $3,500

Company Name: Novawave Financial Solutions

Company Address:

1200 Brickell Avenue
Suite 1880
Miami, Florida 33131

Company Telephone Number: 800-354-8231

Website of Company:

Consumer Statement:

Received a call from Novawave Financial Solutions telling me I could get a personal loan for $145,000.00 to pay off my mortgage. But…first I had to send them $2000 for a show of good faith and was assured I would get the loan and the money would be in my account in one day. I sent them money via Western Union. Money never was deposited. I called them and they said that I had to purchase insurance in case I had a problem in paying them due to disability. I sent them another $1500. Money would be in my account in 5 to 8 hours. Money never came. I called and they said I had to send more money. I refused and asked for my money back. They said it would take 10 to 15 days to receive a check. Check never came.

Consumer Action Taken:

I called and left messages to please call me and they have not returned my call. Have filed a complaint with the Better Business Bureau. They said their letter was returned “not at this address”. I have filed a criminal complaint with my local police department but they say not enough money to inform the FBI as the company is in Florida.

Documentation Provided:


This appears to have all the red flags of an international loan fraud setup. I noticed the convincing but alleged loan document referred to the fee you had to pay in USD (United States Dollars) which is very odd for a U.S. company to say, the domain name is hidden through a company in Australia and the server is located in Canada.

I can’t locate anything about a legitimate office space at that address and there is no company registered to do business in Florida under the name Novawave Financial Solutions.

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I would suggest you immediately contact the Attorney General office in Florida and file a complaint against this company.

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Anyone considering using this company and sending money in advance for a loan should beware that this appears to not be a legitimate lender and is most likely a scam.

The website appears to be geared towards people that have otherwise been turned down for a loan, have bad credit, or are desperate to get a loan. These candidates are the most likely victims of an advanced fee loan scam.

I hate to be the bearer of bad news but I think you’ve been had and the chances of recovering your money if this is, as I suspect, an international operation, are slim to none.

We sent a letter to the company at the address given by the consumer and asked them to publicly respond to this complaint.

Novawave Financial Services Update 12-6-2011

Letter to Novawave was returned.

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

About the author


This is information that was submitted by a third party and not generated by or Steve Rhode.


  • I was also scammed in Sept of 2011.  They got me for $4100.  Exact same story as above.  They have been reported to the Canadian Anti-Fraud agency as well.  I waited the 15 business days for my refund before I started calling them and have never received a call or my funds back.  Other than the loan amount (mine was only $15000), the complaint above is so similar to mine that I could have written it.  I hope others are a little more careful than we were. 

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