Date This Problem Happened: February 27, 2012
State You Live in: Oregon
Age Range: 51-65
Total Amount of Fee Paid:
Company Name: Hollywood Video – Universal Fidelity
P.O. Box 219785
Houston, TX 77218-9785
Company Telephone Number: 281-647-4156
Website of Company: payuflp.com
We received from Universal Fidelity, LP indicating that we owed late fees to Hollywood Video $31.74, from spring of 2009 ~ this is spring of 2012 !! It is not that “we refuse to pay” as they stated to us, its the principal that we do not owe the money. For the record, we are willing to pay all our debts, but we do not owe this money. We returned our videos in a timely manner to the outside drop box at the curb and do not owe any monies to Hollywood Video.
Consumer Action Taken:
We called the number shown on the letter, and the lady stated that we have to pay what we owe unless we have the receipt showing payment or she will make note that we refuse to pay. We indicated for them to prove that we owe this, not 3 years later getting a letter for the first time telling us we owe. She stated that Hollywood Video was in bankrupcy and could not contact us! We asked for them to be specific telling us how many days were we suppose to be “late”?? Everyone knows that they will not allow you to continue to rent movies if you have any outstanding “late fees” . She stated that was not a policy held by Hollywood Video. In which I told her that just isn’t true. We do not owe this money ! Just received the letter 2/27/2012.
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