Rockbridge Service – Consumer Complaint – 12-5-2011

Date This Problem Happened: November 30, 2011

State You Live in: Michigan

Race/Ethnicity: Black or African American

Age Range: 51-65

Total Amount of Fee Paid:

Company Name: Rockbridge Service

Company Address:

399 Market St.
Philadelphia, PA 19096

Company Telephone Number: 289-892-3339

Website of Company:

Consumer Statement:

I received a check in the amount of $2,126.50 along with instructions to participate in a mystery shoppers program for additonal income. I was instructed to cal the account manager George Crosby at 1-289-892-3339 to activate the checke before depositing and receive further instructions. I was to evaluate a Western Union Outlet and also a local retail store and I chose to evlauate WalMart. The salary was broken down as such: my salary was $300.50
Survey funds for Western Union t obe transferred was $1600.00 + $146.00 for the fee funds for shopping were $80.00.. after each transaction I was to complete a survey form provided by them and fax it to 1-866-999-5325. After competing the assignment I was also instructed to call Mr. George Crosby and inform hin that the task was completed.

After depositing the check dated November 21,2011 I followed the exact instructions. I called Mr. Crosby and he informed me that he had indeed recieved the confirmation via fax and would be sending out my next assigment soon. On November 30, 2011 while transacting regular bank business I was informed that my account was overdrawn by several thousand dollars . In fact the exact amount of the check had been deducted from my account. The bank manage informed me that this scam has been taking place in a few other places. He stated that the area code was not from Philadelphia as my letter states as the return address and phone number but rather a Canadian area code. After coming home and checking on the internet I found that to be a true fact. The letter stated that they received my information based on a previous survey by one of their affiliates. I have called Mr. Crosby several times and left several messages with his answering machine but he has failed to return any of my calls. Please to everyone to avoid this scam. The check looks real and is accepted by the banks but the scam artist will reverse the monies and get away with the money you provided him as well as the total amount of the check.

Consumer Action Taken:

See the explanation above fro the resolution I tried.

Note:

The Myvesta Foundation sent a letter to the company at the address given or found and asked them to publicly respond to this complaint.

Update: 1-10-2012

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose