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Home > Reader Questions > I Can’t Reach Anyone at Stratton & Fenstein Which is Now Legal Helpers. – Alan

I Can’t Reach Anyone at Stratton & Fenstein Which is Now Legal Helpers. – Alan

Posted by: Consumer April 23, 2012 in Reader Questions

I have working with Stratton & Fenstein which is now Legal Helpers. My Problems is I can not speak with customer service person. Alway speak to a machine.Fund or being take from checking account. The only thing being paid service provider activation fee no settlement being paid since 9/2009.

Alan

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Consumer
This is information that was submitted by a third party and not generated by GetOutOfDebt.org or Steve Rhode.
  • guest

    I have had some success with LHDR by using email and insisting that I speak to the person in charge of my account when I do call.   I will not leave a voicemail as they never call back.  I FINALLY got two cards settled by doing this and I have 2 left… I have been doing this for months now.  I took on a second job to get everything paid so it is no fun to have to hassle them to do the job I hired them to do but it beats losing money.  I believe the email account is support@legalhelpersdr.com.  Be sure to tell them you are completly dissatisfied with the service you have been receiving and you are ready to call the attorney general of your state – that seems to get some reaction.  I can’t check it from here but if the email is incorrect I will log in when I get home an repost the correct email address.  Good Luck and don’t give up if they still have your money you need to get the service you paid for!  On a positive note I have had great experiences with RAM (the company that actually handles the money).

  • Pattimfdav

    I also stopped payment for that account at my own bank and paid the $30 fee at the same time so no more payments could come out of our account.

    • http://GetOutOfDebt.org Steve Rhode

      The underlying question here is it just the affiliate that was terminated or did Legal Helpers Debt Resolution drop the ball on your account. Legal Helpers recently terminated their outside processing companies and aspired to suck everything in-house and it has not gone smoothly. Use this link for the latest on Legal Helpers Debt Resolution posts. http://getoutofdebt.org/tag/legal-helpers-debt-resolution/

  • Pattimfdav

    I was in the same predicament last year.  I called the company who handles the money for Legal Helpers and they very willingly and quickly gave me back all the money that had been held by them for the settlement.  Legal Helpers still owe us over $4000 and I am working on some way to get that back.  But, I read that Legal Helpers fired that banking company so don’t know how that will affect your ability to obtain the monies being held by them. 

  • http://twitter.com/SpecialBlossom1 Stacia Shera

    if your not getting a service you are paying for I say call your bank and dispute the charges and look elsewhere for help

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