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Citizens Financial Group – Consumer Complaint – 2-21-2012 (2)

Date This Problem Happened: September 6, 2011

State You Live in: Ohio

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid: $2,500

Company Name: Citizens Financial Group

Company Address:

40 North Central Ave
Ste 1400
Phoenix, AZ 85004

Company Telephone Number: 866-573-2890

Website of Company:

Consumer Statement:

I was promised by Citizens Financial Group that they could get my current lender to modify my loan. I needed to pay them 2500.00 to fill out the paperwork and negotiate with my lender. I complied, they did try to get me to not pay for a couple of months to show more of a hardship, but I did not feel that was the right thing to do. I filled out all the necessary paperwork (I noticed all the paperwork sent were federal documents–I learned later, contrary to what they explained, that I could have done this myself) and then received email back telling me how to negotiate with the bank. I did most of the follow-up with my lender and was turned down in December of 2011. I let CFG know, as instructed and was told they would negotiate on my behalf; on January 31, 2012 I was emailed by the document handler at CFG that their underwriters were unable to negotiate a modification and I would receive my refund of 2500.00. As of 2/20/2012 I have not re ceived my refund.

Consumer Action Taken:

I have attempted to call them and their number is always busy and my email is returned as un-deliverable. I have been unable to contact anyone to resolve the issue. I have filed a complaint with the Federal Trade Commission, the BBB and am going to file a complaint with Ohio’s attorney General. I have all the paperwork and email correspondence between the company and myself. I am only including the one email saying I would be refunded, however, all else is available upon request.

Consumer Documentation:

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

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Steve Rhode
Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

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