Your site says someone tried to contact me about a response to a complaint about my company… I dont have anything from anyone, I respond to all complaints, have nothing to hide and have always rectified every situation. Can you send me what ever it is I need to respond to the complaint, I dont know who is making it.
The best way to respond is to post a comment on the post or reply to the comment made you feel needs qualification or an answer. Handling these issues openly and professionally will create more confidence in future clients.
The mark of a true company is not if issues might arise, but how they handle them. I’ve written this guide to help people deal with complaints and responses. See How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose.
It sounds like you’ve already got the right attitude about these kinds of issues so you are ten steps ahead of most other companies.
Please post your responses and follow-up messages to me on this in the comments section below.