I received a confidential message from Universal Fidelity, LP today, 11/5/12. The notice says they are the legal successor of Hollywood video claiming I rented a movie on 5/12/09 and they are trying to collect for an unpaid balance of $26.32! I rented movies from them previous to their going under. I always paid and returned my rentals. What’s also funny is they have my maiden name on their billing. Not sure how they got that because it’s been over 20 years since I had that name. I didn’t have that name when I signed up for Hollywood Video so I’m not sure where they got it. This is a scam!
Consumer Action Taken:
I have tried to contact the phone number on the form, it seems to be disconnected as a recording comes on saying the call cannot go through. The only other options on this form is to pay for the bill through their website. I will not be paying this as I don’t owe it. I tried to call to reach a customer service agent but since their number is disconnected I am not going to go any further with this. I have seen other people online having the same difficulties with this company. Why would they just now be sending out bills?
Found another number on their website just now. Spoke to Tanisha who answered the phone. She said the company filed bankruptcy and any monies owed can be collected since the bankruptcy is complete. Are you kidding me???
I told her the movie had been returned the following day when the movie was due. There were no additional charges, especially since for $26.32 I would have had to have had the movie more than 5 days to accrue that amount of bill. This is ludicrous.
Date This Problem Happened: November 5, 2012
State You Live in: Washington
Age Range: 36-50
Total Amount of Fee Paid:
Company Name: Universal Fidelity
PO Box 941911
Houston, TX 77094-8911
Company Telephone Number: 281-647-4156
Website of Company: uflp.com
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1 thought on “Universal Fidelity – Consumer Complaint – November 6, 2012”
I just received the same letter from the same company claiming I owe them $9.58 for a movie I don’t ever remember watching. This smells like a rotten scam and I’m going to do what it suggested on the back of the bill: notify their office in writing that I dispute their claim. Other than that, I’m doing nothing. But I will say this: if my almost-perfect credit score gets ruined because of this nine-dollars-and-change BS charge I’m gonna hit the roof!