“Dear Steve,
I owe Sallie Mae around $35,000 in loans. They sent a garnishment letter to my employer for around $5,000. After garnishing my wages for almost two years and taking a full tax refund and most of the next year’s refund, they got the amount they were wanting. The garnishment is no longer being taken out of my check. I even got a check for $14.00 from Sallie Mae that was labeled as a refund to me.
Why would they stop garnishing my wages and send me money back when I still owe them over $30,000? When I look at my account online, it says I still owe them the money. I am just confused as to why they stopped taking money when I still owe them so much.
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Misty”
Dear Misty,
With large creditors there is no direct connection between logic and process. They are instead driven by policy and procedure. Apparently this started with a judgment that flowed through the process for $5,000 and that was satisfied.
When the next load ticks the right lever the process will start agains unless you can come to some agreement with Sallie Mae on the remaining debt.
Please post your responses and follow-up messages to me on this in the comments section below.
