Beware of Counterfeit Cashier’s Checks from GreenBank, Capital Bank in Tennessee

This alert has just been issued. Apparently scammers are sending out counterfeit cashier’s checks issued in the name of GreenBank (now Capital Bank, N.A.) and using a correct routing number of 064201832 are being presented for payment nationwide in connection with various Internet scams.

Counterfeit items closely resemble the bank’s authentic cashier’s checks but may be identified by the following: The counterfeit checks are darker green in color, do not include the bank’s toll-free telephone number of (800) 639-5111, and include the word “document” in the security statement located along the top border of the instrument.

Items presented to date have been made payable in varying amounts but more commonly $1,950, $2,700, and $2,780. The items also include a remitter name of either Andrea Giddons or Kim L. Scott.

Potential victims are initially being contacted via e-mail and are then receiving the counterfeit checks via an overnight courier service. The e-mail messages contain specific information regarding the need to immediately wire funds derived from the counterfeit items to a third party. Scams may involve mystery shopping, lottery/sweepstakes, or on-line auctions.

For additional information and guidance and to verify the authenticity of Capital Bank, N.A.’s cashier’s checks, please contact Judy Elliott, Bank Officer/Fraud Management, by mail at 100 North Main Street, Greeneville, TN 37743; by telephone at (423) 278-3092; by fax at (423) 787-1343; or by e-mail at [judy.elliott@capitalbank-us.com].

Consumers who receive a counterfeit or fictitious item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC): by telephone at 1-877-FTC-HELP (382-4357) or, for filing a complaint electronically, via the FTC’s Web site at www.ftc.gov.
  • Royal Canadian Mounted Police (Canadian scams): by telephone at 1-888-495-8501 or via e-mail at [info@phonebusters.com]. Their Web site, www.phonebusters.com, provides additional contact numbers.
  • Better Business Bureau (BBB) – The BBB system serves markets throughout Canada, Puerto Rico, and the United States, and is the marketplace leader in advancing trust between businesses and consumers. The international Web site www.bbb.org offers contact information for local BBBs, objective reports on more than two million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation (FBI) Internet Fraud Complaint Center (scams that may have originated via the Internet) at www.ic3.gov/.
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspector Service by telephone at 1-888-877-7644, by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100, or via e-mail at https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx.

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