Quick Answer: Universal Fidelity appears to operate questionably based on consumer complaints, with reports of demanding only debit/credit card payments and failing to provide payment statements. This consumer paid $70 in fees to Universal Fidelity for an alleged $140 Hollywood Video debt but received no further documentation after making two $35 payments.
Consumer Statement:
I was also sent a letter from Universal Fidelity on behalf of Hollywood video that said I owed almost $140.00 which I thought was strange because I didn’t remember owing a bill to them before the went out of business. But I was trying to get a job that takes your credit into account before you are hired, so I called the number listed. They told me that the only way they could accept payment was on a debit or a credit card.Which was also strange to me. So I went and bought a Wal-mart Debit card.So far I have made 2 payments of 35.00 with fees and have gotten no further statements of what is owed in the mail
Consumer Action Taken:
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So I went and bought a Wal-mart Debit card.So far I have made 2 payments of 35.00 with fees and have gotten no further statements of what is owed in the mail
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Date This Problem Happened: June 25, 2012
State You Live in: North Carolina
Race/Ethnicity: White
Age Range: 21-35
Total Amount of Fee Paid: $70
Company Name: Universal Fidelity
Company Address:
PO Box 219785
Houston, Texas 77218-9785
Company Telephone Number: 281-647-4156
Website of Company: uflp.com
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