Consumer Statement:
In October of 2011 I received a phone call from Elite Planning Group, they were going to save me at least $2,500 in interest and all I had to do was pay them $900 to get the ball rolling. The best part is that there is no risk! They will gladly give me my money back if I am not satisfied.
I paid, and they referred me to a debt settlement firm. I am opposed to debt settlement, so they said they would give me a full refund. I waited a month and recieved a printout that showed that if I paid an extra $100 a month towards my bills I could save a lot of money over time. Well, of course – if I just paid all the bills off completely I would save a fortune! The problem is that I do not have an extra $100 a month.
Anyway, again they said they would refund my money in May of 2012.
Consumer Action Taken:
I called the company at the end of May and they told me that I should get my refund around the 20th of June. I called at the end of June and they said I should get my money at the end of July. I called at the end of July and they said the end of August. I called at the end of August and now I was told the 20th of September for sure.
I called the end of this month, but cannot get to the finance department who evidently does not have phones.
Date This Problem Happened: September 20, 2012
State You Live in: Missouri
Race/Ethnicity: White
Age Range: 51-65
Total Amount of Fee Paid: $900
Company Name: Elite Planning Group
Company Address:
315 Elliot Road #107-166
Tempe, AZ 85284
Company Telephone Number: 888-355-2702
Website of Company: theeliteplanninggroup.com
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
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I have had the same exact problem as the complaints listed by these consumer reports! As a matter of fact my phone has been on hold since 11:50 cst and it is now 1:06! I tried the website but now it won’t let me access it! I will try the steps that the getoutofdebt.org website has suggested. This has all been a pain and time consuming!!! To all consumers, with these complaints under the same circumstances, I do believe this company is a fraud!
I’ve tried for 2wks and Elite still having technical difficulty. I have been trying since May to get a refund. The only thing I got was the run around or just call back in another month. They said call credit card company. After 5 months I finally got the dispute through only to have it denied by bank or Elite or both.