Universal Fidelity – Consumer Complaint – 3-18-2012

Date This Problem Happened: March 16, 2012

State You Live in: Utah

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid:

Company Name: Universal Fidelity

Company Address:

PO Box 941911
Houston, TX 77094-8911

Company Telephone Number: 281-647-4156

Website of Company: payuflp.com

Consumer Statement:

I am very careful when it comes to returning movies. I hate paying the higher fee to rent the movie in the first place when I can get it for a dollar at the other rental stores let alone paying late fees. I have not been notified until 3 years later that I owe 17.94 for a movie I’m sure I returned.The bogus letter says it was rented on 3-30-09. I’m not paying this and I hope it will be looked into.The letter came to me on 3-16-12.

Consumer Action Taken:

I have not done anything–luckily!

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3 thoughts on “Universal Fidelity – Consumer Complaint – 3-18-2012”

  1. My girlfriend worked for Hollywood video for about 9 years right up to the last day they were in business (in Oregon).  We both would have known if I had had any late fees on my account.  And i know for a fact that part of an employees’ job was to call customers who had late fees to get them to pay.  So I, being in a relationship with an employee at the store I rented from, would have DEFINITELY known  that I’d had late fees from rentals for 2 years on my account.  It’s completely bogus, this company is without a doubt scamming and stealing money from people, and it’s pathetic that they are getting away with it and not in jail.

  2. I received a collection letter from Universal Fidelity 3/15/12. They say I owe Hollywood video 17.94 for fees on 3 movies rented 3/10/09.  Also the address they used was interesting as it was a short term temporary address, and not the address that would have been on the Hollywood account in Delaware. I know this has been paid. The back of the letter says to respond in 30 days. I wrote on the bill, “Paid in full” and returned it to them. But not before I filed a report with the Federal Trade Commission who advised me to look this company up on lin because there were issues but they could not discuss their findings with me.

  3. DITTO!  I and obviously massive numbers of other consummers are being inundagted with the same collection scam.  They are throwing mud on the wall to see what sticks. This company is a total scam.  They won’t answer the phone and they do not have a street address!
    Burn the letter as I did!!


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