Dealing with British Telecom isn’t the easiest company in the UK to deal with, trust me, I know. It’s the only company I’ve ever called for technical support that asked me if I had a ladder to get up on the roof.
So, it’s not surprising that people have come up with a scam that would actually work on most BT customers. As a one time customer of BT, I can attest to this problem, and getting an actual call from BT with this scenario is quite possible. However, BT has come up with a way of verifying that they are the legitimate business.
If you have received a call from someone who claimed to be from BT, asking for immediate payment or your service will be cut off today think before you give any information out. This seems to be one of the latest scams going around.
Even if you have just paid they bill, they’ll say it hasn’t come through and want the money now and you can pay by credit card only. Here is one way of figuring out if it’s a scam, BT can list off all of your payments and charges in the past. If this is a scam, the person will not know how much you owe. So if they ask about how much your last bill was or how much you just sent in, beware it’s beginning to smell like a scam.
If the caller then claims to be a collection agency and that they don’t have that information, two alarms should be going off in your head.
- Why is BT sending you to collection is you are only a couple of days late or if you are not late at all?
- Why are they telling you they are BT when in actuality they are a collection agency trying to collect for BT?
Collection agencies should never represent themselves as the one of their clients.
If you are contacted in this manner, do not give out any details, personal information, bank account or credit card information. Instead, dial 1471 to verify where the call originated. You can always call BT back ask for billing to verify if there is a problem with your account. Remember, always get the name, number and department of who you were speaking with. This will save you a lot of time and money in the future.