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Home > Scam Reporter > Universal Fidelity – Consumer Complaint – 4-12-2012

Universal Fidelity – Consumer Complaint – 4-12-2012

Date This Problem Happened: April 12, 2012

State You Live in: North Carolina

Race/Ethnicity: Black or African American

Age Range: 21-35

Total Amount of Fee Paid:

Company Name: Universal Fidelity

Company Address:

P.O. Box 219785
Houston, Texas 77218-9758

Company Telephone Number: 281-647-4156

Website of Company:

Consumer Statement:

A letter was mailed stating that 4 videos were not received by Hollywood video, which was on February 1, 2009. I received this letter on April 12, 2012. I do not and have never rented any videos from Holloywood Video.

Consumer Action Taken:

There was a telephone number on the letter, which I called and no one answered. I am trying to keep my credit good without derogatory actions, and I do not want this to show on my credit report. I have not and will not send this company any money. I send this notice to inform you about this scam.

If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.

If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.

Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.

If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose

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About Consumer

This is information that was submitted by a third party and not generated by or Steve Rhode.
  • Music1teach

    I recieved a letter stating I owed money for videos that I don’t remember renting.  62.00 worth of fees!  Why would they wait almost 4 years to send this notice to me!  From 2009? Really!  I was going to pay because I wanted themoff my back but now that I see this, I may wait and see what comes of this fake debt!

  • Kimikazi29

    I also received a letter today. I don’t trust the web site to dispute the debt, because the wizard wants to sinc with my email account and asks for my password. I actually bought my movies with cash and never had an account with Movie Gallery/Hollywood Video. I don’t know how they got my information. Plus, it took them two years to send out letters? This is truly the first time I have had a bogus debt.

  • disgusted tenant

    like so many others I also recieved a letter from hollywood video, dated back to 3-4-09, stating that I owed them money.When I closed my account with them I owed them nothing! Just thought that since I joind the law suit to try to recover some of the many late charges that they charged me through the years when I was a customer, when none were owed, but paid anyway..Next thing I knew they sent me a letter stating that I owed them money! No wonder this company went out business could’nt screw their customers anymore while in business, so why not do it after they go out of business!!!!

  • Heidi9ball

    I have been doing quite a lot of research on this. Here is what I noticed:
    1) My credit has not been affected (yet), and according to a lawsuit (Case 10-30696) they are not lawfully allowed to report negative marks on your credit.
    2) There are literally thousands of complaints, in just about all states, most individuals filed a dispute via certified mail and then also contacted their State Attorney General.
    3) Universtal Fidelity has more phone numbers to try, their main floor phone number is: (281)647-4152, the company address is: 1445 Langham Creek Dr., Houston, TX 77084. Main office phone number (281)647-4100.
    4) It took me several times calling yesterday and finally reached a live person, he stated that you can dispute the charge online at (which I don’t trust), or you can write First Term Lenders Liquidating Trust at 8800 Southeast Sunnyside Rd., Suite 202, Clackamus, OR 97015.

    I think it is wrong what Hollywood video has done to their consumers!

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