Date This Problem Happened: September 6, 2011
State You Live in: Ohio
Age Range: 51-65
Total Amount of Fee Paid: $2,500
Company Name: Citizens Financial Group
40 North Central Ave
Phoenix, AZ 85004
Company Telephone Number: 866-573-2890
Website of Company: citizensfg.com
I was promised by Citizens Financial Group that they could get my current lender to modify my loan. I needed to pay them 2500.00 to fill out the paperwork and negotiate with my lender. I complied, they did try to get me to not pay for a couple of months to show more of a hardship, but I did not feel that was the right thing to do. I filled out all the necessary paperwork (I noticed all the paperwork sent were federal documents–I learned later, contrary to what they explained, that I could have done this myself) and then received email back telling me how to negotiate with the bank. I did most of the follow-up with my lender and was turned down in December of 2011. I let CFG know, as instructed and was told they would negotiate on my behalf; on January 31, 2012 I was emailed by the document handler at CFG that their underwriters were unable to negotiate a modification and I would receive my refund of 2500.00. As of 2/20/2012 I have not re ceived my refund.
Consumer Action Taken:
I have attempted to call them and their number is always busy and my email is returned as un-deliverable. I have been unable to contact anyone to resolve the issue. I have filed a complaint with the Federal Trade Commission, the BBB and am going to file a complaint with Ohio’s attorney General. I have all the paperwork and email correspondence between the company and myself. I am only including the one email saying I would be refunded, however, all else is available upon request.
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