Crescent Bank and Trust Repossessed My Car. – Yolanda

“Dear Steve,

My vehicle was repossessed by Crescent Bank and Trust which is a second chance bank. I was never notified by the bank that my vehicle was going to be repossessed. Is it required for the bank to contact me by mail or phone before taking my vehicle in the state of Texas? I moved from my prior residence and I sent a letter to the bank with my new address and phone number along with explanation that I recently divorced and needed my name changed to my maiden name. I never heard back and continued sending payments. All of a sudden the repo man shows up and says the bank has sent us to repossess your vehicle. It happened to be on a Saturday so I wouldn’t be able to speak to the bank until Monday morning. I’m wanting to know what my rights are as a consumer and what my options are.

Am I able to reinstate the loan or will I have to pay the balance in order to get my vehicle back? Also how many days do I have to get back my vehicle before it goes to auction or is sold?

Yolanda”

Dear Yolanda,

I’m not aware of any state that requires a lender to notify you of repossession other than notifying you your loan is not in good standing.

If the lender repossessed your car and your loan was paid and current, then that would be a different matter.

From what you describe, it sounds like you made all the payments and that this is actually an administrative screwup by the bank. If that’s the case then talking to the bank should get your car back.

They will have to notify you when the vehicle will be auctioned off and give you an opportunity to pay the loan off in full to get your vehicle back.

Please post your responses and follow-up messages to me on this in the comments section below.

Damon Day - Pro Debt Coach

2 thoughts on “Crescent Bank and Trust Repossessed My Car. – Yolanda”

  1. Dear Steve,

    Crescent Bank & Trust repossessed my vehicle in June of this year. I live in Arkansas and the repossession company is in Joplin, MO. Neither party properly informed me via written notice of my rights and deadlines/fees. I believe it is a 10 day window or they can put the vehicle up for auction. I called and spoke with the bank again today and once again the addresses they have on my account are previous addresses from three years ago and back. I have a PMB (private mail box) as I am not able to get mail where I am residing. The mailing address has been an issue from day one I financed through them. So I provided them with my mailing address today. I advised them that I have not received anything via mail from them or the repossession company and asked what address it was mailed to. She then said that I had called in recently and updated my mailing address so I had to explain to her that was not the reason for any of my calls and that of course I would ‘correct’ the issue yet again. She would not tell me what address it was sent to or if the letter was returned to them. She also would not provide me with the contact information of the repossession company and could only do so if I choose to redeem the vehicle. She provided me with an amount to pay to them and said by MoneyGram and once they received the payment they would call me to provide me with the contact information of the repossession company. She also advised me that if I paid half of the past due amount that she could put a 7 day hold on the sale/auction of the vehicle. Also, when I asked about the storage and towing fees she said that amount would be put to the back of the loan. That seemed a bit backwards to me but I won’t know unless I ask.

    I need to know what my rights are and how to deal with not receiving the written notices, please.

    Thank you so much for any input you can provide.

    Kindest Regards,

    Tami

    Reply

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