Purchase Power Solutions – Consumer Complaint – November 15, 2012

Consumer Statement:

James Hahn from Purchase Power Solutions (PPS) called our home. I spoke with him for some time. He made great guarantees and representations that not only would they get my credit card interest rates lowered by 50% and that it would be a fixed rate with no negative effect on my credit rating, but he also assured me I could get a full refund if they couldn’t save me a minimum of $2500 within 90 days. I gave them my credit card number and they charged our card $998. When I initially received the product/paperwork I contacted PPS immediately and spoke with Christopher Brady. I explained to him that I was dissatisfied because it was nothing like what Mr. Hahn had represented to me on the phone. In the paperwork they stated, in writing, specifically that they will not negotiate or take any action on your behalf directly with your creditors which is the exact opposite of what was represented to me on the sales call. Mr. Brady would not i ssue a refund.

Consumer Action Taken:

I first contacted PPS and spoke with Christopher Brady. I explained to him that I was dissatisfied because the product/service was misrepresented and I would like a refund. He would not issue a refund so I asked him for his supervisor’s name. He told me it was Amy Verhoeff so I contacted her and explained what had transpired to this point. Unfortunately, she was of no assistance either and quite frankly rather rude. I asked who her manager was and she told me she didn’t have one, that she was the manager and top person at the company; there was no one above her. I then turned to my credit card company to dispute the charge, however, because PPS had a recording they considered this to be a “contract”, nevermind the fact that PPS has completely misrepresented their product and also not honored their guarantee. After all this I decided to give PPS an opportunity to make good on their claims. I spoke with Gary Fernandes , a financial advisor at PPS. Initially he got rather loud and rude but seemed to calm down as we discussed matters. He said they could not get the interest rates lowered by 50% as stated by Mr. Hahn. All Mr. Fernandes tried doing was to move the debt around (transferring balances) from one credit card to another to get some of it into a 0% offer for a period of time. I can do this on my own without paying PPS $998! And even if they could get all our credit cards down to 0% they still haven’t saved us $2500 within 90 days. I returned the product to PPS along with a detailed letter outlining everything that had transpired and requested a refund once again. I also tried going back to my credit card company with the new information, but they said they can’t reopen the case that it is now between me and the merchant.

Date This Problem Happened: August 9, 2012

State You Live in: Illinois

Race/Ethnicity: White

Age Range: 36-50

Total Amount of Fee Paid: $998

Company Name: Purchase Power Solutions

Company Address:

3116 S. Mill Ave.
#283
Tempe, AZ 85282

Company Telephone Number: 888-512-8881

Website of Company: purchasepowersolutionsinc.com

Consumer Refund Request Letter:

September 24, 2012

Jennifer Dunning
Purchase Power Solutions
3116 S. Mill Ave. #283
Tempe, AZ 85282

Dear Ms. Dunning,

Enclosed please find the products I received from Purchase Power Solutions (PPS) in their original packaging. I am respectfully requesting a refund of the purchase price of $998 for the following reasons:

Misrepresentation – When I first spoke with James Hahn in marketing I was told PPS could get my credit card interest rates lowered by 50% thereby cutting my payments in half. This would be a fixed rate and would have no negative effect on my credit rating.

Refund Guarantee – Mr. Hahn assured me I could get a full refund if they couldn’t save me a minimum of $2500 within 90 days.

When I initially received the product/paperwork I contacted PPS immediately and spoke with Christopher Brady. I explained to him that I was dissatisfied because it was nothing like what Mr. Hahn had represented to me on the phone. He would not issue a refund, and at no time did anyone tell me about the refund policy as stated on your website. (“If you are dissatisfied for any reason, simply return your products to our office in their original packaging within 30 days for a full refund of the purchase price, it’s that simple. We want you to feel comfortable with your purchase. If you ever have any questions, feel free to call our toll free customer care and technical support center. Our friendly and professional staff are eager to assist you.”) I was only told about the guarantee/service terms regarding the minimum savings of $2500 within 90 days. I have included a copy of both these guarantees. I would have never agreed to such a large charge amount if there wasn’t a guarantee.

When I didn’t get anywhere with Mr. Brady, I asked him for his supervisor’s name. I was given Amy Verhoeff’s name. I then contacted Ms. Verhoeff and explained what had transpired to this point. Unfortunately, she was of no assistance either and quite frankly was rather rude. When I asked who her manager was I was told she didn’t have one that she was the manager and top person at the company; there was no one above her.

I then turned to my credit card company to try and dispute the charge. However, because I had clearly placed the order and had a “contract” with PPS the charge was put back in place, never mind the fact that PPS has completely misrepresented their product and also not honored their guarantee.

I then decided to try and give PPS an opportunity to make good on their claims. I spoke with Gary Fernandes a financial advisor. Initially he got rather loud and rude but seemed to calm down as we discussed matters. He said they could not get the interest rates lowered by 50% as stated by Mr. Hahn. And that most of our rates were quite good with the exception of two of them. All he tried doing was to move the debt around (transferring balances) from one credit card to another to get some of it into a 0% offer for a period of time. I can do this on my own without paying PPS $998! And even if Mr. Fernandes were to get all our debt to 0% (which isn’t going to happen), we are currently paying $423.13 in interest monthly so over 90 days that would only be a savings of $1,269.39 not including balance transfer fees. So actually it would be even less once you include the transfer fees. This is far short of the $2500 PPS guarantee.

Once again, I am respectfully requesting a refund of $998. I am contacting you because you are an Office Manager and you are the one who responded to my initial dispute through my credit card company. I hope you can assist me with this request. If not, please direct me to the proper person. PPS specifically states “we want you to feel comfortable with your purchase” and “our friendly and professional staff are eager to assist you”. Unfortunately this has not been my experience so far, and now as I have learned of all the complaints against PPS it seems I am not alone. I appreciate your time and consideration and sincerely hope PPS honors their guarantee and hope I don’t have to take this any further.

Sincerely,

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