Upon my husband’s death in March 2009 I contacted HFC for directions on filing a claim against our mortgage life insurance. HFC informed me that I had no mortgage life insurance policy. Over multiple calls to HFC over the next several months I was informed that my deceased husband had cancelled our mortgage life insurance policy & had the payment refunded shortly after the loan inception and I would need to continue to pay the mortgage off in its entirety. To date I have been unable to obtain proof of this claim or to have my name changed to my remarried name on mail from HFC. In addition, since HFC refuses to use my current name, but continues to address mail to my prior & deceased husband’s name & use my current address for only the past 2 years most mail from HFC has not been delivered to me but returned to HFC.
Consumer Action Taken:
I have requested, by certified letter twice & in multiple phone calls over the 2 years after his death, to be provided with documents of proof of the cancellation of our mortgage life insurance policy. I also provided copies of my husband’s death certificate along with my name change, current marriage license & change of addresses. On the advice of my credit union’s loan officer & a local real estate attorney have ceased making mortgage payments to HFC & continue to await foreclosure proceedings in order to force HFC to provide documentation of the mortgage life insurance policy cancellation. I am still waiting even though it has now been four years since my first husband’s death. I am no longer able to live in the house safely or continue to see to its care and would like to resolve this issue and move on with my life.
Date This Problem Happened: March 26, 2009
State You Live in: Michigan
Age Range: 51-65
Total Amount of Fee Paid:
Company Name: Beneficial – HSBC
PO Box 1231
Brandon, FL 33509-1231
Company Telephone Number: 800-365-0175
Website of Company: beneficial.com
If you feel you’ve been financially hurt by a debt relief company and deserve a refund, read these step-by-step instructions on how to proceed to attempt to get your money back.
If you do get your money back, come back and leave a comment about it. I’d love to praise companies that step-up and do the right thing for people.
Scam reports are submitted by consumers like you. If you would like to file a scam report, please click here.
If you are the company named in this report and you want to respond, please read How to Handle a Consumer Complaint Like a Pro And Come Out Smelling Like a Rose
- Thomassen and Kucera Law – Consumer Complaint – 8-20-2021 - August 20, 2021
- Capital Management Corp, Benjamin Chaise & Associates – Consumer Complaint – July 26, 2021 - July 26, 2021
- Start New Financial – Consumer Complaint – July 21, 2021 - July 21, 2021