All of a sudden, people that have debt management accounts with the nonprofit credit counseling group A New Horizons Credit Counseling Services, are freaking out. Where did the company go? Why aren’t they answering the phones? Where is my money?
In one respect the situation is feeling much like another implosion of a nonprofit credit counseling group. Last year it was United Financial Systems.
If there is any silver lining in the A New Horizon situation for consumers it is that at least there is another party involved here that may be able to help.
From the message below it looks like Consolidated Credit Counseling Services was in the middle of transitioning the clients from ANH when ANH winked out.
Consolidated Credit Counseling Services works hard to provide exceptional customer service. I’ve known them for years and when they say they will try to help stranded ANH clients, I believe they will.
Consolidated Credit Counseling Services, Inc. (“Consolidated”) has no affiliation with A New Horizon (“ANH”), its ownership, or management.
However, Consolidated agreed to accept the transfer of all current clients from ANH provided that ANH obtain written permission from the clients and transfer all relevant documentation necessary for our organization to assume responsibility for the clients.
Our organization has been in business for almost 20 years and is one of the leading agencies in our industry; we have performed dozens of successful bulk client acquisitions from other agencies who for various reasons were unable to continue servicing their clients. Unfortunately, in this case, A New Horizon unexpectedly went out of business before all of their clients’ data was transferred to our organization.
Most ANH clients were transferred properly to Consolidated and are doing fine. However, once ANH prematurely and abruptly closed their doors, they became unavailable by telephone to us and their clients, leaving many questions unanswered.
As a result, ANH may have left some of their clients frustrated and understandably angry. In an effort to provide as much assistance as possible to the displaced consumers affected by ANH going out of business, Consolidated has set up a “Hot-Line” for former ANH clients. If you were a client of A New Horizon and need more information regarding continuing your Debt Management Program, please call us at 1-877-201-7780 ext. 9083.
Gary S. Herman
Consolidated Credit Counseling Services, Inc.