Scam Reporter

Universal Fidelity – Consumer Complaint – 3-18-2012

Written by Consumer

Date This Problem Happened: March 16, 2012

State You Live in: Utah

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid:

Company Name: Universal Fidelity

Company Address:

PO Box 941911
Houston, TX 77094-8911

Company Telephone Number: 281-647-4156

Website of Company:

Consumer Statement:

I am very careful when it comes to returning movies. I hate paying the higher fee to rent the movie in the first place when I can get it for a dollar at the other rental stores let alone paying late fees. I have not been notified until 3 years later that I owe 17.94 for a movie I’m sure I returned.The bogus letter says it was rented on 3-30-09. I’m not paying this and I hope it will be looked into.The letter came to me on 3-16-12.

Consumer Action Taken:

I have not done anything–luckily!

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READ  Universal Fidelity - Consumer Complaint - 6-19-2012 (2)

About the author


This is information that was submitted by a third party and not generated by or Steve Rhode.


  • My girlfriend worked for Hollywood video for about 9 years right up to the last day they were in business (in Oregon).  We both would have known if I had had any late fees on my account.  And i know for a fact that part of an employees’ job was to call customers who had late fees to get them to pay.  So I, being in a relationship with an employee at the store I rented from, would have DEFINITELY known  that I’d had late fees from rentals for 2 years on my account.  It’s completely bogus, this company is without a doubt scamming and stealing money from people, and it’s pathetic that they are getting away with it and not in jail.

  • I received a collection letter from Universal Fidelity 3/15/12. They say I owe Hollywood video 17.94 for fees on 3 movies rented 3/10/09.  Also the address they used was interesting as it was a short term temporary address, and not the address that would have been on the Hollywood account in Delaware. I know this has been paid. The back of the letter says to respond in 30 days. I wrote on the bill, “Paid in full” and returned it to them. But not before I filed a report with the Federal Trade Commission who advised me to look this company up on lin because there were issues but they could not discuss their findings with me.

  • DITTO!  I and obviously massive numbers of other consummers are being inundagted with the same collection scam.  They are throwing mud on the wall to see what sticks. This company is a total scam.  They won’t answer the phone and they do not have a street address!
    Burn the letter as I did!!

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