I got one of those phone calls that insisted they could help me reduce my credit card rates and that all they needed to see if I qualified was one of my credit cards. He was talking so fast and long while I was trying to be polite that I thought, why not see if I’m approved for this? So I gave him my Discover card info and after a few minutes he told me I was approved for their program. After lots more sales-talk, I told him it was ok to mail me their documents so that I can review and make a real decision if this was right for me. After I did review, I called same day to say it was not for me. That’s when they told me that $998 was already charged to my Discover and it was non-refundable. I was in shock and they became very nasty saying I already committed to this in the recorded phone conversation. I was so upset, I couldn’t talk any longer to them. I called another day and insisted they refund me, but they were trying again to intimidate me that I knew what I was doing on the phone.
Consumer Action Taken:
I filed a complaint with BBB, AZ, but they did not offer any help for the refund. I called Discover and filed a dispute. Discover was very helpful and understood my position. They did get a refund, but then I saw the charge back on my credit card. Apparently PPS told Discover, not me, that I still had their DVD and it had to be returned for the refund. I returned it weeks ago but only had the post office receipt showing the city/state of the mailing. This wasn’t enough for Discover. Before I could think of another course of action, I get a fedex and its the DVD I returned. Looks like PPS is playing hardball. I will now return this second DVD with tracking information that Discover said will allow them to reopen the case.
Date This Problem Happened: July 4, 2012
State You Live in: New York
Age Range: 51-65
Total Amount of Fee Paid: $998
Company Name: Purchase Power Solutions
3116 S. Mill Ave
Tempe, Arizona 85282
Company Telephone Number: 888-512-8881
Website of Company: purchasepowersolutions.com
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4 thoughts on “Purchase Power Solutions – Consumer Complaint – 9-20-2012”
Steve, the credit has been applied to my Discover Card. So glad this is over and it was worth all the time and energy I put into this situation. Many lessons learned. I thank PPS for finally understanding.
Thanks for the update.
After two months of working with Purchase Power Solutions, they called yesterday to tell me they will be refunding my credit card. I am so happy and relieved and appreciate that PPS is doing this.
Good for them. Now that’s a good news story. Let us know when you actually get the credit back.