If you feel like a company you paid for a service has not delivered the best place to start to attempt to resolve the issue is to contact the company directly. If you’ve tried repeatedly to get your issue resolved by sending an email or leaving voicemail and that’s not getting any attention, send a letter by some traceable means that provides you with proof of delivery. A signature or name of who signed for it is even more beneficial.
The least expensive service to use of to send your letter through the post office by certified mail, return receipt requested. When the letter is signed for you will get back a green postcard showing when it was received and who signed for it. You may also decide to send your letter by FedEx or some other express mail service to get additional attention.
Keep the return receipt postcard or some other delivered proof with a copy of the letter you sent in a safe place. You’ll probably need it later if you have to escalate your dispute.
In your letter give the company 14 days to respond, keep a friendly tone, and state what your issue is and the resolution you would like to receive. There is no need to be mean or nasty in this letter.
Let the company know that if they fail to respond you will escalate the matter to state and federal officials but you want to come to a win-win outcome that is good for both you and reasonable for the company.
Sometimes a company will come back with a refund offer to help remedy the dispute. While the refund offer may not be for the full amount you feel you deserve, only you can determine if the partial refund provides you with a satisfactory outcome and not left feeling cheated.
You don’t have to accept less than you are owed but there must be a cost-benefit determination to figure out if more time, pressure, and escalation on your part is going to result in a better outcome for you.
If the company does not respond or you feel it is insufficient you can escalate your claim to your State Attorney General, the Better Business Bureau, your local consumer affairs office or other enforcement office. You can find a listing of all consumer protection offices online here.
If you’ve been ripped off or have a complaint about a company that has taken your money or made you promises for a loan or was selling you some money saving service, credit repair, or debt help and just hasn’t delivered there are plenty of places to file a complaint in hopes of getting help.
But you may want to consider wiling an online report using the scam report and consumer complaint submission form.
The goal of a consumer complaint using this service is to create a conduit for a solution and the problem being resolved.
Without a doubt the effective route to a resolution is to be levelheaded, persistent, and do what you can to work with the company first. Give them a chance to do the right thing. Your documentation that you tried and they did not want to assist you in resolving the dispute will come in handy if you later file your complaint elsewhere.
While this guide is written more for people that feel cheated by a debt relief company, the detailed step-by-step refund directions are still good for almost any dispute.