Scam Reporter

Citizens Financial Group – Consumer Complaint – 2-20-2012

Written by Consumer

Date This Problem Happened: October 21, 2011

State You Live in: Idaho

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid: $2,500

Company Name: Citizens Financial Group

Company Address:

40 NORTH CENTRAL AVE.
SUITE 1400
PHOENIX, ARIZONA 85004

Company Telephone Number: 866-573-2891

Website of Company: CITIZENSFG.COM

Consumer Statement:

CITIZENS FINANCIAL GROUP SENT A “LOAN DOCUMENT PACKET” PROMISING AFTER I “PRE-QUALIFIED” AND FOR THE SUM OF 2500.00 PROMISED TO REDUCE MY CURRENT MORTGAGE PAYMENTS OR A 100% MONEY BACK GUARANTEE POLICY WOULD REFUND MY MONEY IF NOT APPROVED.WHEN WE WERE DENIED BY THE LENDER CFG WANTED US TO “FUDGE” THE INCOME VERIFICATION AND I STATED I SIMPLY CAN’T AND THAT I WAS PRE-APPROVED TO AVOID A DENIAL.I WAS PROMISED A REFUND OF NO LATER THAN 2/10/2012. I CAN’T ACCESS THEM BY E-MAIL OR PHONE!

Consumer Action Taken:

BY DOING EVERYTHING THEIR LOAN DOCUMENT SPECIALIST REQUIRED EXCEPT TO PUT FRAUDULENT INCOME VERIFICATION TO ENCOURAGE THE SUPPOSEDLY PRE-APPROVED LOAN TO GO THROUGH. I HAVE ON HAND THE LOAN DOCUMENTS,E-MAILS,ETC. TRYING TO RECTIFY THE SITUATION FOR A FAIR RESOLUTION IN GETTING MY REFUND. THEY ARE NOW RED-FLAGGED BY THE NATIONWIDE BBB AND WILL NOT RESPOND BY PHONE OR E-MAIL. I ACTUALLY FILLED OUT A FORM IN NOV.2011 WITH THE WWW.PREVENT LOAN SCAMS.ORG BECAUSE I WAS LOSING FAITH IN THEM.


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READ  Citizens Financial Group - Consumer Complaint - 5-22-2012



About the author

Consumer

This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.

1 Comment

  • does anyone care out there? dozens of people have been scammed by citizens financial group in phoenix,az out of thousands of dollars!! what was once the american dream has turned into an american nightmare!! the individuals from this company need to be held accountable for grand theft!!

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