The CLS Group, David Nimen – Consumer Complaint – 4-29-2012

Date This Problem Happened: November 1, 2011

State You Live in: New York

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid: $1,500

Company Name: The CLS Group

Company Address:

902 West Anaheim Street
Wilmington, California 90744

Company Telephone Number: 866-757-9907

Website of Company: clsgroup.org

Consumer Statement:

We completed a contract in November 2011 and paid the $1500 closing fees with the CLS Group. The check was cashed immediately by CLS and I have heard nothing since. I have called at least 200 times, faxed about 20 times and left numerous messages. The phone number has since been disconnected. I have been hung up on consistently. I have never been rude…please let that be known. CLS has consistently put the blame on our current mortgage company, Bank of America. Bank of America has heard NOTHING from CLS.

Consumer Action Taken:

I have filed complaints with the California Attorney general ,Better Business Bureau, New York Consumer Complaint Division, the Federal Trade Commission, and the Consumer Financial Protection Bureau, I have sent a letter by certified mail to CLS Group. I have also foolowed all steps on the “Getoutofdebt” website.

Consumer Documentation:

• I was emailing Anthony from equity partners…this was started in NOVEMBER!!!
  It is MARCH!!! You have my $1500 and NOTHING has happened. My daughter is a
  real estate lawyer and called her contacts at BOA and they have not been
  contacted at all about a refinance on my property. My daughter also said that
  while refinances can take a bit of time….this is ludicrous. David…I filed a
  claim with the Calif Attorney general about CLS. I with withdraw it but I need
  closure by the end of next week. You told me NOT to pay my mortgage and I
  didnt…my credit is oin the hole and I have needed to catch up with all late
  payments. I am beyond upset. PLEASE help and follow through. My next step is
  contacting the police and have them visit the CLS office. I cannot do it from
  NY…..you are dealing with an angry, desperate woman. Your help would be
  appreciated.
  —- david@theclsgroup.org wrote:
  >
  > I’m not sure why you haven’t anything back from Equity Partners, I
  > will personally shoot our wholesale rep. an email to find out what the
  > status of your file is, but I assure you behaviors like this is not
  > professional.
  >
  >
  > – Thank you

• To: David Nimen
  c/o The CLS Group
  902 West Anaheim Street
  Wilmington, California 90744 April 2, 2012

  We completed a contract in November 2011 and paid the $1500 closing fees. We are COMPLETELY dissatisfied and disgusted with your company and the false promises and outright lies. The check was cashed immediately by CLS and I have heard nothing since. I have called at least 200 times, faxed about 20 times and left numerous messages. I have been hung up on consistently. I have never been rude…please let that be known. The phone is rarely answered. CLS has consistently put the blame on our current mortgage company, Bank of America. Bank of America has heard NOTHING from CLS.

  I have filed both a complaint with the California Attorney general and the Better Business Bureau. If we are not issued a full refund by that date, we will also list complaints with the New York Consumer Complaint Division, the Federal Trade Commission, my local television stations, the Consumer Financial Protection Bureau, the FBI and National White Collar Crime Center, Financial Fraud Enforcement Task Force, and a scam report with GetOutOfDebt.org. Please do NOT doubt that we will follow through with all of the above and more. If we are refunded by the date posted, we will withdraw both claims with the BBB and the CA Attorney Generals office.

  We would like to be released from our agreement and our expectation is a full refund of our $1500 no later than April 18, 2012.

  Thank you,

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