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How Do I Respond to a Complaint Made About My Company on – Thomas

Your site says someone tried to contact me about a response to a complaint about my company… I dont have anything from anyone, I respond to all complaints, have nothing to hide and have always rectified every situation. Can you send me what ever it is I need to respond to the complaint, I dont know who is making it.


Dear Thomas,

The best way to respond is to post a comment on the post or reply to the comment made you feel needs qualification or an answer. Handling these issues openly and professionally will create more confidence in future clients.

The mark of a true company is not if issues might arise, but how they handle them. I’ve written this guide to help people deal with complaints and responses. See How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose.

It sounds like you’ve already got the right attitude about these kinds of issues so you are ten steps ahead of most other companies.

Please post your responses and follow-up messages to me on this in the comments section below.


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About Steve Rhode

Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.
  • Thomasd

    I do and will, thanks. I just want to know who is making the complaint before I add to the post, I have had complaints from people who have confused me another company who took my companies name on, very frustrating. 

    What happens is people dont read. If someone googles my name and sees a company with same name with negative marks they dont do research to see, they go into flight mode and make fear based decisions. 

    If the person is not of my company or the dollar amount is off, will that be corrected? Who will decide who’s right and wrong. Even a complaint that is correct but still popping up ina goggle search hurts me. 

    What recourse do i have other than a positive rebuttal? I will never have anyone walk away from MY company that can say I broke our agreement, period. Its not worth it. But in google land im guilty at a glance.

    Thanks for help in resolving this, id like to find out a way to figure out who is complaining before I respond. Please let me know how I do that. 

    Thanks again. 

    Thomas Dionne
    904-616-0679 – cell

    • Steve Rhode

      I can’t release the IP address or email of the commenter. See the site terms for details on this.

      In the end readers are smart and can put together information and reach a balanced conclusion based on the information presented. They will judge you based on how you respond to the issue.

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