Date This Problem Happened: October 21, 2011

State You Live in: Idaho

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid: $2,500

Company Name: Citizens Financial Group

Company Address:

40 NORTH CENTRAL AVE.
SUITE 1400
PHOENIX, ARIZONA 85004

Company Telephone Number: 866-573-2891

Website of Company: CITIZENSFG.COM

Consumer Statement:

CITIZENS FINANCIAL GROUP SENT A “LOAN DOCUMENT PACKET” PROMISING AFTER I “PRE-QUALIFIED” AND FOR THE SUM OF 2500.00 PROMISED TO REDUCE MY CURRENT MORTGAGE PAYMENTS OR A 100% MONEY BACK GUARANTEE POLICY WOULD REFUND MY MONEY IF NOT APPROVED.WHEN WE WERE DENIED BY THE LENDER CFG WANTED US TO “FUDGE” THE INCOME VERIFICATION AND I STATED I SIMPLY CAN’T AND THAT I WAS PRE-APPROVED TO AVOID A DENIAL.I WAS PROMISED A REFUND OF NO LATER THAN 2/10/2012. I CAN’T ACCESS THEM BY E-MAIL OR PHONE!

Consumer Action Taken:

BY DOING EVERYTHING THEIR LOAN DOCUMENT SPECIALIST REQUIRED EXCEPT TO PUT FRAUDULENT INCOME VERIFICATION TO ENCOURAGE THE SUPPOSEDLY PRE-APPROVED LOAN TO GO THROUGH. I HAVE ON HAND THE LOAN DOCUMENTS,E-MAILS,ETC. TRYING TO RECTIFY THE SITUATION FOR A FAIR RESOLUTION IN GETTING MY REFUND. THEY ARE NOW RED-FLAGGED BY THE NATIONWIDE BBB AND WILL NOT RESPOND BY PHONE OR E-MAIL. I ACTUALLY FILLED OUT A FORM IN NOV.2011 WITH THE WWW.PREVENT LOAN SCAMS.ORG BECAUSE I WAS LOSING FAITH IN THEM.

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