iLender – Consumer Complaint – 12-16-2011

Date This Problem Happened: December 7, 2011

State You Live in: West Virginia

Race/Ethnicity: White

Age Range: 21-35

Total Amount of Fee Paid: $30

Company Name: iLender

Company Address:

Company Telephone Number: 888-475-9335

Website of Company: iLender.org

Consumer Statement:

I also noticed a credit of $0.5 on my bank account and then three withdrawals adding up to the total of the five cents. I immediately contacted my bank and warned that I did not authorized Ilenders to be accessing my account at all but since nothing was really taken I was told there was nothing I could do. Approximately two weeks later I was then charged $30 by Ilenders on my bank account resulting in a fee of $34 for overdraft charges which totaled out to $64. I attempted to dispute against my bank but my bank informed me that since the company is technically registered as a business it was a valid charge and I had to dispute with the Ilender company. I contacted the Ilender company immediately and after speaking to 2 supervisors was promised a refund. That was approximately 14 days ago I was promised a refund of the $30 (I am out the overdraft fees!!) and still nothing. I never authorized this company to touch my account and tried to warn my bank but I am the one who got the shaft.

Consumer Action Taken:

I contacted the Ilender company immediately and after speaking to 2 supervisors was promised a refund. That was approximately 14 days ago I was promised a refund of the $30 (I am out the overdraft fees!!) and still nothing. I have contacted the company numerous times and each time I am assured that they are reprocessing my refund to yet again not see a dime.


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